Jobs in the United States

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Added 2 mins ago
G
Masonry Business Developer: $110K-$120K
GPAC
Springfield, VA
- $110,000 to $120,000 USD / year
I am looking for a leader in the Masonry Industry ready to lead a motivated team. Masonry Business Development Experience Required. If you have the right background and are self-motivated,…
Added 2 mins ago
G
Masonry Business Developer: $110K-$120K
GPAC
Arlington, VA
- $110,000 to $120,000 USD / year
I am looking for a leader in the Masonry Industry ready to lead a motivated team. Masonry Business Development Experience Required. If you have the right background and are self-motivated,…
Added 2 mins ago
G
Masonry Business Developer: $110K-$120K
GPAC
Washington DC
- $110,000 to $120,000 USD / year
I am looking for a leader in the Masonry Industry ready to lead a motivated team. Masonry Business Development Experience Required. If you have the right background and are self-motivated,…
Added 3 mins ago
G
Masonry Business Developer: $110K-$120K
GPAC
Fairfax, VA
- $110,000 to $120,000 USD / year
I am looking for a leader in the Masonry Industry ready to lead a motivated team. Masonry Business Development Experience Required. If you have the right background and are self-motivated,…
Added 10 mins ago
G
General Superintendent - Structural Steel Construction (Traveling)
GPAC
Fort Wayne, IN
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 10 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
Ann Arbor, MI
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 11 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
Gary, IN
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 11 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
Rockford, IL
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 11 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
Green Bay, WI
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 11 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
La Crosse, WI
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 11 mins ago
Demand Planning Manager - Tampa, FL
Sonepar
Tampa, FL
We are hiring a Demand Planning Manager to join our team!
Added 16 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 16 mins ago
MI
Part Time Nabisco Merchandiser
Mondelez International
Machias, ME · Calais, ME
- $19.94 to $21.94 USD / hour
- Part-time
Join our Mission to Lead the Future of Snacking AT Mondelēz International
Added 16 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Auburn, ME
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 16 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Auburn, ME
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 16 mins ago
Professional Billing Manager
Huron Consulting Group
Lewiston, ME
The Manager of Professional Billing Office provides operational leadership for all professional billing and follow up activities for Oncology, Women & Children, and Acute Medicine Service…
Added 16 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Augusta, ME
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 16 mins ago
Construction Manager, Retail
Meta
Augusta, ME
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 16 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Augusta, ME
- $130,000 to $153,000 USD / year
Lead end-to-end delivery of healthcare payer transformation initiatives, ensuring alignment with business objectives, program goals, and client expectations.
Added 16 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Augusta, ME
Lead the day-to-day execution of Strategic Risk Adjustment Program engagements taking ownership of the engagement deliverables, resources, and outcomes.
Added 16 mins ago
Manager, CAM Business Operations Lead
CVS Health
Augusta, ME
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 16 mins ago
M
Senior ALC Developer PART TIME
Maximus
Augusta, ME
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 16 mins ago
Manager, Field Sales
Wolters Kluwer
Augusta, ME
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 16 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Augusta, ME
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 16 mins ago
Data Center Facility Operations Area Director
Meta
Augusta, ME
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

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Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

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