Customer Service Representative

JOB REQUIREMENTS: Customer Service Representative I Franklin, Wisconsin Full-Time \| On-Site \| Non-Exempt Build Your Career with API Heat Transfer At API Heat Transfer, we engineer and manufacture specialized heat transfer solutions that power critical industries around the world. With more than 140 years of innovation and manufacturing excellence, we help customers solve complex thermal challenges through advanced technology, exceptional service, and dedicated people. As we continue our transformation journey and Lean culture evolution, we are looking for talented team members who are energized by growth, collaboration, and continuous improvement. If you\'re looking for more than a traditional customer service role and want to build a career supporting manufacturing, operations, and industrial customers, we\'d like to hear from you. Position Reports To: Customer Service Manager Position Summary The Customer Service Representative serves as the primary point of contact for customers and plays a critical role in ensuring a positive customer experience from order entry through delivery. This position partners closely with Sales, Production Planning, Engineering, Quality, Logistics, and Accounting to ensure customer orders are processed accurately, expectations are managed proactively, and issues are resolved quickly and professionally. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a passion for delivering exceptional service. This is not a call-center position. This role offers meaningful interaction across multiple business functions and provides an excellent foundation for career growth in customer service, inside sales, supply chain, operations, or commercial support. What You\'ll Do Customer Support & Relationship Management Serve as the primary contact for customer inquiries via phone and email. Provide timely updates regarding order status, shipments, delivery schedules, and customer requests. Build positive relationships with customers by delivering responsive and professional service. Collaborate with internal departments to resolve customer concerns and ensure successful outcomes. Order Management & Coordination Enter and maintain customer orders accurately within the ERP system. Review purchase orders for pricing, quantities, part numbers, and delivery... For full info follow application link. The company rejects all forms of unlawful discrimination, not only because it is against the law, but because it is inconsistent with our corporate values. This includes unlawful discrimination because of a person\'s race, color, national origin, sex, religion, age, disability, marital status, military status, genetic information, predisposing genetic characteristics, veteran status, sexual preference, domestic violence victim status, or any other protected category as defined by applicable state or federal law. Employment decisions are made with regard to lawful considerations. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C9D18FB0662A4FE6