Jobs in the United States

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Financial Solutions Assistant Manager
First Commonwealth Bank
Powell, OH
…Financial Confidence. In partnership with your manager, you will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and…
Added 1 min ago
Support Services Operator
ISS Conversational ATS
CHIPPEWA FLS, WI
…and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $20.00 - $24.00 per…
Added 1 min ago
Sr. Electrical Engineer
Rolls-Royce
United States
Lead the design and development of generator set control systems, wiring harnesses, electrical schematics, electronic engine systems, automatic voltage regulators, transformers, heaters,…
Added 1 min ago
Shop Welding Supervisor
Steele Solutions
Waupaca, WI
…on our operations. If you're looking for an opportunity to lead a team, influence production performance, and grow your career with a company that values innovation and craftsmanship, we'd…
Added 1 min ago
UO
Post-Doctoral Fellow
University of Colorado Denver
Aurora, CO
- $62,232 to $75,564 USD / year
…motivated Post-Doctoral Fellow to join a newly established research program focused on the structural dynamics of molecular machines. This is an exciting opportunity to help shape the…
Added 1 min ago
Business Development Associate -Technology Banking
JPMC page
San Francisco, CA
…interest into introductory meetings, run a high-impact events program, and keep the pipeline data that guides our coverage strategy accurate. The Technology team is part of J.P. Morgan’s…
Added 1 min ago
Relationship Banker - Sarasota Market - Sarasota, FL
JPMC page
Lakewood Ranch, FL · Sarasota, FL
…combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer…
Added 1 min ago
Relationship Banker - Brickell Ave and SE 15th Rd - Miami, FL
JPMC page
Miami, FL
…combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer…
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Branch Manager - Kendall Square - Miami, FL
JPMC page
Miami, FL
…environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for…
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JM
Glass Research Engineer
Johns Manville
Littleton, CO
- $103,400 to $142,200 USD / year
Johns Manville is seeking a results-driven Glass Technology Engineer to lead initiatives that improve glass manufacturing performance, reduce production costs, accelerate innovation, and…
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UO
Director of the University of Colorado Anschutz Cancer Center
University of Colorado Denver
Aurora, CO
- $46,280 USD / year
…align resources, foster collaboration across programs, and lead strategic planning efforts that sustain the Center's scientific leadership and regional…
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UO
Commitments Budget Analyst
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
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UO
Advanced Imaging Section Head Open Rank (Associate-Professor)
University of Colorado Denver
Aurora, CO
- $30 USD / hour
…training in advanced cardiac imaging will function as the section lead overseeing Cardiac Imaging, including echocardiography, CT, MRI, and nuclear cardiology services. This is an academic…
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UO
Temporary Communication Professional/Fitness Marketing Specialist
University of Colorado Denver
Aurora, CO
- $28 to $32 USD / hour
Execute, monitor and analyze paid digital advertising strategy to drive lead generation and brand awareness for the center and various programs and services.
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UO
Data & Innovation Program Manager
University of Colorado Denver
Aurora, CO
- $93,134 to $124,800 USD / year
The Data & Innovation Program Manager coordinates execution across two connected areas: the Pioneering Research and Innovation in Science and Medicine for Women (PRISM) program initiatives…
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Sr Principal Mission Architect
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- $31,533 USD / year
We're seeking a highly experienced Senior Principal Mission Architect to join our team in Littleton, CO. You will lead mission architecture development and support Business Development and…
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Software Engineer
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Colorado Springs, CO
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Contribute to Advancing Live, Virtual, and Constructive training environments for the Army: Lead small, cross-functional teams in the design, development, and implementation of impactful…
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Chair of the Department of Surgery
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
…rigorous academic training with hands-on clinical experience. The program emphasizes innovative surgical techniques, cutting-edge research, and compassionate patient…
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Senior Ecommerce Program Manager
Insight Global
Morristown, NJ
- From $85 USD / hour
Insight Global is seeking a Senior Digital eCommerce Product Owner to lead the strategy, development, and rollout of a new digital product supporting large U.S. healthcare institutions and…
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Senior Accountant (2209)
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Lead the preparation of monthly, quarterly, and annual financial statements in accordance with GAAP.
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Logistics Specialist, Lead
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- $86,800 to $198,000 USD / year
…policy, you will collaborate with a cross-functional team of program managers, systems engineers, data analysts, financial managers, and other logisticians to ensure lifecycle sustainment…
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Post-Doctoral Fellow
University of Colorado Denver
Aurora, CO
- $62,232 to $75,564 USD / year
Ability to lead and troubleshoot research projects
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Certified Nurse Midwife / Instructor / Senior Instructor / Assistant Professor i
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- $40,123 USD / year
The University of Colorado, College of Nursing currently has four academic midwifery faculty practices and a midwifery education program.
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Aircraft Maintenance Technician - FW Float
American Medical Res
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Aircraft Maintenance Technician will perform maintenance services including mechanical inspections, screening, repairs and provide regular statuses to the Lead Technician.
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UO
Pipe Mechanical Trades II - HVAC Technician
University of Colorado Denver
Denver, CO
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…tools you need will be provided. We offer a robust training program for anyone interested in growing their career options. From hands-on work with journey level technicians and online…

AnswerNet

Inbound Call Center Agent

MN, United States
ND, United States
IA, United States
CO, United States
Twin Falls, ID, United States
NM, United States

$16 USD / hour

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Job details

Pay: $16 USD / hour
Experience: At least 1 year of work experience in a call center/customer service environment is required.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Inbound Call Center Agent Hours: Vary Monday – Friday: 12:00 PM – 10:00 PM and Saturday - Sunday: 10:00 AM – 07:00 PM Salary: $16.00 an hour Benefits available after 60 Days for Full-Time Employees

About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:

AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members to support a leading provider of low-cost wireless services operating on the nation’s largest and most reliable network. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor!

Position Overview: The Technical Support Representative (TSR) role is far more than a standard service agent; this individual serves as a guardian of brand experience and the technical integrity of the subscriber network. In the telecommunications environment, where connectivity is a fundamental necessity, this role is strategically positioned to maintain network reliability and cultivate deep subscriber trust. TSRs ensure the subscriber journey remains uninterrupted and secure by handling inquiries and concerns and seeing them through to resolution.

The primary responsibilities include handling inbound and outbound customer calls and providing effective solutions that meet their current and future needs. Additionally, the representative will collaborate with other TSRs and leadership to enhance customer service delivery.

TSRs will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators. Our most effective TSRs are technically savvy, eager to continually learn and improve their skills. A paid training program will equip you with the knowledge necessary to effectively assist customers.

Responsibilities include, but are not limited to:

The primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
Tool proficiency using AI Assist, engaging with real-time troubleshooting guidance to identify solutions while maintaining focus on the subscriber interaction.
Authenticate and validate interactions via CPNI Standards.
Administering One-Time Passcodes (OTPs).
Upholding PCI DSS Standards.
De-escalate situations involving dissatisfied customers, offering assistance and
support.
Guide callers through website navigation and product or service use.
Review customer accounts and provide updates and information on billing, shipping, warranties, and other account-related matters.
Collaborate with other TSRs and leadership to improve customer service.
Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
Document all call activity accurately in systems with complete and thorough notes.
Attend all training sessions.
Requirement to diligently log into the UKG system, Contact Center tools, and websites as required.

TSR Skills/Qualifications:

Must possess excellent written and verbal communication skills.
Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers.
Must have strong interpersonal skills to enable smooth conversation flow with customers, using active listening.
Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free.
Flexibility in role/job function changes and shift to meet customer needs and requests.
Skilled at typing, data capture, and entry using proper grammar and correct spelling.
Must be able to multitask, manage time properly and effectively, and work independently.
Must be able to adapt to different situations and individuals.
Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone.
Must be comfortable handling back-to-back calls in a fast-paced atmosphere.
Be dedicated to working the schedule provided. Absences are not tolerable.
Must be acceptable to have calls monitored and/or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs.
Must be capable of reading from scripts.
Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test.

Technical Requirements:

A Windows PC is required, running Windows 10 or 11 (no MacBooks or Chromebooks or virtual machines)
8 GB of RAM, minimum DDR4 or DDR5
Quad-core processor, minimum
USB wired headset
Wired internet connection with a minimum internet speed of 80/15
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
Dual monitors

Hours of Operations / Schedules:

12:00 PM – 10:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays and Sundays 10:00 AM – 7:00 PM Eastern Prevailing Time
40 hours per week is required. Schedules are subject to change based on the client’s needs.
Paid 15-minute breaks are provided for 4-hour shifts
60-minute unpaid lunches

Language:

English as a primary language

Experience/Job Requirements:

At least 1 year of work experience in a call center/customer service environment is required.
Knowledge of customer service practices and principles.
Passion for delivering great customer service.
Solid problem-solving and troubleshooting skills.
Ability to multitask with attention to detail and accuracy.
High School Diploma or equivalent is required.
Applicants must type a minimum of twenty-five (25) words per minute.
Applicants must have a quiet place to work with no interruptions.
Applicants must successfully pass a 7-year background/criminal check.
Applicants must agree to and sign compliance documents.
Other requirements may vary as determined by management.

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More about this job

Skills

Technical support
Leadership
Customer service
Softphone
Assist customers
Troubleshooting
UKG
Communication skills
Show empathy
Interpersonal skills
Active listening
Multitask
Manage time
Work independently
Problem solving
Attention to detail
Regulatory compliance

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