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Added 2 mins ago
SRE Transport – VPN/Firewall
LEIDOS, INC.
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…our team to support the SMIT mission, the largest IT services program for the United States Navy. As part of the Leidos team, you will play a pivotal role in delivering the Navy-Marine…
Added 2 mins ago
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- $30 to $40 USD / hour
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Traveling Project Manager - Memphis
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Added 10 mins ago
Territory Manager - Medical Device OEM (Portland, OR)
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Added 11 mins ago
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Added 12 mins ago
Manager, Safety & Environment
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Added 13 mins ago
QA Inspector
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Added 14 mins ago
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…needed, quality auditing, and reporting equipment issues to engineering. This position will spend 80% of their time on the production floor and approximately 20% in the office on…
Added 14 mins ago
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First Shift Production Supervisor
Health Systems Cooperative Laundry
St Paul, MN
- $25 to $35 USD / hour
…needed, quality auditing, and reporting equipment issues to engineering. This position will spend 80% of their time on the production floor and approximately 20% in the office on…
Added 17 mins ago
Administrative Assistant
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Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
Added 19 mins ago
Quality Inspection Manager
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Added 21 mins ago
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Added 21 mins ago
Traveling Project Manager - Memphis
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Memphis, TN · Proctor, AR
Reports to: Senior Project Manager or Project Executive
Added 22 mins ago
Project Manager II - CRE - Planning and Development (Onsite)
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Newark, NJ
The Project Manager II in Corporate Real Estate Planning and Development, will manage facility and infrastructure related construction projects from planning through activation in…
Added 23 mins ago
Senior Staff Technical Program Manager
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We're seeking a dedicated, passionate, and eager Senior Staff Technical Program Manager to join our team responsible for leading large cross-functional programs linked to our Products. This…
Added 26 mins ago
Owner’s Representative Senior Project Manager
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Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 29 mins ago
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2nd shift Compounding Supervisor
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- $65,077.6 to $97,616.4 USD / year
Apply engineering practices to continually upgrade the quality, capacity, and efficiency of the Compounding Department. Includes working with Corporate Engineering to assist in major…
Added 29 mins ago
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Director, Architecture and Data
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United States
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 30 mins ago
Plant Maintenance Manager
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…them informed of maintained issues. Leverages resources of Engineering team as needed to address and overcome engineering…
Added 31 mins ago
Manager, Elevated Client Services
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The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage…

Anuvu

Service Manager

Houston, TX, United States

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Job details

Experience: 7+ years of technical services experience in the airline, in-flight entertainment, avionics, IT, communications service provider, or related industries.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Anuvu

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Cathay Pacific and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.

Be Part of the Movement

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.

Role Summary

The Service Manager ensures post-contract success of Anuvu’s in-flight connectivity (IFC) programs by owning all technical service obligations and strengthening Anuvu’s relationships and influence with the airline and program partners. As Anuvu’s lead technical contact for the client, you will build and maintain a successful, long-term partnership.

Location: Istanbul, Turkey

Remote Options: Onsite role (Clients office)

What You’ll Be Doing

Serve as the airline’s single point of contact for all technical matters, including operations and maintenance support, product support, technical training, reporting, network support, portal management, IFE content loading, upgrades and enhancements, logistics, software integration, passenger billing, aircraft modifications, and program planning.
Identify, report, and where possible resolve technical and performance issues with the customer’s IFC equipment and service, surfacing improvements before problems arise.
Continuously analyze system and service performance against KPIs (and beyond), and deliver operational, performance, and usage reports to Anuvu leadership and the customer to drive improvement.
Manage and report on committed service levels, and lead efforts to improve them.
Align internal and external resources, including Engineering, Supply Chain, Network Operations Center, Aviation Service Center, and Product Management, to deliver timely, high-quality contract fulfilment.
Work closely with the Program Manager, Account Manager, and airline staff during installation phases.
Build Anuvu’s influence with the client and program partners, identify opportunities to increase sales of Anuvu products and services, and propose profitability and operational improvements.
Partner with the Account Manager, who leads the account and owns day-to-day business, legal, and strategic coordination, to ensure 360-degree customer satisfaction and strong relationships.

Expectations

Ensure timely, efficient installation, activation, and operation of solutions.
Build productive relationships with customer representatives across all functional areas, balancing customer and company interests with maturity.
Keep communications between Anuvu and the customer timely, clear, and complete.
Schedule and synchronize program requirements and ensure they are completed on time.
Collaborate with engineering, sales, marketing, product development, and Anuvu, client, and partner personnel to deliver profitable new services and capabilities.
Participate actively in joint business reviews with the customer.
Provide periodic and ad hoc reports on the partnership’s business.
Support new bids and partnerships with program insight, and help prospect and sell to new connectivity customers.

What We’re Looking For

7+ years of technical services experience in the airline, in-flight entertainment, avionics, IT, communications service provider, or related industries.
Proven track record managing aviation and avionics support programs for commercial passenger airlines.
Expertise in building and managing executive and technical relationships.
Bachelor’s degree in a technical field, or equivalent aviation industry experience.
Strong program and project management skills.
Strong critical thinking, analytical, and planning skills.
Proficiency in Microsoft Excel, Word, PowerPoint, and Project.
Business-level fluency in Turkish and English (reading, writing, speaking, presenting, negotiating).
Fluency in Turkish language and business practices.
Legal right to work in Turkey, certifiable for entry into the United States.
A supportive, collaborative mindset.
Multicultural work experience and experience with Boeing or Airbus programs would be an advantage.

This Might Be the Right Place if You….

Are a team fit; can help advance ourglobal, inclusive culture
Are self-starter who likes to roll up your sleeves and take initiativewith minimal direction
Can think about tomorrow, while getting your work done today
Are a collaborative teamplayer; primary audience will be internal teams
Are curious and open to learning and finding new solutions
Are able to provide and accept feedback in a constructive manner
Are organized, have strong communication skills, and do whatever it takes to get things done

The Benefits of Working Here

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer competitive benefits including paid time off, disability and life insurance, flexible scheduling, employee assistance, and more!

Advanced | Agile | Applied

Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Let Innovation Move You.

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More about this job

Skills

Reporting
Logistics
Leadership
Supply chain management
Sales
Customer service
Project management
Critical thinking
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Accept constructive criticism
Communication skills

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