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Senior Manager, Organizational Change Management (OCM) and Customer Experience
Alcon Research, LLC. Company
Fort Worth, TX
Front-line support SLA performance for OCM-related needs (e.g., first-contact resolution, mean time to resolve) meets or exceeds targets set jointly with the Business Systems Analysis lead
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Coordinator, Academic Success and Bar Preparation LW7821
Stetson University
Gulfport, FL
Position Summary: Provide administrative and data-driven support to Academic Success and Bar Preparation Services.
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Specimen Processor (Overnight Shift)
Antech Diagnostics
Orlando, FL
- $17.5 USD / hour
Proficiency in the English language which allows for participation in team meetings, accurate entry of data into company systems and understanding of written directions
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Lab Generalist I (Overnight Shift)
Antech Diagnostics
Atlanta, GA
- $18.8 USD / hour
Proficiency in the English language which allows for participation in team meetings, accurate entry of data into company systems and understanding of written directions.
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Stat Lab - Lab Generalist I (Day Shift)
Antech Diagnostics
Grand Rapids, MI
- $20 USD / hour
Proficiency in the English language which allows for participation in team meetings, accurate entry of data into company systems and understanding of written directions.
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Territory Manager, Diabetes (Indianapolis N, IN)
USA-MiniMed Distribution Corp. 1018
Virtual, IN · Indianapolis, IN
MiniMed is seeking an experienced Territory Manager to drive business growth and support for Diabetes products and services. This role focuses on promoting, selling, and supporting our…
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ECM and JI Lead Care Manager (LVN)
Bayview Hunters Point Foundation for Community Imp
San Francisco, CA
- $40 to $45 USD / hour
…supports; and coordination of and referral to community and social support…
Added just now
DI
Assistant Office Operation Manager
Dabri, Inc
San Francisco, CA
- $50,000 to $80,000 USD / year
Learn and support construction and project management systems as needed.
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BC
Calibration Technician IV
Bausch+Lomb Companies Inc.
US-NY-Rochester, CA
- $24.5 to $33 USD / hour
Use system logic for the troubleshooting of integrated systems.
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AH
Strategic Finance
Assort Health
San Francisco, CA
- $165,000 to $210,000 USD / year
- Finance Systems: Lead the evaluation and rollout of finance planning and reporting tools, from requirements through implementation and adoption, and evaluate how AI can make planning,…
Added 1 min ago
CONSTRUCTION ASSISTANT / PROJECT ADMINISTRATO
Wichita Tribal Enterprises
Edmond, OK
…organized Construction Assistant / Project Administrator to support Project Managers, field personnel, and company administrators across multiple construction projects and…
Added 1 min ago
LA
Restaurant Server (Part-Time)
LH Arlington Operating Company, LLC
TX
- Part-time
…District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel &…
Added 1 min ago
Consultant, Environmental Permitting FERC Specialist
Environmental Resources Management Southwest, Inc.
Houston, TX · Salt Lake City, UT · Livingston, MT · Philadelphia, PA · Charlotte, NC · Overland Park, KS · Raleigh, NC · Indianapolis, IN · Tampa, FL · Novi, MI · Austin, TX · Mobile, AL · Portland, OR · Baton Rouge, LA · Holland, MI · St Louis, MO · Anchorage, AK · Nashville, TN · New Orleans, LA · Dallas, TX
…developments. You'll collaborate with talented multidisciplinary teams, support clients through regulatory and permitting challenges, and contribute to projects that help meet evolving…
Added 1 min ago
CS
Facilities Administration Section Chief
CA State Lottery
CA
- $7,872 to $9,781 USD / month
Added 1 min ago
DO
Business/Systems Analyst
Department of Justice
CA
- $6,513 to $10,537 USD / month
…matter expert in the business rules and functionality of the systems built and will provide on-going support and maintenance of project documentations. The incumbent will facilitate Joint…
Added 1 min ago
SW
Deputy Director
State Water Resources Control Board
CA
- $10,349 to $12,526 USD / month
…management, surfacea water monitoring and data quality management systems for the State Water Board, nine Regional Water Boards, and Division of Drinking Water District Offices located…
Added 1 min ago
Employee Relations Manager
Mosaic Management
Salem, OR
We are looking for an experienced Employee Relations Manager to help support employees and leaders across the organization while ensuring workplace concerns are handled fairly,…
Added 1 min ago
Account Manager
Fulcrum
Remote, United States
…We're not interested in simply adding AI features to existing systems. We're rethinking how work gets done, building products that can take on increasingly complex work themselves and give…
Added 1 min ago
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Senior SIEM Data Engineer
SSB&T
Quincy, MA
- $120,000 to $202,500 USD / year
…design, onboarding, transformation, validation, and operational support of cybersecurity telemetry and enterprise log data used for security monitoring, analytics, reporting, incident…
Added 1 min ago
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Linux Systems Engineer (Patching & Vulnerability Management) , AVP
SSB&T
NY
- $110,000 to $177,500 USD / year
Linux Systems Engineer (Patching & Vulnerability Management)
Added 1 min ago
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AI Systems Design Architect, Vice President
SSB&T
Quincy, MA
- $120,000 to $217,500 USD / year
We are seeking an experienced AI Systems Design Architect (VP) to lead enterprise AI system architecture strategy across the full Generative AI platform stack. This role requires deep…
Added 1 min ago
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AI Systems Design Architect - Assistant Vice President
SSB&T
Quincy, MA
- $90,000 to $157,500 USD / year
Partner with business stakeholders, product managers, engineers, data scientists, platform teams, and security teams to deliver enterprise-ready AI systems.
Added 1 min ago
Further Product Tech, DSI, Fort Smith, Days
( ) Simmons Foods
Fort Smith, AR
Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN);…
Added 1 min ago
Further Product Tech, DSI, Fort Smith, Nights
( ) Simmons Foods
Fort Smith, AR
Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN);…
Added 1 min ago
Service Advisor – Automotive Dealership
WILLIAMS OIL COMPANY INC
Binghamton, NY
Support Dealership operations and complete additional tasks as assigned

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

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Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

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