Program Management Program Manager V

Job Description:Job Title: Program Manager VLocation: New York, NY (On-site)Alternate Location: San Francisco, CA (On-site)Contract Duration: 10 Months Role OverviewThis organization is seeking a Quality & Operations Lead for Scaled Partner Management to oversee the quality function of a large outsourced calling operation serving tens of thousands of creators. The successful candidate will ensure the operation delivers results and successfully leverages AI technology. Working through outsourcing partners, regional leads, and internal specialist teams in a fast-paced environment, this individual will hold the quality bar across the entire global operation.Key Responsibilities * Own the quality measurement system for recorded calls, utilizing automated evaluation with a human review loop to maintain standards. * Run monthly quality reviews across sites and product focuses to identify trends, address areas falling short of the bar, and provide global recommendations. * Maintain and sharpen metrics demonstrating how calls influence creator behavior, balancing simplicity for partner management with sophistication for key outcomes. * Analyze call activity to identify drivers of successful outcomes, feeding insights back into scripts, training, and pitches. * Integrate AI into the operation, including AI-assisted and AI-native calling, while navigating vendor, privacy, and contracting requirements. * Collaborate with engineering and operations on tooling and processes to reduce manual workload for regional leads. * Support the operating rhythm with partners, including performance management of partner delivery against targets. * Manage cross-cutting operational priorities shaped to organizational needs.Required QualificationsEducation: Bachelor's degree in business, engineering, technology, or a related field is preferred.Experience: Eight or more years of experience in consulting with direct accountability for operations delivered by third parties, or a similar tenure in outsourcing, vendor management, or program management.Technical Skills: Strong quantitative and analytical skills with experience building quality or measurement frameworks, turning insights into scaled results, and utilizing standard office productivity software including Word.Preferred Qualifications * Experience working within a large modern technology business. * Experience applying AI or automation in an operational setting. * Familiarity with operations tooling, product management, or the creator economy and digital partnerships. * Ability or experience with vibe coding and working across multiple countries and time zones. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policyEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protec