Jobs in the United States

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Added 16 mins ago
MS
DevOps Engineer
M9 Solutions LLC
Colorado Springs, CO
- $200,000 to $215,000 USD / year
…performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities…
Added 16 mins ago
DT
Estimating Engineer
Dark Threat Fabrication LLC
Heber Springs, AR
- $40,000 to $65,000 USD / year
…equipment, software, and an amazing team dedicated to producing high-quality parts in small or large quantities. We offer a range of services including Tube Laser, CNC Milling, Fiber Laser…
Added 22 mins ago
Agent Development Engineer, Customer Systems
Apple
Cupertino, CA · Sunnyvale, CA
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The…
Added 36 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Lubbock, TX
Cache Valley Electric is a leading electrical contractor with a long-standing reputation for delivering high-quality electrical construction projects across the country. Our teams work on…
Added 36 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Salt Lake City, UT
Cache Valley Electric is a leading electrical contractor with a long-standing reputation for delivering high-quality electrical construction projects across the country. Our teams work on…
Added 36 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Logan, UT
Cache Valley Electric is a leading electrical contractor with a long-standing reputation for delivering high-quality electrical construction projects across the country. Our teams work on…
Added 36 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Amarillo, TX
Cache Valley Electric is a leading electrical contractor with a long-standing reputation for delivering high-quality electrical construction projects across the country. Our teams work on…
Added 36 mins ago
CC
Quality Lead/ Quality Engineer
Custom Cylinders, Inc
Cary, IL
- $70,000 to $85,000 USD / year
As a Quality Engineer, you’ll help ensure that our pneumatic and hydraulic cylinders meet demanding performance and reliability standards. You’ll support our ISO 9001–certified quality…
Added 36 mins ago
Security Systems Engineer
Cache Valley Electric
Portland, OR
…States. The company is known for its commitment to safety, quality, innovation, and building long-term relationships with both customers and…
Added 36 mins ago
Project Engineer
Cache Valley Electric
Roy, UT
…mission-critical environments. Our teams are committed to safety, quality, collaboration, and delivering successful projects for our…
Added 36 mins ago
Assistant Project Manager
Cache Valley Electric
Roy, UT
Ensure project activities align with company standards, safety requirements, contract obligations, and quality expectations.
Added 41 mins ago
Project Engineer
Hendrickson
MEDINA, NY
Added 41 mins ago
Quality & Continuous Improvement Engineer
EnPro Associates LLC
PALMYRA, NY
Make Quality Your Legacy at Garlock Do you see a better way to do things everywhere you look? Do you get a thrill from turning a good process into a great one? At Garlock, we're looking for…
Added 41 mins ago
Senior Engineer Process Engineering Photolithography
GlobalFoundries
ROUND LAKE, NY
Added 41 mins ago
Senior Engineer Process Engineering Photolithography
GlobalFoundries
ROUND LAKE, NY
Added 41 mins ago
Senior Engineer Process Engineering Photolithography
GlobalFoundries
ROUND LAKE, NY
Added 42 mins ago
Associate, Electrical Engineering (Rochester, NY)
L3Harris
Rochester, NY
Act as a technical consultant in areas of expertise and to perform technical reviews of material/component quality documentation including supplier data, test results, etc. to assure…
Added 42 mins ago
Manufacturing Engineer
CACI International
Rochester, NY
…you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our…
Added 42 mins ago
Applications Engineer
Brinkman International Group, Inc.
ROCHESTER, NY
Added 43 mins ago
V
Staff Software Engineer Backend
Veritone
NEW YORK, NY
- $185,000 to $200,000 USD / year
Added 43 mins ago
TAds Sr Engineer, Software
T-Mobile
NEW YORK, NY
…implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The role involves collaborating with engineers to develop…
Added 59 mins ago
Senior Analytics Engineer (Finance & Operations)
Skylight
Remote, United States
We are expanding our Data team and are in need of a rigorous Senior Analytics Engineer to partner closely with our Finance and Operations teams. This role will own the Finance/Operations…
Added 59 mins ago
S
Senior or Staff Growth Engineer
Skylight
Remote, United States
- $180,000 to $220,000 USD / year
Our ideal candidate is a versatile frontend engineer with deep experience in Typescript and React and/or React Native, who is equally comfortable reasoning about business outcomes as they…
Added 59 mins ago
S
Senior Ecommerce Engineer
Skylight
Remote, United States
- $160,000 to $200,000 USD / year
We're looking for a Senior E-commerce Engineer to help us build and run the site where customers discover and buy Skylight products. You'll work primarily in TypeScript on a Hydrogen…
Added 59 mins ago
S
Senior QA Engineer
Skylight
Remote, United States
- $150,000 to $170,000 USD / year
We’re seeking a Senior QA Engineer to lead quality efforts across in-app purchasing and subscription lifecycles, while also contributing to the quality of our broader mobile app experience.…

Apple

Agent Development Engineer, Customer Systems

Cupertino, CA, United States
Sunnyvale, CA, United States

The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 8, 2026

Original job description

Summary Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. There are jobs and then there are opportunities! This is your opportunity to do the best work of your life. Join us, the team that serves as Apple’s nerve center: Apple Information Systems and Technology group! We are seeking a highly innovative and specialized Agent Development Engineer to design, build, and deploy autonomous AI systems. Unlike traditional software or chatbot developers, you will create intelligent agents that leverage Large Language Models (LLMs) to reason, plan, use tools, and execute multi-step actions independently to achieve specific goals, fundamentally transforming how Apple operates and delivers customer experiences. When you join IS&T, you’ll help design and manage systems, frameworks, and apps that countless Apple customers and employees rely on every day. Together, we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best, and crafting magical experiences for our customers!

Description As an Agent Development Engineer, you will be at the forefront of building the next generation of intelligent automation. Your core responsibilities will include:• Design & Architecture: Creating the foundational architecture for AI agents, including sophisticated reasoning engines that break down complex problems and robust decision-making workflows.

Agent Development: Building autonomous agents using cutting-edge frameworks like LangChain, LangGraph, AutoGen, or CrewAI. Tool Integration & API Usage: Connecting agents to external tools, databases, APIs, and critical business systems to enable seamless action-taking and interaction with the broader ecosystem. Memory & Context Management: Implementing advanced short- and long-term memory systems (e.g., using vector databases, RAG) so agents can remember past interactions, learn from experience, and maintain context across complex tasks.

Prompt Engineering & Optimization: Authoring complex, domain-specific prompts and designing sophisticated chain-of-thought workflows to guide agent reasoning and ensure optimal performance. Testing & Reliability: Implementing “human-in-the-loop” systems, developing comprehensive evaluation frameworks (evals), and establishing safety guardrails to ensure agents behave reliably, ethically, and predictably in production environments. Deployment & Scaling: Deploying agents into production environments, often leveraging Docker, Kubernetes, and cloud platforms like AWS/Azure/GCP, ensuring scalability and high availability.

The ideal candidate will possess a unique blend of software engineering rigor and AI innovation. You will thrive in an environment where systems are non-deterministic, requiring continuous testing, monitoring, and adaptation. A strong focus on the end-to-end behavior of goal-driven systems, rather than just isolated model optimization, is crucial. You should be passionate about process automation and understand how AI agents can replace or augment traditional Robotic Process Automation (RPA), requiring a keen understanding of business workflows. Excellent communication and collaboration skills are essential for working with diverse teams across Apple.

Minimum Qualifications B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience. 7+ years proven experience developing software in a professional capacity. Longer experience preferred. 2+ years of professional software development experience, with a strong focus on backend systems or AI/ML applications. Strong proficiency in TypeScript, with experience in developing robust, scalable applications. Experience with at least one major AI Agent framework such as LangChain, AutoGen, LangGraph, or Semantic Kernel. Deep understanding of Large Language Models (LLMs), including their capabilities, limitations, and practical application (e.g., GPT-4o, Claude 3.5 Sonnet, Gemini). Practical experience with Retrieval-Augmented Generation (RAG) and fine-tuning techniques for LLMs. Experience with vector databases (e.g., Pinecone, Milvus, Qdrant) and traditional SQL/NoSQL databases. Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes) for deployment and management.

Preferred Qualifications Experience in AI, machine learning, or automation systems beyond basic scripting. Background as a Machine Learning Engineer or Full-Stack Developer with a strong interest in autonomous systems. Familiarity with JavaScript or TypeScript for agent front-end integration or tooling. Experience designing and implementing complex multi-agent systems or agentic workflows. Understanding of ethical AI principles, bias detection, and mitigation strategies in agent design. Contributions to open-source AI agent frameworks or relevant research. Demonstrated ability to translate complex business problems into agent-based solutions.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer service
Chatbot
Architectural design
Decision making
LangChain
Docker
Kubernetes
AWS
Microsoft Azure
Google Cloud
Collaboration
Computer science
Computer engineering
TypeScript
Tuning techniques
SQL
NoSQL
Machine learning
JavaScript
Research

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