Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
CyberSecurity SIEM Engineer (Senior SDC)
EY
Rogers, AR
To qualify for the role you must have
Added just now
F
Software Engineer - Infrastructure & Platform (Bay Area)
Fortanix
Remote, United States
- $150,000 to $200,000 USD / year
We are looking for a Software Engineer – Infrastructure & Platform Engineering to help build, maintain, and improve the infrastructure and tooling that support our products and engineering…
Added just now
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
Our client is seeking a highly experienced Senior Vice President, Infrastructure Solutions Engineering leader to drive the next generation of AI-powered infrastructure automation across the…
Added just now
Summer 2027 Corporate Intern: APD Automation Engineer
Walmart
Bentonville, AR
…with Walmart APD. Interns will work on meaningful projects, network with industry experts, and develop their skills while having an enriching summer…
Added just now
Tax Manager - EY Foundry - Group Product Manager - New York City
EY
Little Rock, AR
To qualify for the role you must have
Added just now
Sr Tech Support Engineer MI -1 (Level 2 support for medical device software)
Fujifilm
Little Rock, AR
The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue…
Added just now
Operations Security Engineer
ASM Research, An Accenture Federal Services Company
Little Rock, AR
Role Description: The Security Engineer will support security initiatives focused on strengthening network and infrastructure security across the organization. This role will help develop…
Added just now
Lead Director - Security Operations Center (SOC)
CVS Health
Little Rock, AR
…Director partners closely with infrastructure, cloud, identity, engineering, and business leaders to strengthen cyber resilience and prepare the organization for emerging threats. Through…
Added just now
Elite Partnerships Lead
Whoop
Boston, MA
- Build and manage relationships with elite athletes, coaches, practitioners and sporting organizations to support the rollout and implementation of WHOOP within World Class sporting…
Added just now
AI Native Data and Knowledge Architect - Senior Manager
EY
Little Rock, AR · Rogers, AR
To qualify you must have
Added just now
Sr Tech Support Engineer MI -1 (for medical imaging devices)
Fujifilm
Little Rock, AR
The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue…
Added just now
Product Engineer
Uniti
Little Rock, AR
Working across Product Management, architecture, IT, engineering, NOC, field operations, care, and service delivery, you’ll connect teams and anticipate what it takes to build, integrate,…
Added just now
AT
Server Tech Services Engineer II
Akamai Technologies, Inc.
Little Rock, AR
- $76,100 to $136,900 USD / year
Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
Added just now
SAP Data Director
PwC
Little Rock, AR · Fayetteville, AR
What You Must Have
Added just now
Reverse Engineer - Android
Trellix
Little Rock, AR
In support of our global Android Reverse Engineering program, we seek highly skilled Android App and SDK Reverse Engineers to join our team. This role will involve analyzing and…
Added 1 min ago
Appian Solution Architect - Senior Manager
PwC
Little Rock, AR · Fayetteville, AR
What You Must Have
Added 1 min ago
Principal Systems Engineer
U.S. Bank National Association
Saint Paul, MN
Bank location three (3) or more days per week
Added 3 mins ago
LG
Cyber Security Specialist
LinTech Global
Portsmouth, VA
- $70,000 to $80,000 USD / year
You must have knowledge and experience in Cyber Security Tools, network topologies, intrusion detection, PKI, and secured networks · You must have knowledge of implementation and security levels and roles necessary for successful deployment
Added 3 mins ago
SI
RF Hardware Engineer
Specs Inc.
Boulder, CO
- $133,000 to $235,000 USD / year
To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week
Added 5 mins ago
Event Systems Engineer, Event Productions (EP)
Amazon.com Services LLC
Bellevue, WA · Seattle, WA
…experiences? Amazon's Event Production team is expanding to support a new venue, and we are looking for a hands-on Event Systems Engineer to own the health, maintenance, and operation of…
Added 5 mins ago
Energy Strategy - Carbon Free Energy Procurement
Amazon Data Services, Inc.
Seattle, WA
…other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 5 mins ago
Area Manager II
Amazon.com Services LLC
Amarillo, TX
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Added 5 mins ago
Area Manager
Amazon.com Services LLC
Greece, NY
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Added 5 mins ago
Area Manager II
Amazon.com Services LLC
Northborough, MA
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Added 5 mins ago
Sr. HW Regulatory Compliance Engineer
Amazon.com Services LLC
Sunnyvale, CA
…you must excel at communicating complex regulatory matters to engineering teams, driving compliant designs from early development phases, and make sound technical decisions that balance…

APEI

Technical Support Specialist

Fargo, ND, United States

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Technical Support Specialist American Public Education, Inc. This is a site-based role at our Rasmussen University, Fargo, ND campus

The Technical Support Specialist provides comprehensive desktop and remote support for student, faculty and staff of American Public University, Rasmussen University and Hondros College of Nursing, serving as the first point of contact for end-user technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues across multiple desktop platforms, ensuring timely and effective support.

In addition to break-fix services, the Technical Support Specialist manages the setup, configuration, deployment, and relocation of end-user equipment, as well as system upgrades. The role also delivers user training and guidance to enhance overall technology adoption and efficiency.

Working collaboratively within a team environment, the incumbent supports applications, development, and production operations, while escalating more complex network, server, and application issues to appropriate teams. The position requires strong communication skills to effectively coordinate with management and engineering staff, as well as the ability to evaluate, recommend, and implement new hardware and software solutions to meet evolving business needs.

RESPONSIBILITIES:

Provide professional and courteous support to users and students, addressing questions related to supported software and computing platforms.
Demonstrate strong analytical and problem-solving skills to accurately assess issues and implement effective solutions.
Perform initial diagnosis and resolution of hardware and software issues affecting end-user systems.
Create, manage, and maintain user accounts and access in accordance with established policies to support productivity and security.
Troubleshoot and resolve issues related to enterprise applications for end users.
Receive, log, document, prioritize, and track Help Desk requests, ensuring proper routing and timely resolution.
Develop, document, and maintain Help Desk procedures and operational guidelines.
Assist in managing and maintaining an accurate inventory of organizational technology assets.
Ensure adherence to organizational technology policies, standards, and procedures.
Perform additional duties and responsibilities as assigned.

Requirements:

Work in a standard office environment on campus
Ability to lift and move equipment up to 50 pounds
Strong expertise in supporting Microsoft desktop operating systems and core Microsoft applications.
Preferred experience with Active Directory, Group Policy, and InTune
Proven ability to diagnose and resolve hardware and software issues efficiently.
Deliver technical support through multiple channels, including phone, email, remote tools, and in-person interactions, with strong communication skills.
Demonstrate strong analytical, problem-solving, and troubleshooting capabilities.
Ability to work effectively in a fast-paced environment, both independently and collaboratively.
Quickly learn and support a wide range of organizational software applications.
Follow established Help Desk workflows, procedures, and best practices.
Maintain high attention to detail with accurate documentation and reporting.
Possess a foundational understanding of networking concepts and technologies.
Demonstrate adaptability and a commitment to continuous learning.
Minimum of three (3) years of desktop support experience across multiple access methods.
Basic networking knowledge required.
Prior customer service experience is strongly preferred.

Education/Certifications:

Associate degree or equivalent experience
CompTIA A+, Microsoft, ITIL preferred

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country’s heroes – military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), and Rasmussen University.

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Apply on recruiting.ultipro.com About employer

Report this job

Work requirements

Jobs in the United States