Jobs in the United States

25+ jobs

Save this search

Added just now
Transportation Specialist
Fresh Del Monte Produce Company
Dallas, TX
Oversee the coordination of Tricont Logistics freight, ensuring seamless operations. Serve as a role model by embodying the company's core values, including respect, honesty, integrity,…
Added 1 min ago
Campus Recruiting Program Manager (West Region)
Turner Construction Company
Irvine, CA · Los Angeles, CA · San Diego, CA · Sacramento, CA · Walnut Creek, CA
…Center. Partner closely with Human Resources, business leaders, Operations and academic stakeholders to align early-career pipelines with workforce plans and business goals, strengthening…
Added 1 min ago
National Business Development Manager - Title Services
ClearEdge Title
Remote, United States
The position owns the sales process from prospecting through vendor approval, onboarding, and initial order production. Once an account is established, ClearEdge’s operations team manages…
Added 1 min ago
Claims Specialist, Fine Art & Specie
AXA
EXTON · EXTON, NY · HARTFORD · NEW YORK
…claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with…
Added 1 min ago
UE
Technology Manager, Application Development
U.S. Engineering
Kansas City, MO
- $108,000 to $147,000 USD / year
The Technology Manager, Application Development is responsible for leading the Application Development team and third-party resources to deliver, support, and continuously improve custom…
Added 1 min ago
SF
Assistant Store Manager
Smart Foodservice Stores LLC
United States
- $24.74 USD / hour
The Assistant Store Manager contributes to the overall financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and…
Added 1 min ago
CV
Computer and Information Systems Manager
Chimes VA Brand
BALTIMORE, MD
- $75.06 to $108.09 USD / hour
We're looking for a Computer and Information Systems Manager to plan, direct, and coordinate IT operations.
Added 2 mins ago
IT Audit Senior Associate - Digital Risk Services
Elliott Davis Advisory, LLC
Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN · Greenville, SC
Facilitate process and control walkthroughs with client stakeholders to understand, evaluate, and document technology processes and control environments.
Added 2 mins ago
IT Audit Manager - Digital Risk Services
Elliott Davis Advisory, LLC
Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN · Greenville, SC
We are looking for an IT Audit Manager – Digital Risk Services with broad technology risk and controls experience. The IT Audit Manager partners with clients to solve business and…
Added 2 mins ago
J
Operations Manager
Jobot
Camarillo, CA
- $150,000 to $165,000 USD / year
We are an Aerospace company looking for an Operations Manager to join our growing team!
Added 2 mins ago
IT Audit Associate - Digital Risk Services
Elliott Davis Advisory, LLC
Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN · Greenville, SC
Participate in process and control walkthroughs with client stakeholders to understand and document technology processes and control environments.
Added 2 mins ago
Guest Services Agent
United States
…guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest…
Added 2 mins ago
Regional Branch Manager
BayPort Credit Union Brand
Newport News, VA
Work closely with Retail Operations Manager to ensure operational soundness of assigned branches.
Added 2 mins ago
Manager, Operations, Global Markets
Mastercard
New York, NY
The Manager, Global Markets Operations will partner with teams across the Global Markets organization, including regional leadership, business units, product, finance, marketing, and…
Added 2 mins ago
TN
The North Face: Supervisor - San Francisco Premium Outlets
The North Face
United States
- $22 to $33 USD / hour
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 2 mins ago
TI
Senior Manager, Sales Insights and Analytics
Trimble Inc.
Westminster, CO
- $122,500 to $168,400 USD / year
Unleash Strategic Intelligence as our Next Senior Manager of Sales Insights and Analytics!
Added 2 mins ago
TI
Integration Product Manager & Developer Advocate
Trimble Inc.
Westminster, CO
- $144,600 to $198,800 USD / year
Senior Integration Product Manager & Developer Advocate (Vista/Spectrum)
Added 2 mins ago
TI
Customer Success Manager
Trimble Inc.
Westminster, CO
- $53,100 to $73,100 USD / year
Empower Success: Become our next Customer Success Manager (Construction Tech Focus)!
Added 2 mins ago
TI
Manager, AECO Resource Management
Trimble Inc.
Westminster, CO
- $99,600 to $137,000 USD / year
Resource Management, Professional Services, Capacity Planning, Workforce Management, Kantata, Smartsheet, People Leadership, Operations Manager, AECO, Project Scheduling
Added 2 mins ago
CB
District Sales Manager
Cornerstone Building
Denver, CO
- $70,000 to $95,000 USD / year
…fast-paced customer engagement? We're looking for a District Sales Manager to support and grow our eastern Colorado and southeast Wyoming territory, helping customers succeed through our…
Added 2 mins ago
TI
Event Marketing Manager
Trimble Inc.
Westminster, CO
- $91,100 to $125,200 USD / year
Event Marketing Manager, Marketing Events Leader, Trade Show Strategy, B2B Event Management, Marketing Operations, Salesforce, Marketo, Lead Management, Corporate Events, Field Systems…
Added 2 mins ago
TI
Professional Services Project Manager
Trimble Inc.
Westminster, CO
- $78,400 to $107,900 USD / year
Elevate Construction Success as our Next Professional Services Project Manager
Added 2 mins ago
TI
Strategic Services Manager, TruckMate
Trimble Inc.
Boulder, CO
- $99,600 to $137,000 USD / year
Strategic Services Manager, TruckMate (Must Have) - Drive Customer Success and Growth in Transportation Technology
Added 2 mins ago
Team Lead IV-2nd Shift
MED Medtronic Inc
Brooklyn Center, MN
…production, help coordinate workflow, and ensure quality and process standards are followed in the headers and feedthroughs area. Feedthroughs and headers are key components used in…
Added 3 mins ago
Transportation Manager
Southland Steel Fabricators Inc
Amite, LA
The Transportation Manager leads Southland's trucking operation and is accountable for its safety, service, and financial results. This is a senior management position that drives the…

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

Apply About employer

Report this job