Jobs in the United States

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Added 3 mins ago
Lead Software Engineer
Lincoln Financial
Radnor, PA
The Lead Software Engineer provides technical leadership for Lincoln Financial Data Strategy and Delivery team. This role designs, builds, and maintains scalable data pipelines and…
Added 4 mins ago
B&
Associate SCADA Engineer - Renewables & Grid
Black & Veatch Family of Companies
Irvine, CA
- $95,186 to $158,965 USD / year
Black & Veatch is seeking an Associate SCADA Engineer to support the technical design of substation and renewable energy Supervisory Control and Data Acquisition (SCADA) systems.
Added 6 mins ago
Quality Engineering
Flextronics America, LLC
TX
The “Quality Engineer” will be based in XXXX, reporting to ……
Added 6 mins ago
IT Support Technician
Flextronics America, LLC
TX
Full range of medical benefits, dental, vision
Added 7 mins ago
Software Development Engineer in Test
Stored Energy Systems
Longmont, CO
We are looking for an experienced Software Development Engineer in Test (SDET) to join our engineering team. The SDET will be responsible for designing, developing, and maintaining an…
Added 9 mins ago
Lead Security Mobile Engineer
Schlage Lock Company LLC
Golden, CO · Indianapolis, IN
Indianapolis IN 8750 HagueThe Lead Security Mobile Engineer is responsible for securing Allegion’s mobile applications, mobile SDKs, and the connected products they support. As a Lead…
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Installation Technician II
AVI-SPL
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Minimum of 2 - 4 years of audiovisual installation experience required
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Senior Software Engineer I (Fullstack)
LG Ad Solutions
Denver, CO · New York City, NY
We are seeking a talented and motivated Senior Software Engineer 1 (Full Stack) to join our Measurement and Reporting team. We enable our clients to visualize their impact across different…
Added 12 mins ago
D(
Chief Engineer
Default (All-EOS Job Aggregator)
Beverly Hills, CA
- $70,000 to $80,000 USD / year
The Chief Engineer oversees all aspects of engineering, maintenance, and facility operations within the hotel. This role ensures the property’s physical assets are maintained to the highest…
Added 12 mins ago
Software Quality Assurance Engineer
ThinKom Solutions
Hawthorne, CA
We are looking for an intellectually curious, hands-on Software Quality Assurance (SWQA) Engineer who loves unraveling multi-variable engineering challenges, analyzing real-world…
Added 12 mins ago
Senior Transmission Line Engineer 2 - Grid
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Added 13 mins ago
Senior Systems Engineer - Electrical
Mayo Clinic
Rochester, MN · Rochester
Professional Engineering (PE) license required
Added 14 mins ago
EC
Senior Front-End Engineer
Echodyne Corp
Kirkland, WA
- $137,196 to $205,382 USD / year
Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are…
Added 14 mins ago
EC
Front-End Engineer II
Echodyne Corp
Kirkland, WA
- $114,330 to $170,980 USD / year
Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are…
Added 15 mins ago
Sr. Technical Program Manager - Finance
Crane Worldwide Logistics
Houston, TX
Desirable: Prior experience building applications as an engineer or product manager; familiarity with ERP platforms; AP automation and vendor management platforms ; AR and collections…
Added 16 mins ago
Electrical Designer II
Ever-Green Energy Inc
St Paul, MN
…under direct supervision and instruction of the Sr. Electrical Engineer, other engineers, and the Design Services Manager. Utilizing a basic understanding of Electrical, Mechanical, Civil…
Added 17 mins ago
Senior Systems Engineer - Electrical
Mayo US
Rochester, MN
Professional Engineering (PE) license required
Added 19 mins ago
Senior Staff Software Engineer, Backend
Scout Motors
San Ramon, CA
This role requires 3 days per week in the office, with regular in-person meetings and events
Added 19 mins ago
Design Engineer
Actalent
Bellevue, WA
The role requires working onsite in Bellevue, WA three days per week, collaborating closely with cross-functional teams and stakeholders
Added 19 mins ago
A
Senior Electrical Engineer
Actalent
Irvine, CA
- $62.5 to $76.92 USD / hour
…communities across the country.We are seeking a Senior Electrical Engineer to take technical ownership of electrical system design for complex building and site infrastructure projects.…
Added 21 mins ago
PD - Engineer
Ford Global
Dearborn, MI
This position is hybrid with a requirement to be onsite four or more days per week
Added 22 mins ago
PD - Engineer
Ford
Dearborn, MI · Dearborn
This position is hybrid with a requirement to be onsite four or more days per week
Added 22 mins ago
PD - Engineer
Ford
Dearborn, MI · Dearborn
This position is hybrid with a requirement to be onsite four or more days per week
Added 22 mins ago
DevOps Engineer II
REPUBLIC SERVICES, INC.
Remote, United States
2 - 4 years of experience in a DevOps Engineer role and cloud services including previous experience in creating environments using infrastructure as code for mission critical applications.
Added 24 mins ago
Mechanical Engineer I
Twenty-Six Defense
Merrimack, NH
…wide range of programs for innovative defense and commercial…

Closed listing

API Heat Transfer

Customer Service Representative (on-site)

Franklin, WI, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

Customer Service Representative I

Franklin, Wisconsin

Full-Time | On-Site | Non-Exempt

Build Your Career with API Heat Transfer

At API Heat Transfer, we engineer and manufacture specialized heat transfer solutions that power critical industries around the world. With more than 140 years of innovation and manufacturing excellence, we help customers solve complex thermal challenges through advanced technology, exceptional service, and dedicated people.

As we continue our transformation journey and Lean culture evolution, we are looking for talented team members who are energized by growth, collaboration, and continuous improvement.

If you're looking for more than a traditional customer service role and want to build a career supporting manufacturing, operations, and industrial customers, we'd like to hear from you.

Position Reports To: Customer Service Manager

Position Summary

The Customer Service Representative serves as the primary point of contact for customers and plays a critical role in ensuring a positive customer experience from order entry through delivery.

This position partners closely with Sales, Production Planning, Engineering, Quality, Logistics, and Accounting to ensure customer orders are processed accurately, expectations are managed proactively, and issues are resolved quickly and professionally.

Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a passion for delivering exceptional service.

This is not a call-center position. This role offers meaningful interaction across multiple business functions and provides an excellent foundation for career growth in customer service, inside sales, supply chain, operations, or commercial support.

What You'll Do Customer Support & Relationship Management

Serve as the primary contact for customer inquiries via phone and email.
Provide timely updates regarding order status, shipments, delivery schedules, and customer requests.
Build positive relationships with customers by delivering responsive and professional service.
Collaborate with internal departments to resolve customer concerns and ensure successful outcomes.

Order Management & Coordination

Enter and maintain customer orders accurately within the ERP system.
Review purchase orders for pricing, quantities, part numbers, and delivery requirements.
Issue order acknowledgments and ensure customer expectations are aligned with production schedules.
Monitor open orders and proactively identify potential delays or issues.
Coordinate with Planning, Production, and Logistics teams to support on-time delivery performance.
Track shipments and provide shipping confirmation and delivery updates.

Customer Requirements & Documentation

Maintain customer account information and supporting documentation.
Manage customer portal updates and order-related documentation.
Support customer requirements related to packaging, labeling, certifications, and shipping instructions.
Respond to requests for certificates of conformance and other customer documentation.

Customer Feedback & Issue Resolution

Support customer satisfaction initiatives, including Net Promoter Score (NPS) follow-up activities.
Document customer concerns, complaints, and return requests.
Ensure customer issues are routed appropriately and tracked through resolution.
Communicate status updates and corrective actions to customers as needed.

Lead Qualification & Business Support

Review and qualify incoming sales leads from company websites and inbound inquiries.
Gather relevant customer information and route qualified leads to the Sales team.
Help maintain customer service metrics and reporting.
Participate in Lean, continuous improvement, and process documentation initiatives.

Qualifications Required

High school diploma or equivalent.
Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities while maintaining accuracy.
Customer-focused mindset with strong problem-solving capabilities.
Ability to work effectively within a fast-paced team environment.

Preferred

Associate degree in Business, Supply Chain, Communications, or related field.
Two or more years of customer service, customer support, or order management experience.
Manufacturing, industrial, or distribution experience.
Experience using ERP and CRM systems.
Experience working with customer portals.
Familiarity with Lean Manufacturing or continuous improvement practices.
Ability to read purchase orders, specifications, and basic technical documentation.

Key Competencies

Customer Focus
Communication
Collaboration
Accountability
Adaptability
Problem Solving
Attention to Detail
Time Management
Continuous Improvement Mindset

What We Offer

Competitive pay
Medical, dental, and vision insurance
Company-paid life insurance
Short-term and long-term disability benefits
401(k) with company match
Paid vacation and holidays
Employee assistance program
Professional development opportunities
Career growth within customer service, commercial operations, and sales support
Collaborative team environment

Why Join API Heat Transfer?

In this role, you'll gain exposure to the entire manufacturing process while working directly with customers and internal business partners. You'll develop valuable skills in customer relationship management, order management, supply chain coordination, and commercial operations while contributing to a company that delivers mission-critical solutions around the world.

If you're looking for an opportunity to learn, grow, and make an impact, we'd love to meet you.

Additional Application Requirement

To be considered for this position, please complete our Culture Index Survey:

https://go.cultureindex.com/

API Heat Transfer is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

ECZWI

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Jobs in the United States