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Added 1 min ago
Business Development Manager
COLLETTE TRAVEL SERVICE INC
Waltham, MA
Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
Added 1 min ago
Senior Analytics Engineer
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
…operational data into well-modeled, business-ready datasets that support marketing, web insights, behavioral analytics, business intelligence, and AI-powered…
Added 1 min ago
Global Safety and Risk Analyst
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
…country and regional research, maintains key travel-risk and risk-management information, and develops concise analytical reporting for internal stakeholders. The analyst also supports…
Added 1 min ago
WC
Elementary Assistant Principal
Waverly Community Schools
Lansing, MI
- $93,338 to $104,986 USD / year
· Works with the building principal and Instructional Leadership Team (ILT) to coordinate and implement the district’s instructional program ensuring that student achievement is the focus.
Added 2 mins ago
Controls Engineer - Iron Mountain Area
The Pivot Group Network
Iron Mountain · Iron Mountain, MI
Program and modify PLC logic for process changes.
Added 2 mins ago
Controls Engineer - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
Program and modify PLC logic for process changes.
Added 2 mins ago
Project Manager - Ann Arbor Area
The Pivot Group Network
Ann Arbor · Ann Arbor, MI
Support continuous improvement projects on the production floor.
Added 2 mins ago
Controls Engineer - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Support continuous improvement projects on the plant floor.
Added 4 mins ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
You’ll interact cross-team Network Managers, cross-team Technical Program Managers, Engineers, and Data Center Technicians and senior management.
Added 4 mins ago
Environmental Health and Safety Specialist
Cleveland Clinic
United States
…safety, and health hazards. Under general supervision, you will support organizational safety initiatives and promote a safe environment through hazard prevention, risk mitigation, and…
Added 4 mins ago
Culinary Resort Executive Chef (FT)
Grand Traverse Resort and Spa
Acme, MI
…service, restaurants, bar/lounge and employee cafe) and the support area of stewarding (dish room). The control of food, supplies and labor expenses to meet or exceed budget is the…
Added 4 mins ago
Seasonal Sales Associate
Cole Haan
St Augustine, FL
Support Enterprise Order Management (EOM)-Omni Channel Processing.
Added 4 mins ago
CR
Business Analysis, Charles River Development, Vice President
Charles River Systems Inc MA
United States
- $120,000 to $202,500 USD / year
At Charles River Development (CRD) we’ve been creating some of the most insightful and complex asset management technologies since 1997. Through our commitment to product quality and…
Added 6 mins ago
Front End Coordinator
Fresh Thyme Market
Worthington, OH
Added 7 mins ago
Automation Engineer - Shelby Township Area
The Pivot Group Network
Shelby Township · Shelby Township, MI
Program and modify PLC, HMI, and robot logic for production changes.
Added 7 mins ago
Project Manager - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Support continuous improvement projects on the production floor.
Added 7 mins ago
Controls Engineer - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Support continuous improvement projects on the plant floor.
Added 7 mins ago
A
Picking And Packing
Aerotek
Charlestown, IN
- $16.36 to $18.81 USD / hour
Support warehouse operations by receiving, sorting, scanning, inventorying, packing, and shipping products in a clean, climate-controlled facility. Use RF scanners, pallet jacks, and…
Added 7 mins ago
A
Continuous Improvement Specialist
Aerotek
Reynolds, IN
- $35 to $40 USD / hour
Implement and support Lean manufacturing practices such as 5S, Standard Work, Visual Management, and Value Stream Mapping
Added 7 mins ago
A
CHARLESTOWN WAREHOUSE POSITIONS NOW AVAILABLE! CHOOSE BETWEEN 1ST OR 2ND SHIFT AND EARN $18-$20/HR. IMMEDIATE START DATES AVAILABLE FOR MOTIVATED CANDIDATES!
Aerotek
Charlestown, IN
- $16.36 to $20 USD / hour
Support warehouse operations by receiving, sorting, scanning, inventorying, packing, and shipping products in a clean, climate-controlled facility. Use RF scanners, pallet jacks, and…
Added 7 mins ago
Licensed Practical Nurse (LPN)
American Senior Communities
Washington, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 7 mins ago
RN Staff Development & Infection Prevention
American Senior Communities
New Castle, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 7 mins ago
AS
Registered Nurse (RN)-PRN
American Senior Communities
MADISON, IN
- $36 USD / hour
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 7 mins ago
Supply Lead - Indirect
nVent
Bangalore, IN
The Supply Lead (Indirect) plays a pivotal role in ensuring cost effective services, contracts and CAPEX support in the indirect category and resolving supplier-related issues…
Added 7 mins ago
Culinary Manager
American Senior Communities
Connersville, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…

Closed listing

Antech Diagnostics

Customer Support Specialist, IHD

Loveland, CO, United States

$21.11 to $26 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.11 to $26 USD / hour
Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay Range for this position is $21.11 - $26.00 Hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview

The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.

Essential Duties and Responsibilities

Provides superior customer service and remains solution driven with all customers and/or customer concerns.
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service.
Effectively uses multiple software systems to service accounts. This includes but is not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite.
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
Investigates customer issues and finds appropriate solutions.
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
Manages appropriate distributor relationships and other partnerships.
Updates data in Salesforce.com and sets up new accounts.
Communicates potential sales opportunities via leads to appropriate teams.
Other duties as assigned.

Education and Experience

High school diploma required.
Associates degree in business or veterinary related field, or equivalent related experience preferred.
Minimum of 2 years’ experience in call center environment is preferred.
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred.

Knowledge, Skills and Abilities

Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
Strong organizational skills and attention to detail.
Demonstrated ability to approach problems and find appropriate solutions.
Ability to work effectively in a team environment.
Ability to adapt and be flexible in a variety of situations.
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers.
Accurate and efficient data entry skills.
Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.
Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status.

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

About employer

More about this job

Skills

Customer service
Relationship building
Communication skills
ERP
Sales
Computer technology
Organizational skills
Attention to detail
Data entry
Microsoft Office
Quality assurance
Leadership
Tolerate sitting for long periods
Communicate by telephone
Presentation skills
Use a computer
Microsoft PowerPoint
Microsoft Teams

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