Desktop Support Tech - Heath, OH - 3047867

Job#: 3047867 Job Description: Apex Systems, the nation's second largest IT staffing firm, has an immediate opportunity for a Break/Fix Technician to support one of our top clients in Heath, Ohio. Job Title: Break/Fix Technician Location: Heath, Ohio( Onsite not remote) Shift: Monday-Friday 7am-4pm Duration: long term rolling contract Pay: $18.00 per hour Principal Duties and Responsibilities: - Support of end-user desktop, laptop, phone, mobile device hardware, software, break/fix services and asset device moves & setup. - Troubleshoot and repair computer systems and peripheral equipment, - Installation, support, and maintenance computer systems and peripheral equipment - responding to incidents and service requests either at IT service center, in person, by telephone, or via remote access. - Provide timely resolution of incidents or escalations to meet customer SLA - Use of analytical, problem solving and decision-making skills - Adherence to established processes and procedures - Coordination of the completion of multiple tasks and deadlines - Communication and coordination with end users to meet video/teleconferencing needs - Identification and engagement of appropriate technical and business resources for service delivery issues. Required Skills and Competencies: Must have at least 1-3 three years of experience, to include; - Excellent customer service focus and a desire to successfully interact with end-users, internal customers, management and peer teams - Ability to analyze, test, troubleshoot and repair a wide variety of PC problems related to hardware and software - Self-starter and work independently or as a team to resolve customer incidents - Ability to lift 40-45 pounds - Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs - Effectively work with PC imaging software - Operating Systems -- Microsoft Win 7 and 10, (Optional either: Apple OS, Android and/or Linux) - Use of Microsoft applications (i.e., Outlook, Skype, Project, Visio, Excel, PowerPoint, Word) Minimum Education Required: - Must have a High School diploma or GED required - One or more - CompTIA A+; CompTIA Network+ or similar - (Optional) Some credits towards an Associate's or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Computer Management or related discipline EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® i