Sr BA Testing Lead - 3055026

Job#: 3055026

Job Description:

Sr BA Testing Lead

Location: Remote

Duration: 12 months

Rate: $50-60hr on w2

We are unable to provide sponsorship now or in the future.

Position Summary

The Senior Business Systems Analyst (BSA) / Testing Lead will serve as a key delivery resource supporting Agentic AI and Contact Center Transformation initiatives. This role combines business analysis, requirements management, testing leadership, and production readiness activities across AI-driven customer servicing solutions, including virtual agents, voice AI, customer authentication, fraud servicing, and API-enabled customer interactions. This individual will partner closely with Product, Technology, Architecture, Operations, and Vendor teams to ensure business requirements are translated into scalable solutions while maintaining quality through comprehensive testing strategies.

Primary ResponsibilitiesBusiness Analysis

• Elicit, document, and manage business, functional, technical, and operational requirements.
• Create process flows, journey maps, use cases, and user stories.
• Maintain requirements traceability from intake through production deployment.
• Develop acceptance criteria and support backlog prioritization.
• Coordinate requirements across Contact Center, Fraud, Digital, and Enterprise Technology teams.

Testing Leadership

• Design and execute test strategies for Agentic AI and Contact Center solutions.
• Develop functional, integration, regression, UAT, and production validation test plans.
• Create and manage test cases covering both happy path and exception scenarios.
• Validate AI behavior, workflow execution, API integrations, and customer outcomes.
• Document defects and coordinate remediation activities.
• Support automation opportunities for AI and API testing.

Program Delivery

• Support integration initiatives.
• Participate in architecture reviews and solution design sessions.
• Assist with production readiness, operational runbooks, and deployment validation.
• Track dependencies, risks, decisions, and action items.
• Support governance reviews including Cyber, AI Governance, Architecture, and TPRM.

Desired Qualifications

• 5+ years as Business Systems Analyst, QA Lead, or Product Analyst.
• Experience with Contact Center technologies.
• Experience testing APIs and web services.
• Experience writing SQL queries and analyzing data.
• Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms.
• Experience with Agile delivery methodologies.
• Preferred knowledge of Genesys Cloud, ServiceNow, and ability to test voice systems.

Success Measures

• Requirements delivered with minimal rework.
• High production stability and low defect leakage.
• Successful completion of AI and API testing milestones.
• Improved automation and testing efficiency.
• Positive stakeholder and vendor delivery outcomes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application