Collision Customer Service Representative

We are a established independent Toyota and Lexus focused collision repair facility in the Chicagoland area.

The role of a CSR is to be a single point of contact to customers who's vehicles have ben scheduled to be processed through the collision center.

The Ideal Candidate Should be ·

Able to build relationships with Customers and staff

Communicative, welcoming and friendly

Committed to growing and learning

Confident, professional demeanor and dress appropriately

Valid Driver's license and good driving history.

Qualifications

Responsibilities include:

• Greet customers initially.
• Obtain authorization and explain the repair plan process
• Facilitate the rental car process.
• Inspect vehicle with the customer, identify claim-related and unrelated damages.
• Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate.
• Update customer with status, when appropriate
• Contact customer when repairs are complete and set up pickup time/date.
• Collect payments, explain Customer survey's.
• Keep work station tidy and professional.

Multi-Lingual is a plus.

This is a full time position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Polish (Preferred)

Work Location: In person