Systems Support Specialist I-III/Engineer I

Posting Details

Position Information

Job Title Systems Support Specialist I-III/Engineer I

Position Number 999833

Department Information Technology

Salary $60,000 - $79,000

Remote No

Job Summary

This position requires on-site work in San Angelo, Texas. Remote or hybrid work is not available.

The Systems Support Specialist/Engineer provides technical support and coordination for technology services within the University’s desktop computing environment. The position coordinates the planning, implementation, and support of technology solutions and projects in collaboration with users and Technology Services staff. Responsibilities include supporting desktop and mobile computing devices, networked applications, smart classrooms, conference room technologies, and access control systems. The position also provides leadership, supervision, and mentoring for technical staff and student employees to ensure the reliable delivery of technology services across the University.

The selected applicant’s job title (Systems Support Specialist I, II, III, or Systems Support Engineer I) and salary will be determined based on their qualifications and experience.

Essential Duties

• Provides technical leadership and direction in the design, development, and integration of the University’s technology environment with other technical and functional areas. Conducts research and analysis of new or enhanced technology services to determine their applicability to the University. Collaborates with cross-functional teams and utilizes project management methodologies to plan and develop technology solutions that meet customer needs and requirements.
• Provides leadership, supervision, and mentoring to student employees supporting the delivery of technology services. Responsibilities include hiring, training, evaluating performance, establishing work priorities and schedules, monitoring work, addressing performance and disciplinary matters, and recommending termination.
• Researches innovative methods and support tools to improve processes and procedures within field services and classroom technology environments. Identifies technology issues and emerging trends to support continuous improvement.
• Develops, implements, and maintains processes and procedures for technology services. Assists with documenting and maintaining technology service information, logs, and related records.
• Provides leadership in budgeting and analyzing technology refresh plans for student computer labs, faculty and staff computing, and classroom technology. Maintains an understanding of the University environment and information workflows among administration, faculty, staff, and students. Attends training, seminars, and meetings as needed. Performs other duties as assigned

Knowledge, Skills and Abilities Knowledge

• Computer hardware, software, and network operating systems, including Windows and macOS.
• Application and file server installation, configuration, and administration.
• Multimedia software, audiovisual technologies, and associated equipment, including projectors, digital cameras, scanners, telephone/voicemail systems, smartphones, and tablets.
• Information security principles, best practices, and procedures.
• Applicable University rules, regulations, policies, and procedures.

Skills

• Leadership, mentoring, and providing guidance to technical staff and student employees.
• Project management, organization, and prioritization of multiple concurrent projects.
• Interpersonal relations, customer service, and effective verbal and written communication.
• Technical writing, documentation, and communicating technical information in user-friendly language.

Abilities

• Support, maintain, and assist in administering a large networked desktop and application environment.
• Research, evaluate, and implement new and emerging technologies.
• Analyze technical issues and develop effective solutions.
• Work independently and collaboratively as part of a team.
• Work effectively in a fast-paced, high-availability environment and adapt to changing priorities and procedures.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), or a related field. Additional relevant experience supporting a networked desktop or application environment may substitute for the bachelor’s degree on a year-for-year basis.
• Minimum of three years of experience administering and maintaining a networked desktop support environment.

Preferred Qualifications

• Technical certifications related to systems and technologies utilized by Angelo State University.

Physical Requirements

EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.edu.

Posting Detail Information

Posting Number S1197P

Open Date 11/16/2026

Close Date

Desired Start Date 01/04/2027

Review Start Date

Open Until Filled Yes

Special Instructions to Applicants

Required Number of References