Network/Operations Technical Support Sr

Job Description:Service Desk Support - Sr Physical attendance onsite 5 days per week (Monday through Friday 9-5, chance of after hours for network change) in Manhattan & Bronx required* (Multiple cafe/branch locations)Must have reliable transportation to move between branchesno rate flexibilitychance to extendconversion eligibility not required Responsibilities:Technical Support...Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.Install, configure and maintain operating systems, software applications and peripheral devices.User Assistance...Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.Documentation and Knowledge Sharing...Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.Continues Learning...Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions Qualifications and Skills:High School Diploma, GED or equivalent certificationRelevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageousStrong problem-solving skillsExcellent communication and interpersonal skillsPatience and ability to convey technical information to non technical usersUnderstanding of cabling (testing, running, repairing)Flexibility to perform after-hours project workFamiliarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)Knowledge of hardware components and basic networking conceptsAbility to work independently and as part of a team Preferred Qualifications:Bachelors Degree5+ years of experience as an IT Professional (tech support)2+ years of experience using Google Suite EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision