Customer Service Representative

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

CUSTOMER SERVICE REPRESENTATIVE – PAPER MACHINE SERVICE

Are you ready to enjoy perks such as twenty-seven (27) PAID days off per year, annual bonus potential, service awards, tuition reimbursement, continued advancement opportunities, health benefits to include 401k (with match), medical, dental, vision, life insurances, and much more?

ANDRITZ is seeking a Customer Service Representative to join our Paper Machine Service team in Springfield, Massachusetts. This position supports both internal and external customers throughout the sales and order fulfillment process, from preparing quotations and processing orders to coordinating deliveries and resolving customer inquiries. The successful candidate will work closely with Product Managers, Sales Area Managers, production, logistics, and finance teams to ensure accurate order processing and exceptional customer service.

Responsibilities

• Provide customer service support to internal and external customers, Sales Area Managers, Product Managers, and regional sales teams.
• Respond to customer inquiries regarding products, services, orders, and delivery information.
• Prepare quotations and process customer orders as requested by Product Managers, Sales Area Managers, and customers.
• Enter and maintain customer orders, ensuring accuracy and proper processing.
• Maintain customer pricing based on guidance from Product Managers.
• Coordinate delivery schedules and purchase order requirements with the Logistics Department.
• Communicate shipment dates, delivery updates, and schedule changes to customers and sales teams.
• Address and resolve customer questions, concerns, and order-related issues.
• Collaborate with engineering, production, sales, and finance teams to support customer requirements.
• Perform other duties as assigned by supervisors or management.

Qualifications

• Bachelor's degree preferred; equivalent relevant experience will be considered.
• Previous experience in customer service, order processing, sales support, or a related field.
• Manufacturing or industrial experience preferred.
• Strong customer service skills and ability to establish and maintain professional relationships.
• Excellent written and verbal communication skills.
• Strong organizational, planning, and problem-solving abilities.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Experience with ERP systems preferred; SAP experience is a plus.
• Ability to research, review, and interpret technical documents and engineering drawings, or willingness to learn.
• Self-motivated professionals capable of working independently with minimal supervision.
• Ability to manage a high volume of email communications and customer requests.

Why Join ANDRITZ?

At ANDRITZ, you will play an important role in supporting our customers and ensuring efficient order processing and service delivery. You'll work alongside experienced sales, engineering, operations, and customer service professionals while developing valuable industry knowledge and contributing to a collaborative, customer-focused team.

Apply Today

If you are a detail-oriented professional with strong customer service skills, excellent organizational abilities, and a passion for supporting customers and building professional relationships, we encourage you to apply for the Customer Service Representative – Paper Machine Service position.

ANDRITZ is an AA/EEO/Veterans/ADA friendly employer.

Legal authorization to work in the United States is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.