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Home Health Clinical Team Manager
Elara Caring
Dexter, MO
To continue to be an industry pioneer in delivering unparalleled care, we need a Clinical Team Manager with commitment and compassion. Are you one of them? If so, apply today!
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Project Delivery Manager, Chief of Staff - Director
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NY
The Chief Data & AI Office is seeking a seasoned Director-level Project / Program Management leader to establish and lead a high-performing program management function across Data and AI…
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Project Manager
CACI, INC.-FEDERAL
San Antonio, TX
Project Manager to join our dynamic team in a Project Operations role that has strong emphasis and experience with managing contract deliverables and tracking detailed task level schedule…
Added 1 min ago
BERT Clinician, Per Diem
UCSF
San Francisco, CA · Oakland, CA
…Departments and other healthcare settings. May function as a program manager or administrator of a psychiatric department or clinic. May lead in planning and coordinating the work of a…
Added 1 min ago
T
Outreach Specialist
TEACH-LA
CA
- $30 USD / hour
Represent TEACH-LA at job fairs, campus events, and community events to promote program awareness and recruit candidates
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition…
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition…
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition…
Added 2 mins ago
Assistant Recreation Manager
Marriott
NAPLES, FL
Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Added 2 mins ago
Assistant Housekeeping Manager
Marriott
DETROIT, MI
Assists in supervising an effective inspection program for all guestrooms and public space.
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Assistant General Manager
Marriott
BUENA PARK, CA
…and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the…
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Assistant Food and Beverage Operations Manager
Marriott
WEST PALM BEACH, FL
Supports and supervises an effective monthly self inspection program.
Added 4 mins ago
RM
Unit Manager - RN (56114)
ROCKY MOUNTAIN CARE GROUP
Clearfield, UT
- $36 to $45 USD / hour
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Business Analytics Consultant - Marketing & Customer Analytics
PNC Bank NA
VA · Tysons Corner, VA · East Brunswick, NJ · Pittsburgh, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Premier Client Advisor - PNC Wealth Management
PNC Wealth Management LLC
La Grange Park, IL
…keep all parties on the same side of the table. PNC’s referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors’…
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Learning & Talent Development Specialist Senior
PNC Bank NA
PA · Dallas, TX · Farmers Branch, TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Financial Advisor - PNC Wealth Management
PNC Wealth Management LLC
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Client Concierge
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…veterinary technicians, veterinary assistants, and practice…
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Financial Advisor - PNC Wealth Management
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…keep all parties on the same side of the table. PNC’s referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors’…
Added 6 mins ago
TI
Senior Program Manager, Trade
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- $88,000 to $117,000 USD / year
…their car at a fair, transparent price. We're hiring a Senior Program Manager to run the operating system for this team. Reporting to the SVP of Trade, you'll own the program plan, the…
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Social & Creator Content Manager
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- $96,000 to $128,000 USD / year
…and drove away with real savings. As Social & Creator Content Manager, you will own that proof from first outreach to final post. You will run our creator and influencer program, build a…
Added 7 mins ago
Commercial Portfolio Manager II
South State Bank
Atlanta, GA
SUMMARY/OBJECTIVES The Commercial Portfolio Manager supports the commercial loan and deposit portfolio of one or more Relationship Managers (Commercial and CRE) providing quality…
Added 7 mins ago
NH
Senior Resource Center Recreation and Operations Program Manager
New Hanover County
Wilmington, NC
- $27.09 to $46.06 USD / hour
…motivated leader to serve as its Recreation and Operations Program Manager. This position provides strategic leadership and operational oversight in support of New Hanover County’s vision…
Added 7 mins ago
MP
Program Lead - Greensburg PA
Merakey Pennsylvania
Greensburg, PA
- Up to $21 USD / hour
The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this…
Added 8 mins ago
FF
Account Servicing Specialist II
Foundation Finance Company, LLC
Rothschild
- $23 to $24 USD / hour
Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

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Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

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