Jobs in the United States

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General Manager
Aerotek
Rosemont, IL
- $90,000 to $105,000 USD / year
Job Title: General ManagerJob DescriptionThe General Manager leads airport ground handling operations with full accountability for safety, quality, financial performance, and team…
Added 1 min ago
Manager, Hygiene & Sanitation Excellence
Molson Coors
Milwaukee, WI
In the role of Manager, Hygiene Systems & Sanitation Excellence working in Milwaukee, WI, you will lead the strategy, governance, and continuous improvement of brewery hygiene and process…
Added 1 min ago
Marketing Manager
ITW Building Components Group Inc
United States
…awareness, and creating meaningful customer engagement. As Marketing Manager, you will lead strategic B2B marketing initiatives that support business objectives, increase market share, and…
Added 1 min ago
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Manager, Quality Assurance ISO, HWAD
Day & Zimmermann
Hawthorne, NV
- $83,520 to $125,280 USD / year
The Quality Assurance ISO Manager owns the integrated ISO 9001 quality, ISO 14001 environmental, and ISO 45001 occupational health and safety management-system processes at Hawthorne Army…
Added 1 min ago
Senior Systems Administrator
ASRC Federal
KS
…are committed to a culture of continuous, standards-driven process improvement and assimilation of the industry’s best…
Added 1 min ago
Service Desk Analyst
HSS Enterprises Inc.
Wilmington, DE
ITIL Foundation certification required
Added 2 mins ago
RH
Inventory Manager
Robert Half
Weatherford, TX
- $32.3 to $37.4 USD / hour
We are looking for an Inventory Manager to join our team in Weatherford, Texas on a Contract basis. This role is responsible for keeping inventory operations running smoothly by maintaining…
Added 2 mins ago
Principal Product Management Engineer
Cisco Systems, Inc.
Milpitas, CA · Seattle, WA
As an Engineering Product Manager you will lead the strategy, architecture, and organizational adoption of Cisco's end-to-end evaluation platform:
Added 2 mins ago
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Consulting - Business Consulting - Oil and Gas - Managing Director - Multiple Positions
EY
Houston, TX
- $525,005 USD / year
Must have 10 years of Oil & Gas industry work experience as an operator within a major Oil & Gas Company · Must have 10 years of experience in at least 4 of the following:
Added 3 mins ago
Sr Manager, Process Improvement Engineer
West Pharmaceutical Services
St. Petersburg, FL
The Sr. Manager Process Improvement Engineering leads, coordinates and directs the Engineering/ Production process as well as project portfolio. This role is responsible for meeting…
Added 3 mins ago
Quality Engineer - Fixed Term Contract
West Pharmaceutical Services
Tempe, AZ
…issues, complaints, validations and other projects to the QA Manager and/or other interested parties. Performs all duties associated with compliance-related items for ISO standards and…
Added 3 mins ago
Area Field Engineer (Siteworks)
Bechtel Corporation
Clay, NY
Develop and recommend the construction field engineering organization and staffing plan for approval by the Area Manager (or appropriate level of Project Management) and prepare employee…
Added 3 mins ago
Operations Manager – Aerospace Transparencies
PPG
Huntsville, AL
Are you a passionate and driven Production Operations Manager who is looking to take their career to new heights? Then look no further than this opportunity with PPG's Aerospace business!…
Added 4 mins ago
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Sr. Associate, Offensive Security
Pfizer, Inc.
NY · PA
- $79,400 to $132,400 USD / year
Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business · Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
Added 5 mins ago
Operation Excellence Manager, V
Axiom Space
United States
Process Optimization: Analyze and improve operational workflows to enhance efficiency, quality, and timeliness
Added 5 mins ago
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Program Manager - Oil and Gas
Atwell, LLC
Houston, TX
- $140,000 to $175,000 USD / year
As a Program Manager in the Oil & Gas group, you will be responsible for managing a large client portfolio within the industrial market. This portfolio has deep multi-discipline scopes…
Added 6 mins ago
Associate Program Manager - Education Specialist Schools - K-12 Focus
Ochsner Clinic Foundation
New Orleans Region, LA
Required - 5 years of experience in relevant field such as healthcare operations, finance, industrial engineering, and/or organizational development including 1 year project management /…
Added 6 mins ago
Senior Wireless Network Engineer
Mass General Brigham Incorporated
United States
Reporting to the Manager of Network Engineering, the Senior Network Engineer monitors work requests, provisioning queues, and incident queues through a computerized tracking system. In this…
Added 7 mins ago
Sub-Assembly Planning Manager
Applied Materials
Gloucester, MA · Gloucester
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 7 mins ago
Manager, Supplier Engineer
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 7 mins ago
Technical Program Manager IV – (E4)
Applied Materials
Austin, TX · Austin
Provides engineering and business process expertise to team and other members on various standard programs / issues.
Added 7 mins ago
Manager, Reliability Assessments
Texas Reliability Entity Inc
Austin, TX
Texas Reliability Entity, Inc. (Texas RE) is hiring! We are seeking a Manager, Reliability Assessments to join our team. This position will promote Texas RE and its mission of reducing…
Added 7 mins ago
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Access Control Officer
BWXT
Jonesborough, TN
- $47,000 to $74,000 USD / year
…is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental…
Added 7 mins ago
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Cloud Security Lead
TEKsystems
Rockville, MD
- $85 to $95 USD / hour
…independently drive projects while partnering effectively with engineering and business stakeholders. Ensure that security risks are comprehensively and effectively managed though leading…
Added 7 mins ago
(Primavera P6) - Construction Scheduler Analyst
Cupertino Electric, Inc.
Austin, TX
The Schedule Analyst supports development, analytics and management of Engineering, Procurement & Construction (EPC) schedules for a determined portfolio of work as per existing standards…

Anthropic

Staff Software Engineer, Support Technology

San Francisco, CA, United States
New York City, NY, United States
Seattle, WA, United States

$405,000 - $485,000 USD

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Job details

Pay: $405,000 - $485,000 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help.

We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners.

Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product.

Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask.

As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person.

This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform.

Key responsibilities

Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work

Minimum qualifications

Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations
Experience building production software, including technical lead roles on multi-team projects
Experience building systems where correctness, access control, and auditability matter
A clear vision for how capable models like Claude can improve customer support, and motivation to build it
Judgment about when to ship a simple fix and when to invest in a platform
Track record of leading without formal authority and getting other teams to own and ship fixes

Preferred qualifications

8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
Experience building and improving customer-facing products with measurable impact
Experience with billing, payments, or subscription systems
Experience shipping LLM-based or agentic systems in production
Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud
Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety
Experience building data pipelines for support or operations analytics
Full-stack experience, including web UIs for internal tools or customer-facing flows
Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations
Experience setting multi-year technical direction for an area and growing other senior engineers

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$405,000 - $485,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links - visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

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Jobs in the United States