Job#: 3047221
Job Description:
UX Research Location: Greenwood Village, Colorado (Hybrid)
Role Overview The UX Research team supports digital product experiences by conducting usability, findability, and generative research that helps Design and Product teams make informed decisions. Researchers are expected to drive studies end-to-end, influence stakeholders through storytelling, and deliver actionable recommendations that improve customer and employee experiences. This role supports complex UX and Design research, usability, and A/B testing projects in collaboration with Analytics, Design, and stakeholders.
Key Responsibilities
- Own research projects from intake through final readout.
- Design and execute usability testing and generative research.
- Conduct customer and employee interviews.
- Synthesize findings, identify themes, and provide recommendations.
- Present insights in a way that influences product and design decisions.
- Partner with Design and Product stakeholders throughout the research process.
- Educate stakeholders and help determine when a request requires research versus analytics.
- Maintain organized documentation, archives, and research repositories.
- Review prior research and leverage existing insights before commissioning new studies.
- Recommend the appropriate research and usability testing services and deliverables based on client needs.
Required Qualifications Education: Bachelor's degree in Design, HCI, a related field, or equivalent real-world experience. Experience: 8+ years of analytical or related experience. This includes a background in leading client meetings, creating and delivering presentations, project estimation, and leading complex research and testing projects. Experience working with stakeholders at varying levels of research maturity is also required.
Technical Skills:
- Strong qualitative research experience, including usability testing and generative research.
- Ability to incorporate both qualitative and quantitative research methods.
- Exceptional communication, presentation, and storytelling skills.
- Strong documentation and organizational skills.
- Experience with user testing platforms (e.g., UserTesting.com or comparable tools) and conducting remote research sessions.
- Proficiency with tools such as Microsoft Word, Excel, PowerPoint, Omniture, Tableau, Google Analytics, and Adobe Analytics.
Preferred Qualifications
- Experience in large enterprise digital product organizations.
- Experience helping build or mature a research practice.
- A deep analytics background beyond standard research quantitative methods.
- Exposure to multiple research and testing platforms.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.