Technology Services Technician I

The Position

• 100% employer contribution towards employee and family premiums
• Award-winning schools
• Community with World-famous attractions

BASIC FUNCTION

Under the direction of a school site principal or the Director of Information Systems, maintain school site computers, associated peripherals, and other technology equipment; provide technical support to school site administration, staff, and students; and be a liaison between school site personnel and district-level technology support staff; performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

The Technology Service Technician is responsible to site and District administrators for maintaining computers, peripherals and other technology equipment and software. The Technology Service Technician level is determined by the technology labor allotment in accordance with the formula set forth below. The Technology Service Technician I level is primarily responsible for computer troubleshooting, whereas the Technology Service Technician II performs complex duties, spends more time in developing standard software imaging, facilitating conformance to process standards, prioritizing work orders, and providing basic technology training.Employment Standards

MINIMUM QUALIFICATIONS

Any combination of education, training and/or experience, which demonstrates that the applicant is likely to possess the required skills, knowledge's and abilities, may be considered.

EDUCATION:

• Required: Graduation from high school, supplemented by specialized training in basic computer programming or a related field.
• Preferred: Computer-related Associate of Arts degree.

EXPERIENCE:

• Required: Two years of responsible work experience in the operation and management of technology systems and equipment.

LICENSES AND OTHER REQUIREMENTS:

• License/Insurance Certification:
• Access to reliable transportation for job-related travel.
• Industry Certification:
• A+/Network +/IC3/MCP certification is desirable.

KNOWLEDGE, SKILLS, AND ABILITIES

• KNOWLEDGE OF (Typically learned through formal training or education):
• Methods, tools, and equipment used in the installation and diagnoses of technology equipment.
• Apple, PC compatible computer hardware and peripherals such as disk storage devices, monitors, keyboards, CD-ROM, DVD, tape back-up systems and printers.
• Windows Compatible Operating Systems and application software packages.
• Interpersonal skills sufficient to work with students, teachers, and other district personnel.
• Basic industry-standard networking problems.
• Current computer network technology.
• Proper use of diagnostic software programs sufficient to facilitate confirmation of correct system operations and/or software-level repair of computer system operations.
• Safe working methods and procedures.
• Basic record keeping techniques sufficient to keep records of service and inventory control.
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• SKILL TO (Typically attained through formal training or practice):
• Multi-task while maintaining patience and flexibility.
• Communicate clearly and concisely both orally and in written format, sufficient to understand direction and communicate relevant technical information to others.
• Determine cause of technology equipment failure and take appropriate course of action to facilitate service and/or repair.
• Read, interpret, and apply information and directions found in operation and user's manuals for technology equipment
• Operate and maintain server(s) in a timely and efficient manner.
• Explain technical problems in a manner understandable by other district personnel.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• ABILITY TO (Typically a personal quality attained without formal training, education, or practice):
• Adapt to changing priorities, technologies, and learn functionality of new equipment and systems.
• Work independently and/or under indirect supervision.
• Establish and maintain cooperative and effective working relationships with district staff, students, and others contacted in the carrying out of all job functions.
• Learn and acquire new skills to keep up with advances in the use application of emerging technological advancements.
• Organize time and complete all assigned work efficiently and within scheduled time lines.
• Understand and carry out both oral and written instructions.
• Stand, sit, and walk for extended periods of time.

WORKING CONDITIONS:

• ENVIRONMENT:
• Work both inside and outside, 40 hours per week, alone, without guidance from supervisor,
• Use ladders
• Potential electrical hazards
• In direct contact with public, students, and other District staff,
• May be subjected to exposure to minor contagious illnesses, dust, poor ventilation, dry atmospheric conditions, changes in temperature or work in heat over 90°,
• High volume of work and tight deadlines with continuous interruptions and changing priorities.
• PHYSICAL DEMANDS:
• Stand, sit, walk, push, pull/hand over hand,
• Lift and carry up to 50 lbs with assistance,
• Stoop/bend, kneel, climb stairs and crawl repeatedly,
• Use fingers, wrists or hands repetitively while applying pressure or in a twisting motion,
• Use both hands and legs simultaneously, reach overhead, have rapid mental/muscular coordination,
• Speak clearly, hear normal voice conversation,
• Drive a vehicle,
• Use a computer and telephone,
• See small details,
• Have color vision and distinguish shades.

Examples of Duties Note: The statements herein are intended to describe the general nature and level of work being performed by employees in this classification, and are not to be interpreted as an exhaustive list of responsibilities and qualifications required of personnel so classified. Reasonable accommodations will be made so that qualified employees can perform the essential duties of the job.

GENERAL ESSENTIAL DUTIES

• Installs, maintains, sets up and operates a diverse range of technology equipment including, but not limited to:
• computer systems and peripherals
• video technology systems
• audio-visual equipment
• Maintains server(s);
• Adds and modifies user settings for access to school servers;
• Ensures backup devices are configured and operate properly;
• Performs proper backup procedures as required;
• Loads computer software on servers and computers;
• Sets up and configures new and existing instructional and administration for Windows computers;
• Performs software updates as required;
• Oversees maintenance, security, surplus, and proper usage of technology equipment;
• Troubleshoots and maintains common technology equipment problems, including the replacement of damaged, non-working or missing parts;
• Troubleshoots and resolves basic network problems;
• Serves as an on-site resource person for school-site users of technology equipment;
• Assists staff and students in the use, operation, and troubleshooting of operating systems and application software packages;
• Responds to hardware and software service requests determines appropriate course of action and communicates with appropriate district-level technology support staff and/or vendors to facilitate service and/or repair;
• Confers with staff, users, and management to establish requirements for new systems or modifications;
• Communicates school site technology networking concerns and problems to appropriate district-level technology support staff.
• Keeps and maintains an accurate inventory of school-site technology equipment, including the tagging of technology assets
• Keeps and maintain an accurate log of all equipment replacements;
• Maintains records on all technology service requests;
• Schedules and coordinates the use of technology equipment on the school campus;
• Attends scheduled meetings with district-level technology support staff;
• Assist on-site personnel in the development and implementation of training programs in the operation and care of technology equipment for the school-site staff.

Recruitment Information RECRUITMENT TYPE: OPEN - Anyone may apply CERTIFICATION TYPE: OPEN - Candidates who pass all testing stages will be placed on one eligibility list in rank order based on total score.

APPLICATION PROCESS

All applications must be submitted online. Applications and requests for testing will not be accepted after the recruitment closing date and time. Applicants may be rejected on the basis of an incomplete application or failure to meet minimum qualifications. The application is part of the selection process and is part of an overall assessment of acceptability for employment. All information provided is subject to independent verification of its accuracy. It is the responsibility of the applicant to provide correct contact information by which to be notified. Note: You will eventually be disqualified in the recruitment process if you fail to disclose relevant information regarding your conviction history. It is the disclosure of the conviction that is most important in many cases.

SCREENING PROCESS

The screening process for this position, which may be subject to modification, will include some form of a(n): application screening, initial qualifications screening, documentation/certification screening, and supplemental application screening. The stated qualifications for the position represent only the minimum requirements and do not guarantee qualification for examination or placement on an eligibility list.

EXAMINATION PROCESS

The examination may consist of any combination of a(n): training and experience (T&E) evaluation, written knowledge test, hands on/performance test, structured panel interview, situational judgement interview, or other type of exam of fitness for duty. All parts of the examination process are job related. A passing score must be attained on each portion of the exam to advance to the next stage and ultimate placement on an eligibility list.

DISABILITY ACCOMMODATION

Requests for reasonable accommodations for the testing process must be made no less than two (2) days prior to the examination. Requests must be signed by your medical doctor, school psychologist, or learning consultant as appropriate and must be on provider letterhead and contain an actual signature.

EXAM PROTESTS

Protest of any part of the exam process must be in writing and submitted to the Personnel Director no later than five (5) working days from the date you participated in the exam. Any protest must include rationale to support the protest and shall include supporting documentation or references. Protests must be based on illegal discrimination, abuse of discretion, or procedure/process error. Protests should NOT be based on receiving unexpected results. We cannot be responsible for lost mail, misdirected mail, or failure of mail to be delivered after it has been entrusted to the U.S. Postal Service.

ESTABLISHMENT OF ELIGIBILITY

Candidates who are successful in all screening and testing stages will be placed on an eligibility list. Typically, an eligibility list for a classification expires after six (6) months. Candidates on the expired eligibility list are no longer considered for positions within the class. Eligibility lists may be extended beyond one year or expire sooner than one year. Eligibility lists may be merged, in which case candidate ranks may change.

SELECTION PROCESS

Candidates on the eligibility list will be called in rank order to participate in final selection interviews with the hiring manager until three ranks of candidates have accepted the invitation to interview. Ranks may include ties so more than three candidates may be called to interview for one vacancy. Please note that candidates will be removed from the eligibility list for declining the invitation to interview more than three (3) times.

OFFERS OF EMPLOYMENT

Official offers of employment are ONLY made by the Anaheim Union High School District Human Resources, Classified Office. Offers are subject to satisfactory completion of ALL the pre-employment processing including: successful completion of a physical examination, tuberculosis examination, fingerprint clearance by the California Department of Justice, and proof of eligibility to work in the United States.

ADVANCED STEP PLACEMENT

All new regular classified employees shall be paid in accordance with the salary range established for the class to which assigned. Initial placement will normally be the first step of the salary range. However, a new employee may be provided with advanced step placement upon recommendation of the hiring manager and approval by Human Resources based upon: A) Additional qualifying experience beyond that required for entry into the class. B) Additional education at the college level when related to the position, beyond the established educational requirements for entry into the class. C) Difficulty experienced in the recruitment of candidates to meet the vacancy needs in the class.

BENEFITS

Benefits earned by all permanent classified employees:

-Leaves: Sick leave, holidays, bereavement and emergency leaves. -Retirement: Classified employees are members of the Public Employees Retirement System (PERS). Employee contribution is 7% of gross earnings. Benefits earned by all permanent classified employees working 20 hours or more per week: -Insurance: The District provides medical, dental, vision care, behavioral health and life insurance for the employees and their dependents.

EQUAL EMPLOYMENT OPPORTUNITY DISTRICT

The Anaheim Union High School District prohibits discrimination intimidation harassment (including sexual harassment) or bullying based on a person's actual or perceived ancestry, color, disability, gender, gender identity, gender expression, immigration status, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics in its programs or activities and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:

GRIEVANCE PROCEDURES

Complaints alleging noncompliance with the District’s policy of nondiscrimination should be directed to:

504 Coordinator: Adela Cruz, Contact for Disability Discrimination Concerns

• Location: 501 N. Crescent Way, Anaheim, CA 92801
• Email: cruz_ad@auhsd.us

Title IX Coordinator (Employees): Amie Maya, Director, Human Resources

• Location: 501 N. Crescent Way, Anaheim, CA 92801
• Email: Maya_a@auhsd.us

Title II Coordinator: Melanie Thomasson, Contact for Ensuring Equal Opportunity

• Location: 501 N. Crescent Way, Anaheim, CA 92801
• Email: thomasson_me@auhsd.us

The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions of this bulletin may be modified or revoked, and the job description may be changed at any time without notice.

FOR FURTHER JOB INFORMATION ABOUT THE ANAHEIM UNION HIGH SCHOOL DISTRICT, PLEASE GO ONLINE TO WWW.AUHSD.USBenefits Anaheim Union High School District offers an extensive benefits package for permanent classified employees. This includes 9-12 vacation days in accordance with employment term, 14 holidays, medical, dental, and vision insurance.