Manager - Claims Operations

The Claims Manager’s primary focus will be on any and all mechanical, technical, and procedural aspects of the claim adjustment processes, along with the management of any specialty claims adjustment groups contained within the Claims Department. Essential Duties and Responsibilities •Manage and direct the Claims Group and Inspections Group in concert with Claims Operations Director

•Manage the Appearance Group and Maintenance Group •Provide technical expertise and consultation to the Claims Group, including Supervisor’s, as necessary •Review Claims exceeding our then current level of authority •Review denials exceeding $5000 •Handle escalated, disputed claims calls from customers, dealers, agents •Travel as necessary •As otherwise directed by senior management

Education and Experience •High School Diploma or GED •Bachelor’s degree and or, ASE or manufacturer certifications preferred, but not required •5 years or greater experience in a mechanical claims call center position •Previous supervision or Management of a mechanical claims call center group Skills •Must be computer literate and proficient with Excel, Word & PCRS •Excellent writing and verbal communication and negotiation skills •Excellent customer service skills to both internal and external customers •Complete understanding of modern automotive systems

What We Offer

• Competitive salary
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for leadership growth and development
• A collaborative and performance-driven work environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

Committed – We build strong, high-trust relationships with our partners and each other.

Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

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