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RN | Family Medicine Residency
Monument Health Rapid City Hospital, Inc.
Rapid City, SD
…competent clinical practice and the application of the healing and science of professional nursing. You will participate in the prevention or resolution of illness, disability or injury,…
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RN | ICU
Monument Health Rapid City Hospital, Inc.
Rapid City, SD
…competent clinical practice and the application of the healing and science of professional nursing. You will be an active contributor in the prevention or resolution of illness, disability…
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RN | ICU
Monument Health Rapid City Hospital, Inc.
Rapid City, SD
…competent clinical practice and the application of the healing and science of professional nursing. You will be an active contributor in the prevention or resolution of illness, disability…
Added 6 mins ago
Mechanical Technician – Facilities
Intuitive Machines LLC
Glen Burnie, MD
…both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With the first commercial…
Added 7 mins ago
Principal, HR Analytics Quality
BAE Systems
Falls Church, VA
Education: Associate s degree required, preferably in a data or analyticsfocused field such as Computer Science, Accounting, Sociology, Statistics, Data Analytics, or a related discipline.
Added 7 mins ago
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Retail Customer Service Associate
FedEx Office
El Cerrito, CA
- $22.1 to $27.07 USD / hour
Ensures confidentiality of customer data and careful handling of documents, media, and packages
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Applications Architect (Enterprise Modernization & Cloud Migration) - (Active Top Secret/SCI Eligibility)
Akima
Alexandria, VA
Work with a team of business, infrastructure, data and solutions architects to drive the full spectrum of application architecture from as-is discovery through a defensible modernization…
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Assistant Research Professor, Center for Diabetes Technology
University of Virginia
Charlottesville, VA
…world-renowned researcher in the field of diabetes technology and data science. He is actively involved with Center projects and with the direction of all Center faculty. The Center's…
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METROLOGY TECHNICIAN 2
Huntington Ingalls Industries
Newport News, VA
…characteristics of objects based on applied principles of measurement science. Performs measurement surveys using Photogrammetry, Total Stations, Laser Trackers, CMM’s or other electronic…
Added 8 mins ago
Chief Data & Interoperability Architect
Leidos
Reston, VA
Set the technical direction for how healthcare data moves between systems on a federal health program and stay hands-on enough to see your designs run in production. As the Chief Data &…
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Chief Data & Interoperability Architect
Leidos
Reston, VA
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Associate Instructional Systems Designer (ISD) / Learning & Development Specialist
Trinzic
Chantilly, VA
- $82,000 to $102,000 USD / year
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
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Data Analyst Associate - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
Job Family: Data Science and Data Engineering
Added 8 mins ago
Associate Fellow I, Engineer
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Herndon, VA
The Associate Fellow I is a highly technical, hands-on role within the Walmart Global Tech team, responsible for supporting architectural designs and advisory across multiple enterprise…
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Principal Associate, Data Scientist - Customer Protection Debit Transaction Fraud Data Science
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McLean, VA
The Bank Customer Protection Debit & Claims Data Science team builds the machine learning models that help our customers spend safely and get back on track if an issue does occur with their…
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Associate Delivery Consultant – AIML, A2C ProServe Shared Delivery (SDT)
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Hands on experience working on large-scale data science/data analytics projects
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Threat Informed Defense Senior Manager
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Arlington, VA
- $132,500 to $338,300 USD / year
Advanced degree in computer science, cybersecurity, data engineering, or a related discipline.
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Clinical Research Associate
Parexel
Richmond, VA
We are seeking a Clinical Research Associate (CRA) with a minimum of one year monitoring experience to join our team. As a CRA, you will manage clinical sites from identification through…
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Senior Data Manager (DATABRICKS)
Humana
Richmond, VA
The Senior Data Manager acquires, cleans and develops datasets from internal and external sources to support business analysis and reporting. The individual will acquire, validate, store,…
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Registered Nurse - Emergency Department
Veterans Affairs, Veterans Health Administration
Richmond, VA
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(USA) Store Manager - Division 1/Neighborhood Market
WM Stores Arkansas, LLC
AR
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added 8 mins ago
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(USA) Store Manager - Division 1/Neighborhood Market
Walmart Inc.
Bridgeview, IL
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added 8 mins ago
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(USA) Front End Coach, store 608 Midland Texas
Wal-Mart Stores Texas, LL
TX
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and…
Added 8 mins ago
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(USA) Overnight Stocking Coach
Wal-Mart Stores East, LP
MO
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 8 mins ago
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(USA) Food & Consumables Coach
Walmart Inc.
ID
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…

Antech Diagnostics

Customer Support Specialist, IHD

Loveland, CO, United States

$21.11 to $26 USD / hour

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Job details

Pay: $21.11 to $26 USD / hour
Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

Original job description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay Range for this position is $21.11 - $26.00 Hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview

The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.

Essential Duties and Responsibilities

Provides superior customer service and remains solution driven with all customers and/or customer concerns.
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service.
Effectively uses multiple software systems to service accounts. This includesbut is not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite.
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
Investigates customer issues and finds appropriate solutions.
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
Manages appropriate distributor relationships and other partnerships.
Updates data in Salesforce.com and sets up new accounts.
Communicates potential sales opportunities via leads to appropriate teams.
Other duties as assigned.

Education and Experience

High school diploma required.
Associates degree in business or veterinary related field, or equivalent related experience preferred.
Minimum of 2 years’ experience in call center environment is preferred.
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred.

Knowledge, Skills and Abilities

Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
Strong organizational skills and attention to detail.
Demonstrated ability to approach problems and find appropriate solutions.
Ability to work effectively in a team environment.
Ability to adapt and be flexible in a variety of situations.
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers.
Accurate and efficient data entry skills.
Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.
Ability to maintain quality assurance metrics for queueas determined by Customer Support Leadership and the Support Enablement Team.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers (http://careers.antechdiagnostics.com/us/en/affirmative-action) .

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

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