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IT Manager
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API International

IT Manager

Tualatin, OR, United States

$115,000 to $130,000 USD / year

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Job details

Pay: $115,000 to $130,000 USD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

Description Build Your Career at a Company on the Move

API International is a privately held, family-owned manufacturing and engineering solutions company founded in Portland, Oregon, in 1979. For more than 45 years, we've been helping customers solve real-world challenges with flanges, expansion joints, pipe fittings, and custom-fabricated products serving the Agriculture, Exhaust, HVAC, and Water Works industries. API International is experiencing significant growth, creating exciting opportunities for motivated people who want to grow alongside the company. As we expand, we're looking for people who want to take on new challenges, develop their skills, and build a long-term career with us.

Join API at an exciting time in our growth and be part of building what's next.

What We Offer

Employer-paid health, vision, dental, and long-term disability insurance – Base plan premium fully covered beginning the first day of the month following 60 days of employment. Spouse and family eligible for 100% coverage of the base plan premium after one year.
Health
Savings Account (HSA) with an employer contribution – API contributes to eligible employees' HSA accounts, with contribution amounts varying based on individual coverage and eligibility.
80 hours of PTO in your first year – increasing to 152 hours after your first year (prorated).
8 paid holidays – Includes your birthday.
401(k) with a 4% company match.
Voluntary benefits – Includes FSA and life insurance.
Training and professional development.
Opportunities for advancement – Grow with a company experiencing significant growth.

The Opportunity

The IT Manager is a hands-on, on-site lead who keeps API International's systems running and its users supported day-to-day.

Schedule: On-site, 7:00 AM – 4:00 PM.

Systems and application administration

Administer and maintain all consumed and production applications, systems, and resources, including servers, cloud services, SaaS platforms, and business applications.
Manage Microsoft 365 and identity: user accounts, licensing, groups, permissions, MFA and conditional access.
Apply patches, updates, and firmware on a defined schedule; track end-of-life hardware and software.
Monitor system health, capacity, and performance; resolve issues before they affect users.
Maintain backups and verify restores on a regular schedule.
Administer network infrastructure (firewalls, switches, wireless, VPN) and maintain network documentation.

Desktop support and ticket management

Own the help desk queue: triage, prioritize, assign, and close tickets within agreed response and resolution targets.
Deliver strong, timely remediation; escalate and communicate clearly when an issue will take longer.
Provide Tier 2/3 support and act as the escalation point for the IT Coordinator.
Track recurring issues and fix root causes, not just symptoms.
Report on ticket volume, response times, and open issues to IT leadership.

Implementation and go-live support

Serve as principal technical resource for system implementations, migrations and go-lives (including ERP and business-system projects).
Prepare environments, user access, data connections, workstations and printers ahead of go-live.
Provide on-site, hands-on support during cutover and the stabilization period after go-live.
Coordinate technical work with vendors, MSPs, and internal project teams.

Security and compliance

Enforce security policies: endpoint protection, access control, least privilege, and secure configuration.
Monitor security alerts and respond to incidents; document and report on each event.
Conduct periodic access reviews and promptly remove access for departing employees.
Support audit, compliance, and data-retention requirements.

Asset, vendor and lifecycle management

Maintain an accurate inventory of hardware, software and licenses.
Manage onboarding and offboarding: equipment, accounts and access ready on day one and recovered on exit.
Manage day-to-day vendor and MSP relationships, renewals and support cases.
Recommend purchases and replacements within the approved budget.

Leadership, documentation and continuity

Direct, train, and assign work to the IT Coordinator; review the quality of their work.
Write and maintain documentation: procedures, system configurations, network diagrams and a knowledge base.
Maintain disaster recovery and business continuity plans and test them.
Communicate planned outages and changes to staff in advance.
Participate in after-hours or on-call support for critical outages and scheduled maintenance as needed.

Experience & Qualification

8 years of progressive experience in information technology, including at least 5 years of hands-on systems administration in a Microsoft-based environment.
5 years of experience as an IT manager, IT lead, or senior systems administrator.
Demonstrated hands-on experience administering Microsoft 365, Entra ID, Exchange Online, Intune, and Azure.
Demonstrated experience designing and supporting business networks, backup and disaster recovery, and security controls.
Experience with ERP systems.
Bachelor’s degree in computer science or related field, or an equivalent combination of experience and industry certifications.

Even Better If You Have

10+ years of experience in the information technology field.
Microsoft associate- or expert-level certifications such as MS-102 (Microsoft 365 Administrator), AZ-104 (Azure Administrator), SC-300 (Identity and Access Administrator), or MD-102 (Endpoint Administrator).
Security or networking certifications such as CompTIA Security+, CCNA, or Cisco Meraki CMNA.
Experience in a manufacturing or distribution environment, including ERP migration or modernization projects.
Experience with an ITSM/ticketing platform (e.g., Freshservice, ServiceNow, Jira Service Management).

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Jobs in the United States