Partner Operations Program Manager - 3054694

Job#: 3054694

Job Description:

Operations Program Manager Location: Seattle, Washington (Onsite) Duration: 7 month contract (potential to extend)

Role Overview We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams, and serve as the operational point of contact for partners. This role involves translating partner friction into actionable tooling requirements, driving accountability across teams, and ensuring partners go live quickly and remain healthy post-launch. This is a role at the intersection of partner onboarding, operations, technical program management, and product advocacy.

A Day in the Life The morning begins with a review of open partner tickets and at-risk onboarding milestones, followed by preparing for a partner call to guide a new content provider through their feed integration setup. Mid-morning involves joining an engineering standup to escalate a metadata ingestion bug, providing reproduction steps and a proposed solution. After lunch, the focus shifts to aligning on an incoming partner's onboarding timeline with an internal counterpart and drafting a feature proposal based on a recurring partner pain point. The day concludes by updating the onboarding tracker and sending a status summary on international expansion progress to leadership.

Key Responsibilities

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed.
• Serve as the first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
• Join external partner calls to walk through technical integration requirements and platform capabilities.
• Interface with internal teams and partners across international marketplaces to ensure onboarding processes scale across new locales.
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback.
• Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
• Drive international expansion readiness, including per-region payment setup, metadata localization, rights verification, and quality assurance.
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues.
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution.
• Communicate program status, risks, and trade-offs to senior leadership through written narratives.

Basic Qualifications

• 5+ years of program or project management experience.
• Experience managing cross-functional projects with technical and non-technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations.
• Experience working with international partners across multiple time zones and locales.
• Familiarity with self-service tooling platforms and product feedback loops.
• Comfort operating across business development, product, and engineering in a fast-moving environment.
• Track record of building operational mechanisms from scratch.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.