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Added 1 min ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
St Louis, MO
In this role, you will serve as a key day-to-day client interface, leading the delivery of high-value cost management services across a complex, multi-phase data center development. You…
Added 5 mins ago
Product Demonstrator PT
at Acosta
Tallahassee, FL · Lake Mary, FL · Sanford, FL
As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our…
Added 8 mins ago
JC
Part Time (30 Hours) Associate Banker, Monroe NY Branch, Monroe, NY
JPMorgan Chase
Monroe, NY
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 8 mins ago
Surge Merchandiser - VALLEY STREAM, NY
Anderson Merchandisers
Valley Stream, NY
We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.
Added 8 mins ago
CG
STAFFING&DISPATCH COORDINATOR
Compass Group, North America
NEW HYDE PARK, NY
- $53,200 to $60,000 USD / year
By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service.
Added 8 mins ago
RH
Care Navigator Part Time
RochesterRegional Health
CLIFTON SPRINGS, NY
- Part-time
Added 8 mins ago
BP
Director Veterinary Quality -New York and Pennsylvania
Banfield Pet Hospital
Orchard Park, NY
- $139,128 to $208,692 USD / year
…five principles and our 6 domains (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level to optimize results in improved medical care, a better…
Added 9 mins ago
JC
Part Time (30 Hours) Associate Banker, Canandaigua Branch, Canandaigua, NY
JPMorgan Chase
Canandaigua, NY
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 9 mins ago
SJ
Assistant Counselor - Ithaca, NY (37217)
St John's Community Services
Ithaca, NY
- $21 to $23 USD / hour
…disorders and seeking long-term rehabilitation support. Through client-centered residential care, we work collaboratively with residents to support their reintegration into the community…
Added 9 mins ago
JC
Part Time (30 Hours) Associate Banker, Apple Valley Center Branch, Poughkeepsie, NY
JPMorgan Chase
Poughkeepsie, NY
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 9 mins ago
Data & AI Strategy Manager/Senior Manager - Supply Chain & Engineering
Accenture
New York City, NY
As part of our team, you will guide clients through the end-to-end AI journey - from identifying opportunities and shaping strategies, to enabling execution and measuring impact. Beyond…
Added 9 mins ago
EN
Case Manager - Brooklyn TASC
EAC Network
Brooklyn, NY
- $28 USD / hour
Additionally, all employees are eligible to participate in EAC Network’s 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may…
Added 10 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Albany, NY · New York City, NY
- $132,500 to $338,300 USD / year
…digital identity, cyber defense, application security and managed service solutions to rethink the entire security…
Added 10 mins ago
RA
Senior Construction Manager
Ramboll Americas Engineering Solutions, Inc.
Albany, NY
- $95,000 to $125,000 USD / year
…recommissioning. Several projects typically run at the same time, so you will be onsite daily in the greater Albany area, working directly with the client’s facility and project teams, our…
Added 10 mins ago
Platform Engineer - Remote
SitusAMC
Albany, NY
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 10 mins ago
Senior Consumer Engagement Professional
Humana
Albany, NY
4+ years of related wellness, healthcare, loyalty, or consumer- facing service experience
Added 10 mins ago
Service Account Lead Associate Director - Residential Offering Lead
Accenture
New York City, NY · Albany, NY
As the Service Account Lead Associate Director - Residential Offering Lead, you will be responsible for managing client dedicated teams providing a full scope of Residential Lending and…
Added 10 mins ago
TH
Hep C Care Coordinator
Trillium Health NY
Rochester, NY
- $28.8 USD / hour
Join us and be a part of Trillium - a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. The Hepatitis C Care Coordinator works…
Added 10 mins ago
Senior Associate, Business Modeling Services
KPMG LLP
NEW YORK, NY
At KPMG, you can become an integral part of a dynamic team at one of the worlds top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMGs…
Added 11 mins ago
Catering Sales Dept. (Supervisor)
Compass Group, North America
New York, NY
Ensure smooth transition and communication with location partner teams to execute positive client experience
Added 12 mins ago
Member Development Associate
The Conference Board
New York, NY
The Member Development Associate is a sales position responsible for identifying new leads, sourcing leads to appropriate products and centers, and facilitating discussions with c-suite…
Added 15 mins ago
03811 Assistant Store Manager
SBH
Rochester, NY
…communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary…
Added 15 mins ago
10609 Assistant Store Manager
SBH
West Seneca, NY
…communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary…
Added 16 mins ago
JP
Part Time (30 Hours) Associate Banker Culver & Deerfield, Irvine, CA, Bilingual Mandarin Required
JPMC page
Irvine, CA
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 17 mins ago
AU
Security Officer - Hospital Flex
Allied Universal
Okeechobee, FL
- $17.5 USD / hour
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

Antech Diagnostics

Technical Support Specialist- IHD - Overnight

Loveland, CO, United States

$28.17 USD / hour

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Job details

Pay: $28.17 USD / hour
Experience: Minimum of 2 years’ experience in animal hospital or related setting required.
Posting language: English
Posted: Nov 4, 2026

Original job description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Work Shift: There are three total openings across two shift schedule options:

Option 1: 8-Hour Shift Schedule with the following coverage window– 2 Openings

Monday–Friday: Shifts fall between 6:00 PM and 6:30 AM (8-hour shifts).
Saturday–Sunday: Shifts fall between 2:00 PM and 6:30 AM (8-hour shifts).

Option 2: 10-Hour Shift Schedule – 1 Opening

One position is available on the 10-hour shift schedule, with the following coverage:

Saturday–Sunday: 6:00 AM–4:30 PM MDT (10-hour shifts).
Tuesday–Wednesday: 10-hour shifts scheduled within the 6:00 PM–6:30 AM coverage window.

The Target Pay Range for this position is $28.17 hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview

The Customer Support Technical Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This position’s primary job function is to provide complete and concise support to Antech customers through various media such as over the phone, via email, and through chat support tools as it relates to support of the in-house diagnostics (IHD) portfolio.

Essential Duties and Responsibilities

Resolves customer problems via telephone, chat, and email by troubleshooting and facilitating remote repair of equipment or response to customer inquiries.
Trains and educates customers on the proper use and expectations of equipment and software.
Troubleshoots and resolves software integration issues.
Provides “first class” customer service.
Provides historical information by thoroughly documenting all customer interactions in our CRM software.
Provides on-call / after-hours support on a rotating basis.
Works with other team members to gain and offer insight during the troubleshooting process and to brainstorm about how to resolve current problems and trends.
May participate in training of new hires when needed.
May be requested to participate in wet labs or demos at veterinary conferences or academies.
Maintains technical knowledge by attending educational workshops, continuing education classes, and other trainings.

Education and Experience

Associates degree in Veterinary Technology or related field, or equivalent related experience preferred.
Certification/Licensure/Registration in Veterinary Technology preferred.
Minimum of 2 years’ experience in animal hospital or related setting required.
Additional experience and special interest in veterinary diagnostic equipment (such as in-clinic laboratory and/or radiology) is desirable.

Knowledge, Skills and Abilities

Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used.
Proven ability to work effectively with end users is required.
Ability to effectively shift attention between various tasks, team needs, and business demands.
Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills.
Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely.
Ability and diligent willingness to enter and maintain accurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.
Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus.
Is available to and works both independently and cooperatively with associates. Understands the workload of the team and strives to provide balance between all members of the team.
Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.
Ability to communicate verbally on the telephone and in person.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment with flexibility to occasionally work from home. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers (http://careers.antechdiagnostics.com/us/en/affirmative-action) .

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

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