Jobs in the United States

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Added 1 min ago
G
Senior Project Manager | Commercial Construction
GPAC
Detroit, MI
- $120,000 to $150,000 USD / year
Job Title: Senior Project Manager – Commercial & Multifamily Construction
Added 2 mins ago
G
Senior Project Manager | Commercial Construction
GPAC
Troy, MI
- $120,000 to $150,000 USD / year
Job Title: Senior Project Manager – Commercial & Multifamily Construction
Added 3 mins ago
Senior Technical Program Manager, Engineering Strategy & Business Operations
Keysight Technologies, Inc.
Santa Rosa, CA
We are looking for a Senior Technical Program Manager to lead analysis, scoping and initial planning of high-priority strategic initiatives for HFTC Engineering. The role will initially…
Added 8 mins ago
National Catalog Channel Manager
Stanley Black and Decker
Decorah, IA
As a National Catalog Channel Manager , you’ll be part of our Stanley Engineered Fastening team working as a Remote employee. You’ll get to:
Added 8 mins ago
DC
Sr. Project Manager - Digital / IT (SDLC Methodologies, Life Science)
Danaher Corporation
Coralville, IA
- $95,000 to $130,000 USD / year
The Senior Project Manager is responsible for the success of large strategic projects. As needed, they may also provide management for a small program and will be responsible for planning,…
Added 8 mins ago
Territory Manager, CMEMS -- Des Moines Metro
Abbott
Cedar Rapids, IA
The Territory Manager (TM) is responsible for driving therapy adoption, opening new accounts, and growing revenue for CardioMEMS. This is a hunter-oriented commercial role focused on…
Added 9 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Des Moines, IA
…Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and small scale projects that advance business…
Added 9 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Des Moines, IA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 9 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Des Moines, IA
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 9 mins ago
Senior Manager, Client Excellence, Global Consulting Services
Deloitte
Des Moines, IA · Davenport, IA
…borders to develop and lead global initiatives. We deliver strategic programs and services that unite our…
Added 9 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Des Moines, IA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 9 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Des Moines, IA
Added 9 mins ago
M
Senior ALC Developer PART TIME
Maximus
Des Moines, IA
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 9 mins ago
Data Center Facility Operations Area Director
Meta
Des Moines, IA
Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 9 mins ago
EG
Program Manager
Eliassen Group
Des Moines, IA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 9 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Des Moines, IA
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 9 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Des Moines, IA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 9 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Des Moines, IA
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 20 mins ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Added 21 mins ago
WF
Sr. Lead Digital Product Management - CBL Deposit Payments
Wells Fargo
CHANDLER, AZ
- $175,000 to $305,000 USD / year
Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CBL Deposit Payments Group. This role reporting…
Added 21 mins ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 21 mins ago
Systems Operations Manager - Platform Front Line
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
Added 21 mins ago
EI
Biomedical Technician/BESS - Imaging
ERP International
Phoenix, AZ
- $90,000 to $120,000 USD / year
Completion of the Department of Defense (DOD) biomedical equipment technician training program; OR
Added 21 mins ago
EI
Biomedical Technician/BESS - Info Sys
ERP International
Phoenix, AZ
- $80,000 to $110,000 USD / year
Completion of the Department of Defense (DOD) biomedical equipment technician training program; OR
Added 21 mins ago
Boiler Service Development Manager
EMCOR Group
Phoenix, AZ
The Boiler Service Development Manager is responsible for the overall growth, profitability, operational performance, and strategic development of Mesa Energy Systems' Boiler Services…

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

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Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

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