Jobs in the United States

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Central Services Division Policy & Operations Manager (Business Operations Manager 2)
Oregon Department of Environmental Quality
Portland, OR
- $7,537 to $11,657 USD / month
…opportunity available for a Central Services Division Policy & Operations Manager (Business Operations Manager 2). This position is based out of DEQ’s Headquarters in Portland,…
Added 3 mins ago
Network Architect
CF Industries Employee Services LLC
Northbrook, IL
Design and troubleshoot enterprise level operational technologies that interact with the manufacturing control systems for the purpose of maximizing performance, security, and reliability
Added 3 mins ago
FH
Pharmacy Billing Coordinator Technician III
Fred Hutchinson Cancer Center
Seattle, WA
- $35.97 to $53.94 USD / hour
Generate and present reports of tasks to Pharmacy Operations Manager or Director of Pharmacy
Added 6 mins ago
Family Search Software Dev Engineer 5-AWS Cloud Architect (Lehi, UT)
Church
Lehi, UT · UT
Lead the re-architecture of complex network boundaries and firewalls (e.g., ICS firewall → AWS-native constructs) to simplify reasoning, improve security, and reduce operational toil.
Added 6 mins ago
RU
Project Manager -Mergers Acquisitions & Divestures- Healthcare SEctor
Randstad USA
Remote, United States
- $65 to $72 USD / hour
We are seeking a Project Manager - Mergers, Acquisitions, & Divestitures (MAD) who will be responsible for planning, coordinating, and delivering technology integration and separation…
Added 6 mins ago
Prime Contacts Administrator
Bechtel Corporation
Lake Charles, LA
…lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from…
Added 7 mins ago
Global Cybersecurity Senior Manager – Architecture
Boston Consulting Group
Atlanta, GA
As the Global Cybersecurity Senior Manager – Architecture, you will help strengthen BCG’s global cybersecurity environment by leading security architecture and governance for enterprise…
Added 8 mins ago
Workplace Design Data and Systems (Operations) Program Manager
Apple
San Jose, CA
We are seeking a highly experienced, results oriented Data and Systems Program Manager to lead the development and implementation of strong data management and visualizations across the…
Added 9 mins ago
Senior Mobile Android Engineer (Engineer III)
The Elevance Health Companies, Inc.
United States
…end-to-end system development and maintenance on complex technology systems within assigned client group, business unit, or corporate department. This position is responsible for building…
Added 11 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Fairless Hills, PA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 11 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Fairless Hills, PA
We are seeking experienced Engineering Operations Technicians to join our data center operations team, specifically focusing on liquid cooling infrastructure and water distribution systems.…
Added 11 mins ago
Senior Program Manager
CAI Cox Automotive Corp Svcs., LLC
Atlanta, GA · Austin, TX
The Senior Program Manager role manages complex, high-risk technical IT and Operations programs or projects of strategic importance to the organization. This role oversees project…
Added 12 mins ago
Engineering Manager, DevOps
Modernizing Medicine, Inc.
Boca Raton, FL
As a Cloud Engineering Manager for DevOps at Modernizing Medicine, you will lead an engineering team responsible for fielding, refining, and delivering AWS infrastructure requests across…
Added 15 mins ago
P
Manager on Duty - Overnight
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Cripple Creek, CO
- $58,000 to $63,000 USD / year
Overview The Manager on Duty (MOD) serves as the acting operational leader of Golden Nugget Cripple Creek during assigned shifts. The MOD is responsible for ensuring exceptional guest…
Added 16 mins ago
Flight Test Logistician
Castelion Corporation
Torrance, CA · Torance, CA
The Flight Test Logistician will support the flight test logistics manager to plan and execute flight test field operations.
Added 16 mins ago
Dining Shift Manager
University of California, Santa Cruz
CA
Independent responsibilities include operations management and leadership. The Shift Manager is responsible for providing the highest quality of service to customers at all times. The Shift…
Added 16 mins ago
WF
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market
Berkeley, CA
- $22.55 to $36.08 USD / hour
…Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for…
Added 18 mins ago
Associate Director, Omnichannel Content Strategy & Operations
Revolution Medicines
Remote, United States
The Portfolio Omnichannel Strategy & Operations Team is seeking an experienced omnichannel marketing content operations leader to support commercial customer engagement across the…
Added 21 mins ago
SS
Regional Account Manager
Securitas Security Services
Menlo Park, CA
- $100,000 to $105,000 USD / year
As a Regional Account Manager, you will be responsible for leading in a fast-paced, dynamic environment where your decisions directly influence outcomes. With modern technology and a strong…
Added 22 mins ago
SP
Technical SETA – Metalloprotein Biologist
Systems Planning and Analysis
Arlington, VA
- $150,000 USD / year
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we…
Added 27 mins ago
Mailroom Specialist
Anduril Industries
Costa Mesa, CA
…companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating…
Added 28 mins ago
SN
Category POS Manager
SACRAMENTO NATURAL FOODS CO-OP
Sacramento, CA
- $38 to $41 USD / hour
The Category and Point of Sale Manager oversees the Co-op’s category management support systems, POS software, product databases, inventory processing, and related reporting. This position…
Added 31 mins ago
Senior Wealth Operations Specialist
Bryn Mawr Trust Advisors, LLC
Berwyn, PA · Wilmington, DE
5+ years of experience within an RIA, wealth management firm, asset manager, or financial operations environment.
Added 33 mins ago
C
Shop Mechanic
CRH
Farmington, NM
- $22 to $28 USD / hour
…machines, bulldozers, engines, motors, pneumatic tools, conveyor systems, and other equipment by performing the following…
Added 33 mins ago
ES
EverCommerce - Talent Acquisition Operations Manager (US-Remote)
EverCommerce Solutions Inc.
Remote, United States
- $130,000 to $150,000 USD / year
…seeking a detail-oriented and results-driven Talent Acquisition Operations Manager to join our dynamic…

Anthropic PBC

Manager, IT Support

NEW YORK, NY, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About AnthropicAnthropics mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the RoleWe're looking for a Manager, IT Support to lead our Americas support team. IT Support is the front door for every employee technology need at Anthropic: our Claude-backed support assistant, the human ticket queue behind it, walk-ups and desk-side help, hardware swaps, conference room triage, and a dedicated white-glove channel for our executives and board. This is first and foremost a people leadership role. You'll manage a team of IT Support Engineers across San Francisco, New York, and Seattlehiring them, coaching them, and growing them. The role goes beyond running a queue, too. Our support model is being rebuilt this year, and much of what you'd normally inherit doesn't exist yetyou'll help shape the service levels this team is held to, and stand up the Americas leg of a follow-the-sun on-call rotation. You'll also hold a tension we take seriously: our engineers build the automation that keeps requests from ever reaching a person, and they treat the queue as the first priority, always. You'll partner closely with our specialist operations teams, IT Engineering, Security, People Operations, and Workplace to deliver an exceptional employee experience while maintaining the rigorous security posture our mission demands. Responsibilities Lead, coach, and develop a team of IT Support Engineers across San Francisco, New York, and Seattle1:1s, feedback, performance management, and career growth Hire IT Support Engineers, including for our executive and board support function, and raise the bar as the team grows Own in-office coverage and staffing across San Francisco, New York, and Seattle, and lead a team you aren't always in the same room with Own queue health, service level attainment, and routing rules across the Americas Be accountable for how the Americas performs against our support metricsfirst-touch resolution, time to first response, time to resolution, employee satisfactionand drive the changes that move them Run and staff the Americas on-call rotation within the global follow-the-sun model Route escalations into specialist operations teams and IT Engineering, and hold your team to those boundaries Protect engineering time for automation and deflection work without letting the queue slip Collaborate with Workplace, People Ops, and other teams to support office operations and company events Travel regularly to San Francisco and occasionally to Seattle You may be a good fit if you have 7+ years of experience in IT support and operations, with 3+ years managing a support team A track record of managing and developing engineers: hiring, coaching, performance conversations that change behavior, and moving people into their next role Experience leading a frontline IT support team, including ownership of a queue, its service levels, and the people who work it Experience managing across multiple offices, including reports you don't sit with, and a real answer for how you keep them developing Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle, and AV first-response A demonstrated ability to move a support function's metrics A security-first mindset and excellent judgment about when user experience yields to security requirements Comfort with ambiguity and rapidly shifting priorities in a fast-paced environment Strong written communicationyou can write a runbook, a postmortem, and a piece of hard feedback, and have each land Strong candidates may also have Experience building support infrastructure rather than inheriting it: a queue structure, an on-call rotation, an escalation model, or SLAs that didn

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Skills

Manage a team
Coaching
Performance management
Apple macOS
Troubleshooting
Security regulations

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