Jobs in the United States

25+ jobs

Save this search

Added just now
Payroll Specialist
Apply now!
United States
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Added just now
Director, Organizational Development Partner
Revolution Medicines
Redwood City, CA
Revolution Medicines is seeking an experienced Director, Organizational Development Partner to serve as the primary organizational development and effectiveness (OD&E) consulting partner to…
Added just now
Quality Planning Specialist
Dynetics, Inc
Huntsville, AL
Leidos’ Defense Sector Mission Assurance is seeking a Quality Planning Specialist to join our team to be responsible for supporting Quality activities and team members. The Quality Planning…
Added just now
Senior Engineering Project Manager
Electro Scientific Industries, Inc.
Beaverton, OR
…partner with engineering, marketing, operations, service, sales, quality, and supply chain to lead complex capital-equipment projects from concept through production release. In this role,…
Added just now
Sr Project Manager
MKS Inc.
United States
…cross-functional teams across Engineering, Product Management, Quality, Operations, Supply Chain, Information Technology, Finance, and external implementation partners to focus primarily on…
Added just now
District Shift Leader
Einstein Noah Restaurant Group, Inc.
Vestavia Hills, AL
The GM development plan will include training in restaurant administrative duties such as inventory tracking, vendor orders, and cash management. You will learn valuable skills as you grow…
Added just now
NPI Project Manager
Ecolab Inc.
New York City, NY
In this role you will report into the Product department and facilitate the execution of key internal and external development projects. Projects may include the development of our more…
Added just now
Staff Product Designer, Robotics
Wonder Group, INC
United States
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality,…
Added 1 min ago
Vice President of Information Security and Infrastructure
American College of Education
Remote, United States
Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable,…
Added 1 min ago
PC
Activities Coordinator in Memory Care - Full Time
Presbyterian Communities of South Carolina
United States
- Full-time
…their life to the fullest as well as dedicated to enriching the quality of life for seniors of all faiths while growing your own…
Added 1 min ago
DIRECT Clinic Navigator (Care Coordinator 2)
Oregon Health & Science University
Portland, OR
Added 1 min ago
Public Safety Instructor - PD
MelroseWakefield Healthcare, Inc.
United States
Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital…
Added 1 min ago
Chief Academic Officer
United States
…support, empower, and create exceptional schools through sound leadership and instructional practices. This leader provides leadership across the Office of Teaching & Learning, the Office…
Added 1 min ago
Occupational Therapist
MetroEHS Pediatric Therapy
Dearborn, MI
Through play, acceptance, and joy, we embrace the complexities of each child, striving to create functional outcomes that enhance their quality of life.
Added 1 min ago
CWE Prof Development Senior Specialist
Bechtel Corporation
New Albany, OH
The Senior Specialist combines construction workforce development expertise with disciplined program execution. The role requires a highly organized and influential professional who is…
Added 2 mins ago
A
Substation Designer
Actalent
Chicago, IL
- $45 to $55 USD / hour
…substation physical design, and the ability to provide technical leadership and mentorship within a collaborative, multi-disciplinary engineering…
Added 2 mins ago
Case Manager
Memorial Hermann Health System
United States
Experience in utilization management, case management, discharge planning or other cost/quality management program preferred
Added 2 mins ago
Engineering and Technical Operations Senior Manager
Schreiber Foods, Inc.
Shippensburg, PA
The Engineering and Technical Operations Senior Manager is responsible to provide leadership, technical expertise and drive results across capital execution, site and facility maintenance,…
Added 2 mins ago
UG
Clinical Program Consultant - Process Modernization - Remote in US
UnitedHealth Group
Minnetonka, MN
- $91,700 to $163,700 USD / year
The Clinical Program Consultant - Process Modernization will manage complex workflow modernization and operational improvement initiatives across UCS Operations & Implementation. This role…
Added 2 mins ago
Project Manager
Skanska USA
Fort Lauderdale, FL
…for Skanska USA Building Inc. This role provides day-to-day leadership throughout the full project lifecycle, from preconstruction and procurement through construction, commissioning, and…
Added 2 mins ago
Superintendent I (Area)
Skanska USA
Fort Lauderdale, FL
This position also demands strong competency in contract management, risk management, logistics, quality control, project cost management, schedule ownership, and subcontractor oversight.…
Added 2 mins ago
Assistant Superintendent
Skanska USA
Fort Lauderdale, FL
…labor force, enforce Skanska’s Safety and Health Management Program, conduct quality inspections, and maintain strong relationships with owners, architects, and subcontractors. The position…
Added 2 mins ago
Senior Privacy Analyst
Upbound
Plano, TX
…authority over risk acceptance, exceptions, escalations, and program…
Added 2 mins ago
Copy of Regional Operations Manager
Primrose Retirement Communities
Aberdeen, SD
…passionate and strategic Regional Operations Manager to provide leadership, support, and vision to multiple communities within an assigned…
Added 3 mins ago
AH
RN Clinical Supervisor
Aveanna Healthcare
Houston, TX
- $68,000 to $72,000 USD / year
Tuition Discounts and Reimbursement Program (conditions apply)

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

Apply About employer

Report this job