GCP Support Engineer (L3)

Role: Google Cloud Platform (GCP) L3 Support Engineer

Location: Tennessee

Experience: 6-10 Years

Role Summary Provide Level 3 support for Google Cloud Platform environments, ensuring platform stability, incident resolution, operational excellence, and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities.

Key Responsibilities

• Resolve complex GCP infrastructure and platform incidents.
• Perform root cause analysis and implement permanent fixes.
• Support transition, knowledge transfer, and operational readiness activities.
• Manage platform availability, reliability, and performance optimization.
• Collaborate with customer and delivery teams on escalations and service improvements.
• Support cloud-native security controls and vulnerability remediation coordination where applicable.

Required Technical Skills

• Google Cloud Platform (GCP)
• Compute Engine
• Kubernetes /GKE
• Cloud Networking and IAM
• Monitoring, Logging, and Incident Management
• Preferred Skills
• Terraform / Infrastructure as Code
• Cloud Operations Suite (Stackdriver)
• CI/CD pipelines
• Scripting (Python/Bash)
• Understanding of cloud-native security solutions and security best practices

Certifications

• Google Professional Cloud Architect (Preferred)
• Google Professional Cloud DevOps Engineer (Preferred)

Key Competencies

• Strong troubleshooting and analytical skills
• Customer-facing communication
• Production support and operations experience
• Documentation and knowledge management
• Ability to work in a managed services support environment