Newark - Senior Customer Support Advisor

As an essential business, Anomatic produces innovative and sustainable packaging for today’s biggest brands. By leveraging over five decades of manufacturing expertise and employing an extensive technologies portfolio, we design, manufacture, and finish incomparable stock and customized solutions for numerous markets.

Location: Newark, OH

Reports to: Customer Service Manager

Shift: 1st Shift Monday - Friday

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CUSTOMER SUPPORT ADVISOR

Build relationships. Solve problems. Shape the customer experience.

Make an impact every day. As a Customer Support Advisor, you'll be a trusted partner to our customers and a key player in creating a smooth, responsive experience from order entry through delivery. You'll connect customers with sales, planning, production, and supply chain teams to keep priorities moving and solve challenges quickly.

What You’ll Do

Be the Voice of the Customer

• Act as the primary point of contact for assigned customer accounts.
• Build strong partnerships by understanding customer goals, priorities, and business challenges.
• Create positive customer experiences through responsive communication and proactive support.

Drive Customer Success

• Own customer inquiries, concerns, and account-related issues from start to finish.
• Investigate challenges, coordinate solutions, and keep customers informed every step of the way.
• Anticipate customer needs and address potential issues before they become problems.

Manage Orders with Excellence

• Process customer purchase orders accurately and efficiently.
• Confirm order details and manage customer interactions through customer portals.
• Review pricing, quantities, and delivery requirements to ensure accuracy and consistency.

Keep Everyone Connected

• Provide timely updates on order status, production schedules, and deliveries.
• Partner with manufacturing, planning, logistics, procurement, and sales to support successful execution.
• Serve as the bridge between customers and internal operational teams.

Support Supply Chain Coordination

• Coordinate consigned materials from suppliers and customers.
• Monitor inventory levels and help manage overstocks, shortages, and discrepancies.
• Help ensure materials are available to support customer demand.

Manage Samples & Special Requests

• Partner with the Sample Department to coordinate requests, sample shipments, and product boards.
• Track sample activity and support timely follow-up.

Champion Continuous Improvement

• Identify opportunities to improve customer support processes and workflows.
• Bring forward ideas, share feedback, and contribute to a culture of innovation and operational excellence.
• Help elevate the customer experience through smarter, more efficient ways of working.

What We’re Looking For

Required Qualifications

• 3–5 years of experience in customer service, account management, customer success, or a related customer-facing role.
• Strong proficiency with Microsoft Office, ERP systems, CRM platforms, and customer portals.
• Excellent organizational and multitasking skills, with the ability to manage competing priorities.
• A strong problem-solving mindset and close attention to detail.
• Clear, professional verbal and written communication skills.
• Ability to build trust and develop productive relationships with customers and internal partners.

Preferred Qualifications

• Experience with Infor SyteLine ERP.
• Bachelor’s degree or equivalent professional experience.
• Experience in a manufacturing, supply chain, or operations environment.

How You’ll Thrive

Customer-focused

You build relationships and make it easy for customers to do business with us.

Solutions-driven

You stay curious, take ownership, and move challenges toward a resolution.

Adaptable

You remain effective when priorities shift or new information emerges.

Collaborative

You enjoy connecting teams and working across functions.

Improvement-minded

You look for smarter, simpler, and more effective ways to work.

Balanced

You bring urgency, accuracy, and professionalism to every interaction.

Benefits you can expect from Anomatic:

• Competitive Pay
• Career Growth
• 401K with Company Match, to help save for the future
• Paid Time Off to Enjoy Family or Hobbies
• DailyPay, to get your money faster
• Training, to help hone skills
• Many more!

Anomatic takes pride in creating a safe and inclusive environment that encourages, supports, and celebrates the diverse voices of our employees and the communities in which they live. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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