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Account Manager (Commerce)
VML
Chicago, IL · NY · Rogers, AR
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Entry-Level GIS Specialist
AECOM
Honolulu, HI
- $43,000 to $58,000 USD / year
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Senior Dam Engineer / Project Manager
AECOM
Oakland, CA
- $146,000 to $220,000 USD / year
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Wastewater Treatment Project Manager
AECOM
Cleveland, OH
- $120,000 to $180,000 USD / year
Added 1 min ago
Project Controls Manager - Power
Worley
Houston, TX
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 1 min ago
Account Manager
DH Pace
Olathe, KS
DH Pace Company, Inc. aspires to hire a Manager in our Olat
Added 2 mins ago
Customer Care Manager/Scheduler Healthcare
BrightStar Care
Charlotte, NC
Added 2 mins ago
Director, Pharmacovigilance & Safety Technology
Alnylam Pharmaceuticals
Cambridge, MA
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NC
Project Assistant
North Carolina State University
NC
- $24 to $26 USD / hour
The primary purpose of the Project Assistant is to provide liaison efforts and administrative office management support for the Center for Family and Community Engagement (CFACE), assist…
Added 2 mins ago
Portfolio Manager, Central Labs
Thermo Fisher Scientific
Remote, United States
Added 2 mins ago
Regional Channel Marketing & Commercial Enablement Manager
Thermo Fisher Scientific
Pittsburgh, PA
The Regional Channel Marketing & Commercial Enablement Manager for the Biosciences Division of Thermo F
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Supervisor - Clinical Research -
Ochsner Clinic Foundation
New Orleans Region, LA
Added 2 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
New Orleans, LA
Traveling Project Manager – Mechanical Construction
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Nationwide Traveling Mechanical Project Manager
GPAC
Dallas, TX
Traveling Project Manager – Mechanical Construction
Added 2 mins ago
Controls Engineering Lead
Westinghouse Electric Company, LLC
Warrendale, OR
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Office & Workplace Experience Manager
Believe
New York, NY
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Program Manager
Actalent
Marlborough, MA
- $85,000 to $140,000 USD / year
Job Title: Program ManagerJob DescriptionWe are seeking a dynamic Program Manager to lead our space hardware delivery programs. In this role, you will manage program financial budgets and…
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Environmental Project Manager
Actalent
Syracuse, NY
- $35 to $45 USD / hour
Job Title: Environmental Project ManagerJob DescriptionWe are seeking a dedicated Environmental Project Manager to oversee various construction projects across Upstate, NY, and occasionally…
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Quality Engineer
Actalent
Knoxville, TN
- $50 to $70 USD / hour
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BIM Manager
Actalent
Oak Ridge, TN
- $40 to $45 USD / hour
The BIM Manager will lead Building Information Modeling (BIM) and Virtual Design & Construction (VDC) efforts for a large-scale industrial construction project. This individual will serve…
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Bim Manager
Actalent
Oak Ridge, TN
- $40 to $45 USD / hour
DescriptionBIM ManagerPosition SummaryThe BIM Manager will lead Building Information Modeling (BIM) and Virtual Design & Construction (VDC) efforts for a large-scale industrial construction…
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Landfill Gas Technician
Actalent
Hebron, KY
- $21.5 USD / hour
Added 3 mins ago
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Network Operations Manager
Insight Global
Baltimore, MD
- From $85 USD / hour
…responsibility for performance management, workload prioritization, project delivery, and operational…
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IT Project Manager
Insight Global
Kansas City, MO
- From $62 USD / hour
Bachelor’s degree in business, project management, or a related discipline.
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Electrical Designer
Actalent
Minneapolis, MN
- $25 to $35 USD / hour

Apex Systems

Digital Platform Manager

Naperville, IL, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13855476 Job Description: We are seeking a dynamic and experienced Senior Digital Platform Manager to join our team and drive the adoption and optimization of Microsoft Dynamics 365 for sales and field service. The successful candidate will be the platform owner for our Industrial Customer Relationship Management platform and be accountable for business outcomes by driving standard training, growth and adoption while delivering a positive user experience. The Digital Platform Manager will work closely with divisional, development, marketing, sales, business readiness teams, and Microsoft or other partners to serve the digital solution needs of our internal field sales and service team. This role is responsible for all aspects and process utilized in the design, build-out, delivery, adoption and business outcomes of the CRM platform. Digital solutions vision, strategic roadmap, business model, product ownership, digital marketing, sales and service channel adoption of digital offering will be key success factors for the candidate. This position will be part of the Digital Organization for the Industrial Water Sector and report to Director Digital Industrial Sales and Service. What You Will Do: Lead the strategic planning, implementation, and management of Microsoft Dynamics 365 for sales and field service. Drive the adoption of CRM technology across the global organization, ensuring seamless integration and user engagement. Develop and execute strategies to leverage Dynamics 365 to increase leads, sales, and overall business growth. Collaborate with sales and field service teams across global markets to identify and implement process improvements that enhance efficiency and customer satisfaction. Monitor and analyze system performance, user feedback, and key metrics to continuously optimize the platform. Understand business strategy, gather market intelligence and seek VOC and VOB, and translate strategy, findings and insights into industry leading product strategies and concepts. Responsible for the analysis of feasibility, cost ramifications, economies, or other aspects of CRM platform. Define the strategic vision and roadmap of CRM, based on Voice of Business, Voice of Customer and competitive intelligence. Leverage cross functional groups to couple knowledge of business needs with existing and future technology capabilities. Define business outcome of CRM platform as measured by relevant KPI. Responsible for communicating the product vision effectively to key partners Formulate the business value and partner with key stakeholders to identify and prioritize high level business requirements and features to deliver to field users, through the analysis of opportunity, risk and dependency. Partner in development of business processes and solutions to meet new business needs. Oversight and leadership of the end-to-end digital customer experience and make business decision to maximize field value and business ROI. Assist team in management of project expectation, deadlines and schedules with various stakeholders across multiple functions Lead business planning and own product value realization to ensure release readiness for digital product features and services. Supports change leadership, communications and training? to ensure that internal field sales and service associates embrace the digital offerings. Stay updated on the latest Dynamics 365 features and industry trends to ensure the platform remains cutting-edge. Manage vendor relationships and coordinate with IT and other departments to ensure successful project delivery. Track and report on metrics and take corrective action working with leads in Sales and marketing as required. Qualifications: The ideal candidate shoul have demonstrated expertise and experience in Microsoft Dynamics 365 CRM management and execution. Experience in a well-regarded global industrial B2B company that has leveraged Customer Relationship Management to gain competitive advantage is strongly preferred. Specific qualifications include: Bachelor\'s Degree. An advanced degree or MBA is strongly preferred. Minimum of 8 years of work experience in a business-to-business environment working with Microsoft Dynamics 365 CRM management and execution as well as a proven track record of working closely with business leadership and accountability. Extensive experience in managing and growing the adoption of CRM systems, specifically Microsoft Dynamics 365. Proven track record of leveraging standard CRM technologies to increase leads, sales, and improve service delivery. Strong business acumen - can quickly get the essence of the business and grasp the connectivity among technology, business and customer value. Has in depth knowledge and ability to influence business strategy. Excellent collaboration skills - leading execution across teams, influencing across organizations, experience of working across levels from business leaders and developers.<

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Skills

Dynamics 365
Business model
Digital marketing
Sales
Strategic planning
Collaboration

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