Service Manager - HVAC

STRONGBUILT PLUMBING & AIR (NM)

Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!

Position Summary

As an HVAC Service Manager, you'll lead and manage daily operations for the service

department, coaching technicians and making sure every job gets done safely, efficiently, and to

a high standard. This leadership position offers real long-term stability and room to keep

growing.

Key Responsibilities

• Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs,

and performance reviews

• Oversee daily scheduling, routing, and job assignments, providing technical guidance and

troubleshooting support as needed

• Ensure compliance with EPA, OSHA, and local and state HVAC regulations
• Collaborate with dispatch and customer service to optimize technician schedules and job

flow

• Handle escalated customer issues and review estimates, invoices, and technician

recommendations for accuracy

• Track departmental KPIs and monitor job costing, labor utilization, and profitability
• Prepare reports, forecasts, and recommendations for leadership review

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term

disability insurance

Qualifications

Requirements

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience

• 5+ years of HVAC service experience, with at least 2 years in a leadership or management

role

• EPA Section 608 certification preferred; NATE certification preferred

Licenses/Certifications

• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities

• Strong technical knowledge of HVAC systems, diagnostics, and repair practices
• Proven leadership, coaching, and team-building skills
• Excellent communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions

• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during

field support

Work Environment/Travel

• Frequent field visits and technician ride-alongs with limited office time
• May require evenings, weekends, or overtime to meet customer and operational demands

Ability to pass background check and drug screenin