Clinical Support Specialist

Clinical Support Specialist AOC Outreach Services | Full-Time, Salaried | W-2 Employee

Mission Statement

AOC Outreach Services' mission is to provide special needs children and adults, and their families, the opportunity to succeed with our innovative and effective programs. We strive to provide the best quality mental health services in an effort for individuals to become self-empowering and develop strengths to live a healthy and productive life.

Our Vision

AOC Outreach Services strives to provide life-changing services to the community of Texas. We will leave no stone unturned in the pursuit to extend the pool of mental health resources while eradicating the negative stigma behind mental health.

Position Overview This full-time, salaried position is a growth opportunity for an experienced QMHP-CS who wants to keep providing direct client care while taking on a larger role in clinical leadership and program quality. The Clinical Support Specialist carries a reduced client caseload and uses the remaining time to support the Clinical Director with documentation oversight, compliance reviews, and program operations.

This role serves as a bridge between direct service staff and clinical leadership. The Clinical Support Specialist helps make sure documentation is accurate and timely, new clients start services with a strong Initial ISP, and the team has the support it needs to deliver consistent, high-quality care across all regions.

The position requires ongoing compliance with all QMHP-CS standards, including participation in clinical supervision, completion of required training, and adherence to AOC policies and professional and ethical guidelines and maintaining a client caseload.

Essential Responsibilities

Direct Clinical Services

• Providing skills training and rehabilitative services to a minimum of 3 assigned clients, reporting to a team Supervisor and Program Director
• Conduct all required duties as a QMHP while seeing assigned caseload
• Completing and submitting progress notes in Lauris according to AOC documentation standards (Completed & Approved within 48 hours of service).
• Maintaining regular contact with clients, families, and caregivers to support engagement and progress toward treatment goals.
• Rescheduling missed sessions within the same Saturday–Friday service week whenever possible.

Initial ISPs and Intake Support

• Developing and completing Initial Individualized Service Plans (ISPs) for newly enrolled clients, using CANS/ANSA results and input from the client and family.
• Making sure each Initial ISP is clear, measurable, and individualized, with goals that match the client’s assessed needs.
• Coordinating with the assigned QMHP-CS so services begin promptly after the ISP is approved.

Documentation Review and Compliance

• Conducting and assisting with 90-day documentation reviews to confirm notes, ISPs, and supporting records are accurate, timely, and meet Medicaid and managed care requirements.
• Identifying documentation errors, missing items, and trends, and reporting findings to the Clinical Director.
• Following up with staff on needed corrections and tracking that corrections are completed by the assigned deadline.

Clinical Leadership Support

• Assisting the Clinical Director with administrative, clinical, and program-related tasks as assigned.
• Helping train and guide QMHP-CS staff on documentation standards, ISP writing, and Lauris best practices.
• Serving as a resource to direct service staff for day-to-day documentation and service delivery questions.
• Participating in team meetings, case reviews, and quality improvement efforts.

Qualifications

• Meets Texas QMHP-CS requirements, including a bachelor’s degree or higher in a qualifying human services field.
• Minimum of [1 year] of experience as a QMHP-CS providing community-based services to children and adolescents.
• Strong working knowledge of ISPs, progress note documentation, and Medicaid service requirements.
• Experience using Lauris or another electronic health record (EHR) system.
• Strong attention to detail, organization, and time management skills.
• Ability to give clear, respectful feedback to peers and support their growth.
• Embodies AOC’s core values: Humble, Hungry, and Smart.

Required Certifications and Clearances

• Current CANS 1.0 (ages 3–6 and 6–17) and Texas ANSA certifications
• Current CPR certification
• Negative TB test
• Cleared background check
• Valid Texas driver’s license, reliable transportation, and current auto insurance

At-Will Employment

Employment with AOC Outreach Services is at-will, meaning that either the employee or AOC Outreach Services may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law.

Nothing contained in this offer letter, job description, or any other employment-related document shall be interpreted as creating a contract of employment for a specific duration or guaranteeing continued employment. No representative of AOC Outreach Services has the authority to enter into an agreement that alters the at-will employment relationship unless such agreement is made in writing and signed by an authorized company representative.