Event Security

POSITION SUMMARY

Andy Frain Services is seeking dependable, professional, and customer-focused Event Security Officers to help maintain safe, secure, and welcoming environments at sports, entertainment, and live events throughout Metro Detroit. Officers support access control, guest screening, crowd management, incident reporting, and event security operations. Employees are part of a regional multi-venue roster and may be assigned to different venues based on event schedules, staffing needs, and availability.

ASSIGNED VENUES

• Little Caesars Arena - 2645 Woodward Avenue, Detroit, MI 48201
• Comerica Park - 2100 Woodward Avenue, Detroit, MI 48201
• Fox Theatre - 2211 Woodward Avenue, Detroit, MI 48201
• Pine Knob Music Theatre - 33 Bob Seger Drive, Clarkston, MI 48348
• Meadow Brook Amphitheatre - 3554 Walton Boulevard, Rochester Hills, MI 48309
• Michigan Lottery Amphitheatre at Freedom Hill - 14900 Metro Parkway, Sterling Heights, MI 48312

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a visible, professional security presence at assigned venues and events.
• Monitor entrances, exits, restricted areas, and designated security posts.
• Conduct access control and verify tickets, credentials, and other authorizations as directed.
• Perform guest screening and inspections in accordance with venue policies, training, and applicable law.
• Observe crowd activity and support safe, orderly guest movement.
• Identify and promptly report suspicious activity, unsafe conditions, and policy violations.
• Respond appropriately to disturbances, emergencies, and incidents within assigned responsibilities and training.
• Assist with emergency response, evacuation, and crowd management procedures as directed.
• Communicate with supervisors, team members, venue personnel, and emergency responders.
• Provide courteous guest assistance while consistently following security procedures.
• Complete incident reports and other required documentation accurately.
• Follow company policies, post orders, venue procedures, and supervisor instructions.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic security, access control, and crowd management principles.
• Conflict resolution, de-escalation, and effective verbal communication.
• Ability to recognize and report potential safety and security risks.
• Ability to learn venue-specific procedures and emergency protocols.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Ability to stand and walk for extended periods during event shifts.
• Ability to work in crowded, noisy, fast-paced settings, indoors and outdoors in varying weather conditions.
• Ability to navigate stairs, ramps, concourses, and other assigned venue areas.
• Ability to communicate effectively in high-noise environments.
• Ability to perform essential job functions with or without reasonable accommodation.

SCHEDULING AND WORK ASSIGNMENTS

This is an event-based position supporting multiple venues throughout the Detroit metropolitan area. Work schedules and assignments vary based on event calendars, staffing needs, employee availability, qualifications, and operational requirements. Evening, weekend, and holiday shifts may be required. Hours are not guaranteed.

EQUAL EMPLOYMENT OPPORTUNITY

Andy Frain Services is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable law. Reasonable accommodations are available in accordance with applicable law.

This description provides a general overview of the position and is not an exhaustive list of duties, qualifications, or working conditions. Assignments may change based on operational needs.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous security, event operations, customer service, military, or law enforcement experience preferred but not required.
• Strong communication, observation, situational awareness, and sound judgment.
• Ability to remain calm, professional, and respectful during stressful situations.
• Ability to work independently and collaboratively and follow established procedures.
• Ability to meet applicable background screening and employment requirements.
• Reliable transportation to assigned venues and availability for nights, weekends, and holidays.