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Successful applicants must reside in a state where Red Hat is registered to do business and hold an Active Top Secret Clearance
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VP - Real Estate Corporate Banking - Credit Delivery
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Atlanta, GA
3. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
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TB
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Outside Sales Representative (Bilingual Spanish )
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Anchor Fabrication

IT Help Desk

La Vergne, TN, United States

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

IT Help Desk Technician

Location: La Vergne, TN

Travel: Up to 25% (Tennessee, Mississippi, and Texas)

Job Type: Full-Time, Permanent

Join Our Team

Anchor Fabrication is seeking a customer-focused and technically skilled IT Help Desk Technician to support our growing manufacturing operations. This role serves as the first point of contact for end-user technical support and is responsible for troubleshooting hardware, software, network, and technology issues across multiple facilities.

The ideal candidate enjoys solving problems, providing excellent customer service, and working in a fast-paced manufacturing environment. This position offers the opportunity to work independently while collaborating closely with a professional IT team that supports critical business operations.

Key Responsibilities

Serve as the primary contact for IT support requests through the ticketing system, phone, email, and in-person support.
Troubleshoot and resolve hardware, software, printer, and connectivity issues for end users.
Install, image, configure, and deploy desktop and laptop computers.
Provide support for Windows operating systems, Microsoft 365 applications, VoIP phones, and peripheral devices.
Assist users with Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 services.
Support shop floor technology including barcode scanners, tablets, handheld devices, and thermal label printers.
Diagnose and resolve basic wired and wireless network connectivity issues.
Escalate advanced networking, server, security, and infrastructure issues to senior IT staff as needed.
Set up equipment and user accounts for new hires.
Maintain and update IT assets, software licenses, hardware inventory, and related documentation.
Coordinate with vendors regarding hardware repairs, warranty claims, software support, and equipment replacement.
Troubleshoot and maintain printers, copiers, and label printers, including managing consumable inventories.
Assist with installation and troubleshooting of security cameras and access control systems.
Document solutions and contribute to internal knowledge base articles.
Follow company IT security policies and report potential security concerns promptly.
Participate in IT projects and system improvements as assigned.
Provide occasional after-hours and on-call support.

Required Qualifications

Strong knowledge of Microsoft Windows operating systems.
Experience troubleshooting PC hardware and software issues.
Working knowledge of Microsoft Office and Microsoft 365 applications.
Experience supporting printers, copiers, and related peripherals.
Understanding of wired and wireless network connectivity troubleshooting.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Ability to work independently and collaboratively within a team environment.
High attention to detail and organizational skills.
Ability to support remote locations using remote access tools.
Ability to work safely in a manufacturing environment while wearing required PPE.
Ability to climb ladders, operate a scissor lift, and lift equipment weighing up to 40 pounds.
Ability to travel periodically to company facilities in Tennessee, Mississippi, and Texas.
2-3 years of IT support or help desk experience preferred.

Preferred Qualifications

CompTIA A+ and/or Network+ certification.
Experience with network cabling installation and troubleshooting.
Knowledge of CAD software applications including AutoCAD, Inventor, or SolidWorks.
Experience supporting manufacturing technologies and industrial hardware.

Why Join Anchor Fabrication?

Stable, full-time career opportunity
Supportive team environment
Exposure to a wide range of technologies and systems
Opportunities for professional development and growth
Competitive compensation and benefits package

Apply Today

If you are a motivated IT professional who enjoys helping others and solving technical challenges, we encourage you to apply and become part of the Anchor Fabrication team.

Anchor Fabrication is an Equal Opportunity Employer and values diversity in the workplace.

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More about this job

Skills

Technical support
Troubleshooting
Customer service
Troubleshoot
Microsoft Windows
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Barcode
Documentation
Control systems
Microsoft Office
Communication skills
Problem solving
Work independently
Attention to detail
Organizational skills
A+
Network+
CAD software
Autodesk AutoCAD
Dassault Systemes SolidWorks

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Work requirements

Jobs in the United States