Jobs in the United States

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Added 2 mins ago
Job Profile AI Native Software Engineering Manager - Reinvention Center
Accenture LLP Company
955 Chesterbrook Blvd, MS
A senior engineer who can build and operate an entire production system. You work across application and product engineering, APIs and services, data, cloud infrastructure, DevSecOps,…
Added 3 mins ago
Principal DevOps Engineer
OneStream
United States
Represent Cloud Engineering in cross-functional and leadership forums, partnering with Product, Security, Compliance, Platform, and QE.
Added 4 mins ago
Engineering Manager
Dispel
Remote, United States
Conduct regular, substantive 1:1s with every direct report. Maintain a clear picture of each engineer's performance, goals, and career trajectory.
Added 6 mins ago
Software Development Engineer II - Change Review , Amazon Software Builder Experience – Change Auto Review Experience (CRUX)
Amazon Web Services, Inc.
Seattle, WA
AI-assisted development is changing how software is created. We are looking for a Software Development Engineer II to build the next generation of change-review tooling for this evolving…
Added 9 mins ago
Customer Success Executive
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 10 mins ago
TT
Senior Infrastructure Engineer
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $300,000 USD / year
- Partner with AI research and product teams to optimize infrastructure for LLM inference, training, and agent workloads.
Added 10 mins ago
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Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Join an early-stage AI company building an automated growth platform for consumer brands. As a founding senior engineer, you will build core product and infrastructure while helping shape…
Added 11 mins ago
Senior Staff Enterprise Integration Architect
Zendesk, Inc.
Remote, United States
Zendesk is seeking an experienced Integration Architect or experienced engineer (Senior Staff Engineer) to lead the architecture and delivery of enterprise integration solutions across our…
Added 12 mins ago
Technical Product Owner - Remote
CentralSquare Technologies
United States
…running, and for the residents who depend on them. This Technical Product Owner is the bridge between product strategy and working software. You turn a Product Manager’s vision into…
Added 15 mins ago
Founding Payments Engineer - Dragonfly Portfolio
Dragonfly
Remote, United States
We’re actively sourcing for a Founding Payments Engineer
Added 15 mins ago
Founding Smart Contract Engineer - Dragonfly Portfolio
Dragonfly
NY
…company looks to on anything blockchain, with a real voice on product and who gets hired…
Added 16 mins ago
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Lead Product Designer, Mobile (Native & Mobile)
Perplexity
San Francisco, CA
- $200,000 to $260,000 USD / year
In 2026, we launched Computer, the defining product for the new era of agentic AI. We've scaled beyond the millions of people using Perplexity every day for research, shopping, investing…
Added 16 mins ago
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Senior Server Engineer II
Strava
San Francisco, CA
- $198,000 to $235,000 USD / year
We follow a flexible hybrid model that translates to more than half of your time on-site in our San Francisco office — typically three days per week
Added 19 mins ago
Staff Software Engineer, Enterprise
Toast
Remote, United States
Toast is looking for a Staff Software engineer to lead our Enterprise Sports & Entertainment team. You will get to work across the entire Toast platform, including our POS, backend, and…
Added 19 mins ago
Environmental Test Engineer
INSPYR Solutions
Long Beach, CA
Environmental Test Engineer - Long Term Project/Contract to Hire - Long Beach, CA.
Added 19 mins ago
Tooling Engineer
INSPYR Solutions
Long Beach, CA
…heritage of Haven Demo: Vast Satellite, a high-power satellite product line; and Vast Lunar Systems, power, communications, and habitats for the…
Added 23 mins ago
Senior Software Engineer, AI Inference Asset Delivery Platform
Apple
Seattle, WA
…Cloud Compute in the cloud. We're looking for a Senior Software Engineer to lead the shift from repository-based asset intake to a service-oriented platform that delivers client assets to…
Added 23 mins ago
Principal Technical Support Engineer
Progress
Remote, United States
We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on…
Added 24 mins ago
Mechanical Engineer IV, Robotics
Applied Materials, Inc
Santa Clara, CA
As a Mechanical Engineer, you’ll leverage your strong foundation in physics, mathematics, and materials science to process and resolve mechanical problems, design and implement custom…
Added 24 mins ago
New Product manufacturing Engineer II
Applied Materials, Inc
Austin, TX
1.With management supervision, develops, implements, and releases new product BOMs for moderately complex assemblies and product structure. Works with senior NPME to implement new product…
Added 26 mins ago
Design Engineer III
Actalent
Mukilteo, WA
Job Title: Design Engineer IIIJob DescriptionThis Design Engineer III role sits within a fast-paced aerospace and defense environment focused on integrated missile and defense systems…
Added 26 mins ago
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Senior Systems Engineer
Actalent
Mukilteo, WA
- $135,000 to $160,000 USD / year
Job Title: Systems EngineerLocation: Mukilteo, WAJob DescriptionThe Systems Engineer provides program-level technical leadership to mature complex aerospace and defense products from…
Added 29 mins ago
Payer Integrations Engineer
Stedi
Remote, United States
We are looking for a Payer Integrations Engineer to join our growing Payer Strategy & Operations team. In this role you will be the primary technical owner of every integration we build…
Added 29 mins ago
Solutions Engineer
Stedi
Remote, United States
As a Solutions Engineer, you will be the technical counterpart to our sales and account management teams, ensuring that they have everything they need to make customers successful with…
Added 30 mins ago
Sr. Technical Product Engineer (Cortex)
Palo Alto Networks, Inc.
Remote, United States
The Technical Product Engineering (TPE) team is seeking a Principal Technical Product Engineer to act as the primary engineering subject matter expert for top accounts across North America…

Anthropic

Staff Software Engineer, Support Technology

San Francisco, CA, United States
New York City, NY, United States
Seattle, WA, United States

$405,000 - $485,000 USD

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Job details

Pay: $405,000 - $485,000 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help.

We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners.

Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product.

Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask.

As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person.

This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform.

Key responsibilities

Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work

Minimum qualifications

Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations
Experience building production software, including technical lead roles on multi-team projects
Experience building systems where correctness, access control, and auditability matter
A clear vision for how capable models like Claude can improve customer support, and motivation to build it
Judgment about when to ship a simple fix and when to invest in a platform
Track record of leading without formal authority and getting other teams to own and ship fixes

Preferred qualifications

8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
Experience building and improving customer-facing products with measurable impact
Experience with billing, payments, or subscription systems
Experience shipping LLM-based or agentic systems in production
Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud
Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety
Experience building data pipelines for support or operations analytics
Full-stack experience, including web UIs for internal tools or customer-facing flows
Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations
Experience setting multi-year technical direction for an area and growing other senior engineers

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$405,000 - $485,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links - visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

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Jobs in the United States