Jobs in the United States

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Added 1 min ago
AI
Network Engineer
Applied Information Sciences, Inc
Linthicum Heights, MD
- $102,000 to $154,000 USD / year
Must have strong oral and written communication skills
Added 1 min ago
Senior Data Engineer - Microsoft Fabric
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
We are looking for an experienced, talented, and motivated Senior Data Engineer with significant experience in Agile Methodology, ETL, Data Automation, Job Monitoring, Data Infrastructure,…
Added 1 min ago
Concrete Superintendent
Black & Veatch Family of Companies
Cartersville, GA
Monitors discipline construction productivity, progress, and cost, and reports to Construction Manager and Field Project Controls Manager. Takes necessary actions to maintain targets.
Added 2 mins ago
Engineer III
Marriott
NASHVILLE, TN
…electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building…
Added 2 mins ago
Engineer II
Marriott
FORT WORTH, TX
…electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building…
Added 2 mins ago
Engineer I
Marriott
BIRMINGHAM, AL
…electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform…
Added 2 mins ago
Forward Deploy Staff Software Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
…into the way its teams work with enterprise data. As an AI Engineer you will turn proofs of concept into reliable, governed, production services: agents that can call tools, remember…
Added 2 mins ago
Specialist, Engineering Services
US AMR-Jones Lang LaSalle Americas, Inc.
Raleigh, NC · Greensboro, NC
Universal CFC certification required
Added 2 mins ago
Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Andover, MA
The candidate must possess the ability to diagnose and repair equipment with support and coordination of third-party vendors
Added 2 mins ago
Maintenance Technician
US AMR-Jones Lang LaSalle Americas, Inc.
SAN ANTONIO, TX
Must have strong customer service skills working with tenants and clients · Must have basic working knowledge of smart phones, email (Office 365), computers
Added 2 mins ago
Critical Facilities Technician
US AMR-Jones Lang LaSalle Americas, Inc.
Atlanta, GA
…proactive maintenance, troubleshooting, and prompt response to service requests. This role requires hands-on technical expertise to maintain environmental comfort, safety standards, and…
Added 3 mins ago
Full-stack Engineer 4 (Risk Tech)
Capital One
Richmond, VA · McLean, VA · Cambridge, MA
…develops the frameworks and tools for monitoring risks, testing controls, and managing regulatory requirements; and AML and Compliance Tech (ACT), which ensures our products are delivered…
Added 5 mins ago
Senior Systems Administrator
ASRC Federal
KS
ASRC Federal is searching for a Staff HPC Engineer to support ASRC Federal Technology Solution out of Manhattan, KS. ASRC Federal Technology Solution proudly supports the USDA Animal and…
Added 6 mins ago
Controls & Automation Engineer III
Proserv
Houston
The Controls and Automation Engineer is responsible for the design and implementation of electrical/electronic automation systems including software SCADA and PLC/RTU controller software…
Added 6 mins ago
Senior Sales Representative
ZUPT LLC
United States
Houston is known as the Energy Capital of the World and is home to many leading offshore operators and service companies. From here, we support offshore oil and gas projects and offshore…
Added 6 mins ago
AI DevOps Engineer
Robert Half
Jacksonville, FL
We are looking for an AI DevOps Engineer to help build and scale secure, production-ready AI platform capabilities in Jacksonville, Florida. This Long-term Contract position focuses on…
Added 9 mins ago
Senior Power Systems Engineer
PPM TECHNICAL SERVICES, INC
United States Of America, TX
The Senior Systems Engineer position lies within the Balance of Plant Protection and Control Engineering team in Operations of Avangrid Power. Balance of Plants Protection and Control…
Added 11 mins ago
Test Engineer II
Applied Materials
Austin, TX · Austin
…advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us…
Added 12 mins ago
Staff Software Engineer, Support Technology
Anthropic
San Francisco, CA · New York City, NY · Seattle, WA
8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
Added 13 mins ago
Oracle Cloud Infrastructure Monitoring & Observability Engineer, OC2 Gov Cloud
ECS FEDERAL LLC
Remote, United States
ECS is seeking an Oracle Cloud Infrastructure (OCI) Monitoring & Observability Engineer to work remotely.
Added 15 mins ago
Lead AI Engineer
Paramount
Los Angeles, CA
They must have features like retrieval augmented generation, tool or function calling, and agents
Added 16 mins ago
A
Field Service Engineer
Actalent
Brisbane, CA
- $45 to $62.5 USD / hour
Candidates must be comfortable with extended travel assignments.Schedule: Must be available for day, night, weekend, and rotating shifts
Added 17 mins ago
AI Agent Engineer (Controls)
Ford Motor Company
Redford, MI
As an AI Agent Engineer (Controls), you build those agents: how they plan an investigation, which tools and data they use, and how they explain what they found. You will work on site at…
Added 18 mins ago
Automation Engineer - Final Assembly
Ford Motor Company
Dearborn, MI
This position is hybrid with a requirement to be onsite four or more days per week
Added 18 mins ago
Electrified Powertrain Control Systems Engineer
Ford Motor Company
Dearborn, MI
This position is hybrid with a requirement to be onsite four or more days per week

Anthropic

Staff Software Engineer, Support Technology

San Francisco, CA, United States
New York City, NY, United States
Seattle, WA, United States

$405,000 - $485,000 USD

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Job details

Pay: $405,000 - $485,000 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help.

We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners.

Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product.

Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask.

As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person.

This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform.

Key responsibilities

Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work

Minimum qualifications

Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations
Experience building production software, including technical lead roles on multi-team projects
Experience building systems where correctness, access control, and auditability matter
A clear vision for how capable models like Claude can improve customer support, and motivation to build it
Judgment about when to ship a simple fix and when to invest in a platform
Track record of leading without formal authority and getting other teams to own and ship fixes

Preferred qualifications

8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
Experience building and improving customer-facing products with measurable impact
Experience with billing, payments, or subscription systems
Experience shipping LLM-based or agentic systems in production
Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud
Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety
Experience building data pipelines for support or operations analytics
Full-stack experience, including web UIs for internal tools or customer-facing flows
Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations
Experience setting multi-year technical direction for an area and growing other senior engineers

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$405,000 - $485,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links - visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

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Jobs in the United States