Jobs in the United States

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Area Manufacturing Manager - Electrical Engineer
Packaging Corporation of America
Lake Forest, IL
…controls, instrumentation, lighting, and power distribution systems. The Electrical Engineer serves as a technical resource for mills and project teams while helping execute capital…
Added just now
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Pittsburgh, PA · New York, NY
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Sunnyvale, CA · Kirkland, WA
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Advocate for continuous improvement initiatives for planning & operation systems such as Kinaxis RapidResponse, E2Open, and SAP.
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Default Brand
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Manager, Business Systems Development
Default Brand
Remote, United States
The Manager, Business Systems Development leads a multidisciplinary technical team that develops software, manages enterprise integrations, administers platforms, enables releases, and…
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Manager, Regulatory Affairs
Perrigo
Allegan, MI
…activities (non-innovation), and operational processes and systems; this role sets market priorities and delivery expectations. Final submission sign-off is owned by Markets in partnership…
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Summer Intern 2027, OSD Process Data Analytics
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Summer Intern 2027, Pathobiology
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Boston, MA
- $23 to $50 USD / hour
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Heavy Equipment Operator/Driller Trainee (Construction)
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Must hold a high level of common sense relative to equipment and machinery operation
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Heavy Equipment Operator/Driller Trainee (Construction)
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Must hold a high level of common sense relative to equipment and machinery operation
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MD
Heavy Equipment Operator/Driller Trainee (Construction)
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- $22 to $24 USD / hour
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Trial Court Administrative Assistant
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- $27.16 to $28.72 USD / hour
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APEI

Technical Support Specialist

Fargo, ND, United States

Apply on recruiting.ultipro.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Technical Support Specialist American Public Education, Inc. This is a site-based role at our Rasmussen University, Fargo, ND campus

The Technical Support Specialist provides comprehensive desktop and remote support for student, faculty and staff of American Public University, Rasmussen University and Hondros College of Nursing, serving as the first point of contact for end-user technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues across multiple desktop platforms, ensuring timely and effective support.

In addition to break-fix services, the Technical Support Specialist manages the setup, configuration, deployment, and relocation of end-user equipment, as well as system upgrades. The role also delivers user training and guidance to enhance overall technology adoption and efficiency.

Working collaboratively within a team environment, the incumbent supports applications, development, and production operations, while escalating more complex network, server, and application issues to appropriate teams. The position requires strong communication skills to effectively coordinate with management and engineering staff, as well as the ability to evaluate, recommend, and implement new hardware and software solutions to meet evolving business needs.

RESPONSIBILITIES:

Provide professional and courteous support to users and students, addressing questions related to supported software and computing platforms.
Demonstrate strong analytical and problem-solving skills to accurately assess issues and implement effective solutions.
Perform initial diagnosis and resolution of hardware and software issues affecting end-user systems.
Create, manage, and maintain user accounts and access in accordance with established policies to support productivity and security.
Troubleshoot and resolve issues related to enterprise applications for end users.
Receive, log, document, prioritize, and track Help Desk requests, ensuring proper routing and timely resolution.
Develop, document, and maintain Help Desk procedures and operational guidelines.
Assist in managing and maintaining an accurate inventory of organizational technology assets.
Ensure adherence to organizational technology policies, standards, and procedures.
Perform additional duties and responsibilities as assigned.

Requirements:

Work in a standard office environment on campus
Ability to lift and move equipment up to 50 pounds
Strong expertise in supporting Microsoft desktop operating systems and core Microsoft applications.
Preferred experience with Active Directory, Group Policy, and InTune
Proven ability to diagnose and resolve hardware and software issues efficiently.
Deliver technical support through multiple channels, including phone, email, remote tools, and in-person interactions, with strong communication skills.
Demonstrate strong analytical, problem-solving, and troubleshooting capabilities.
Ability to work effectively in a fast-paced environment, both independently and collaboratively.
Quickly learn and support a wide range of organizational software applications.
Follow established Help Desk workflows, procedures, and best practices.
Maintain high attention to detail with accurate documentation and reporting.
Possess a foundational understanding of networking concepts and technologies.
Demonstrate adaptability and a commitment to continuous learning.
Minimum of three (3) years of desktop support experience across multiple access methods.
Basic networking knowledge required.
Prior customer service experience is strongly preferred.

Education/Certifications:

Associate degree or equivalent experience
CompTIA A+, Microsoft, ITIL preferred

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country’s heroes – military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), and Rasmussen University.

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

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Jobs in the United States