LEAD DIRECT SUPPORT PROFESSIONAL

Lead Direct Support Professional Resources for Human Development | H.E.A.R.T. Services Full-Time | $18.45 per hour DailyPay Available Make a Difference Every Day Looking for More Than Just a Job? At Resources for Human Development, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. H.E.A.R.T. Services is seeking a compassionate and dependable Lead Direct Support Professional who is ready to provide direct care while helping guide and support other team members. This position is ideal for someone who wants to promote independence, maintain quality residential services, and make a positive difference every day. About the Role The Lead Direct Support Professional supports the Residential Manager with maintaining daily program operations in accordance with organizational requirements and applicable federal, state, and local regulations. In addition to providing direct care and completing Direct Support Professional responsibilities, this position serves as a mentor to other Direct Support Professionals. The Lead Direct Support Professional models effective communication, provides constructive feedback, maintains professionalism, and develops strategies that help individuals strengthen their independent living skills. What You’ll Do

As a Lead Direct Support Professional, you will:

• Provide direct care and person-centered support to individuals receiving services.
• Assist individuals with developing and strengthening independent living skills.
• Help maintain a safe, supportive, and trauma-informed environment.
• Support the Residential Manager with daily program operations.
• Work collaboratively with Direct Support Professionals, management, internal departments, families, community partners, and other stakeholders.
• Help ensure services are provided according to each individual’s Individual Service Plan.
• Mentor, train, observe, and monitor Direct Support Professionals.
• Provide constructive feedback regarding the implementation of Individual Service Plans.
• Model professional communication, teamwork, and respectful interactions.
• Develop and maintain organizational systems within assigned residential settings based on individual support needs and available program resources.
• Provide services in accordance with applicable federal, state, and local requirements.
• Follow incident-management and reporting procedures.
• Maintain confidentiality and protect the dignity and rights of individuals receiving services.
• Follow applicable HIPAA, OSHA, fire, safety, fiscal, office, and human-resources procedures.
• Attend all required meetings and training sessions.
• Maintain a professional demeanor and demonstrate sound judgment.
• Complete additional responsibilities as assigned.

Who We’re Looking For

You may be a great fit for this position if you are:

• Compassionate and committed to helping others
• Dependable, patient, positive, and professional
• Comfortable providing direct care and residential support
• Able to mentor, train, and provide respectful feedback to employees
• An effective communicator and active listener
• Organized and attentive to detail
• Able to provide clear direction and hold team members accountable
• Knowledgeable about trauma and trauma-informed care
• Skilled in problem-solving and conflict resolution
• Respectful of different backgrounds, needs, and perspectives
• Able to work collaboratively with individuals, families, employees, management, and community partners
• Committed to maintaining confidentiality, professional boundaries, and ethical standards

Required Qualifications

• High school diploma or equivalent
• At least two years of experience working with individuals with intellectual or developmental disabilities, mental health conditions, or related support needs
• Ability to read, write, and complete documentation in English
• Basic computer and internet skills
• Ability to use email, electronic timekeeping, documentation systems, and other workplace applications
• Understanding of trauma, trauma-informed care, and the development of trauma-informed environments
• Valid driver’s license
• Current vehicle registration and access to a functional vehicle
• Ability to complete and maintain required employment clearances, including FBI clearance when applicable
• Ability to attend required meetings and training sessions
• Ability to work flexible hours based on program needs

Preferred Qualifications

• Associate or bachelor’s degree
• Previous leadership, mentoring, or employee-coaching experience
• Experience training or supporting Direct Support Professionals
• Experience implementing Individual Service Plans
• Experience working in a residential, behavioral health, intellectual disability, or human-services setting
• Familiarity with electronic documentation and timekeeping systems

Schedule

• Full-time, hourly, non-exempt position
• Work schedules may change based on program and operational needs
• Evening and weekend availability may be required
• Flexibility to work at different program locations may be required
• Attendance at scheduled meetings and training sessions is required

Physical Requirements

• Ability to lift or exert up to 50 pounds occasionally
• Ability to lift or exert up to 20 pounds frequently
• Ability to lift or exert up to 10 pounds regularly
• Ability to sit, stand, walk, bend, reach, stoop, twist, and climb stairs
• Ability to drive a vehicle
• Ability to perform the essential responsibilities of the position with or without reasonable accommodation
• Ability to work in environments that may include heat, cold, dust, fumes, noise, humidity, confined spaces, or other occupational conditions

Why Join Our Team? Competitive Pay and Benefits

• Competitive pay of $18.45 per hour
• DailyPay access to earned wages before payday
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee Assistance Program
• Wellness programs
• Employee referral bonuses
• Company-paid training

Career Growth and Development

• Paid training programs
• Professional-development opportunities
• Certification opportunities
• Leadership-development programs
• Career-advancement opportunities
• Opportunities across multiple service areas

Meaningful Work That Matters

• Make a difference every day
• Help individuals develop greater independence
• Mentor and support other team members
• Promote dignity, respect, inclusion, and personal choice
• Build meaningful relationships
• Strengthen individuals, families, and communities
• Join a mission-driven organization

Apply Today Some jobs pay the bills. Some jobs build careers. This job changes lives. If you are ready to provide compassionate support, serve as a positive role model, and help individuals build greater independence, we encourage you to apply today. Join our team and become the reason someone has a better day. About Our Organization Resources for Human Development is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc. Equal Opportunity Employer Apis Services, Inc., Inperium Inc., and its affiliates provide equal employment opportunities for all employees and applicants in compliance with federal, state, and local laws. Employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by applicable law. This commitment applies to every phase and aspect of hiring and employment.