Outbound Call Center Agent-Remote

Outbound Call Center Agent

Job Type: Full-time – Work from Home

Hours: Varies Monday- Friday, 7A- 7P

Salary: $14.50

Benefits: Available after 60 days for full-time employees

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments