Call Center Agent Full time on site and remote availability

Job Title: Customer Service & Appointment Scheduler (NO Sales or Cold Calling!) – Remote and in-office positions available

Location: In-office; remote possible

Job Type: Full-time

Salary: $16.00 / hour

Hours: No weekends! Mon - Fri 11 am - 7 pm

Benefits: Available after 60 days for full-time employees

Tired of high-pressure sales quotas and cold calling? We are looking for friendly, reliable Customer Service Agents to join our established, in-office team! In this role, you will make outbound and take inbound calls to schedule required gas inspections with homeowners. Because these are mandatory safety inspections, you are providing a necessary service - there is absolutely NO telemarketing, NO cold calling, and NO selling involved! You won't be doing this alone. You will receive a full 2 weeks of training and join an experienced, supportive team led by a dedicated Supervisor. We partner with a fantastic, long-standing client, and we believe in celebrating our team's hard work with pizza parties, fun prizes, and a positive environment where everyone works together!

What You Will Do:

• Manage inbound and outbound calls to schedule necessary and required gas inspections with homeowners.

• Enjoy a stress-free call environment: NO selling, NO sales targets, and NO cold calls!

• Provide accurate, helpful information regarding the inspection process.

• Keep detailed records of customer interactions and accurately process scheduling in our system.

• Go the extra mile to provide a pleasant, professional experience for every homeowner.

• Collaborate with an experienced team and a dedicated Supervisor who wants to see you succeed.

What We Are Looking For:

• At least 1 year of previous high-volume call center experience (Inbound and Outbound environments).

• Experience working with an automatic dialer.

• A pleasant phone demeanor, active listening skills, and a customer-first mindset.

• Strong verbal, written, and interpersonal communication skills.

• Excellent computer literacy, proficient typing skills, and the ability to multitask.

• Flexibility with scheduling and work hours.

Why Join Us?

• Zero Sales Pressure: Leave the heavy sales quotas behind.

• Great Culture: Join a welcoming team that celebrates your success with pizza and fun prizes!

• Stability: Work on behalf of a great client with a long-standing partnership.

• Support: Comprehensive 2-week training and a dedicated Supervisor to guide you.

If you have a great phone voice, love helping people, and want to work in a fun, supportive in-office environment, apply today!