Jobs in the United States

25+ jobs

Save this search

Added just now
V
(USA) Senior Analyst, Strategic Account Management
Vizio
New York, NY · Irvine, CA
- $84,000 to $156,000 USD / year
Partner with our AdOps and tech teams to drive new revenue generating initiatives.
Added 2 mins ago
W
(USA) Manager, Strategic Account Management
Walmart
BENTONVILLE, AR · SAN BRUNO, CA · HOBOKEN, NJ · BELLEVUE, WA · SUNNYVALE, CA
- $80,000 to $202,000 USD / year
…parties by linking interests Identifies and addresses additional partner needs and educate partners on value creation Recognizes and adapts to differences in backgrounds cultures languages…
Added 3 mins ago
Lead Project Manager - Mechanical Contracting
GPAC
Minneapolis, MN
Partner with design and engineering on permit, progress and record drawings and the overall build plan
Added 6 mins ago
BN
Merchandising Director - Category Management, Jewelry
Blue Nile
Remote, United States
- $150,000 to $200,000 USD / year
Partner with Site Merchandising, Creative, Marketing, Technology and Retail to ensure Diamond Basics are presented in ways that make selection inspiring, understandable and intuitive on…
Added 6 mins ago
BN
Manager, Visual Merchandising
Blue Nile
Remote, United States
- $100,000 to $130,000 USD / year
The Manager will establish product placement, product adjacency and visual presentation standards; partner closely with Store Planning on the physical merchandising of new and existing…
Added 6 mins ago
BN
Merchandising Manager - Category Management, Diamond Basics
Blue Nile
Remote, United States
- $100,000 to $140,000 USD / year
Partner with Site Merchandising, Creative, Marketing, Technology and Retail to ensure Diamond Basics are presented in ways that make selection inspiring, understandable and intuitive on…
Added 8 mins ago
Technology Consulting Senior Principal
Accenture
Clayton, MO
+ Partner with client IT Finance, Financial Planning & Analysis (FP&A), and FinOps teams to align technology investments and spending with business priorities and measurable outcomes.
Added 12 mins ago
G
Project Manager
GPAC
Columbus, OH
- $85,000 to $135,000 USD / year
Serve as the primary client and owner point of contact
Added 12 mins ago
G
Project Manager
GPAC
Streetsboro, OH
- $85,000 to $135,000 USD / year
Serve as the primary client and owner point of contact
Added 12 mins ago
G
Project Manager (2 Openings)
GPAC
Brunswick, OH
- $85,000 to $135,000 USD / year
Serve as the primary client and owner point of contact
Added 25 mins ago
T
MSR (ATL)
TEKsystems
Sandy Springs, GA
- $22 USD / hour
…structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement…
Added 25 mins ago
VP, Relationship Manager - Floor & Decor
Synchrony
Alpharetta, GA
…along with expanded acceptance capabilities. This role will partner cross-functionally with business leaders to drive growth and change via a balanced focus on customers, people, process,…
Added 25 mins ago
Financial Advisor
Edward Jones
Marietta, GA
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 25 mins ago
System Director Sourcing and Procurement
HCA Healthcare
Marietta, GA
…evaluation, quote and commercial analysis, and negotiation strategy; partner with physicians, clinicians, Value Analysis, and operational leaders to balance quality, outcomes, innovation,…
Added 25 mins ago
Financial Advisor
Edward Jones
Atlanta, GA
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 28 mins ago
Account Sales Executive
Bloomlife
Remote, United States
Bloomlife is redesigning maternal care to improve the health of moms and babies. We partner with healthcare providers to enable high-quality patient-centered care to improve access and…
Added 28 mins ago
B
Event Technology Sales Executive
Blucor
Las Vegas, NV
- $90,000 to $120,000 USD / year
…account builder responsible for driving new revenue across the client's event, exhibit, AV, IT, and interactive technology solutions. This role is built for a consultative seller who can…
Added 28 mins ago
BL
AI Implementation Specialist
Block LLP
Burbank, CA
- $70,000 to $90,000 USD / year
…efficiency, streamline workflows, and enhance both the employee and client experience through the strategic use of AI…
Added 28 mins ago
BL
AI Developer
Block LLP
Burbank, CA
- $80,000 to $130,000 USD / year
Partner with the AI Implementation team, leadership, attorneys, and staff to understand workflow challenges and translate them into technical solutions.
Added 28 mins ago
Strategic Account Executive
Blink - The Employee App
Remote, United States
Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
Added 35 mins ago
Material Technician Second shift
at Comprehensive Logistics
Columbus, MS
Solid communication skills and prior Client facing Customer Service experience.
Added 40 mins ago
G
Water/Wastewater Engineer
GPAC
Denver, CO
- $90,000 to $150,000 USD / year
Clear Growth Path: From Engineer → Project Manager → Technical Lead → Partner – we map it out with you.
Added 40 mins ago
G
Civil Engineer (PE or EIT)
GPAC
Denver, CO
- $100,000 to $150,000 USD / year
…projects, managing internal teams, and serving as a trusted partner to…
Added 42 mins ago
G
Civil Engineer - Wichita, KS
GPAC
Wichita, KS
- $80,000 to $150,000 USD / year
…projects, managing internal teams, and serving as a trusted partner to…
Added 43 mins ago
G
Civil Engineer (PE or EIT)
GPAC
Columbia, SC
- $100,000 to $150,000 USD / year
…projects, managing internal teams, and serving as a trusted partner to…

Amwins

Quality Manager

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Posting language: English
Posted: Nov 3, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts, providing centralized support for our production teams. The Quality Manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the Quality Manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued Quality Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

For the Quality Manager role, we are also seeking a leader to oversee our Quality Assurance function and the Quality Analysts who review the accuracy, compliance, and consistency of work produced by our service teams. The Quality Manager will build and maintain the audit framework, analyze quality trends, and partner with CST Operations and production leadership to turn findings into coaching, process improvements, and measurable gains in accuracy and customer experience.

Responsibilities

Team Leadership & Performance Management

Lead a team of Quality Analysts, ensuring timely work completion and exceptional customer experiences.
Implement performance management strategies to drive team productivity and efficiency.
Coach and support team members, helping them achieve individual and team objectives.
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals.
Foster a positive and productive work environment.

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures.
Utilize critical thinking and root cause analysis to provide solutions that meet business needs.
Manage and evaluate performance metrics, identifying opportunities for improvement.
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules.

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures.
Report performance issues to management and coordinate necessary actions.
Schedule and coordinate meetings, including employee performance reviews.
Collaborate with internal and external partners to address and resolve issues efficiently.

Recruitment & Team Development:

Oversee recruitment and dismissal processes.
Become a subject matter expert for your service area and continually develop team knowledge and expertise.
Review and approve weekly timecards while monitoring schedule adherence.

Quality Assurance & Audit Management:

Lead, coach, and develop a team of Quality Analysts, setting clear expectations for audit volume, accuracy, and turnaround time.
Design, maintain, and continuously improve quality standards, audit scorecards, and sampling methodologies.
Oversee the audit of policy, endorsement, and client service work for accuracy, completeness, and adherence to standard operating procedures and regulatory requirements.
Conduct regular calibration sessions to ensure consistent, objective, and defensible audit scoring across the team.
Analyze audit results to identify error trends and root causes, and develop corrective action plans with measurable outcomes.
Produce and present quality dashboards and reports to leadership, including accuracy rates, error trends, rework, and corrective action closure.
Partner with CST Managers, trainers, and production leaders to translate audit findings into targeted coaching, training, and SOP updates.
Manage the audit feedback and dispute process, ensuring findings are communicated clearly, fairly, and constructively.
Track corrective actions through completion and validate their effectiveness.
Support internal and external audits, compliance reviews, and E&O risk mitigation efforts.

Qualifications

Bachelor’s degree or equivalent work experience required.
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight.
Strong communication, critical thinking, and problem-solving skills.
Demonstrated success in working with cross-functional teams and all levels of management.
Ability to prioritize tasks and execute with high quality within stipulated timelines.
Strong analytical skills with the ability to learn new systems and processes quickly.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools.
Experience managing Quality Auditors, Quality Analysts, or a similar quality assurance team, including setting audit goals, coaching to results, and managing performance.
Hands-on experience designing and administering quality monitoring programs, audit scorecards, sampling methodologies, and calibration sessions.
Working knowledge of root cause analysis and process improvement methodologies (Lean, Six Sigma, or similar); certification preferred.
Experience in insurance, brokerage, or financial services operations (e.g., policy processing, endorsements, client servicing) preferred.
Understanding of regulatory, compliance, and errors & omissions (E&O) risk considerations related to service operations.
Strong data analysis and reporting skills, with the ability to turn audit results into clear insights and recommendations; Power BI or similar reporting tools preferred.
Ability to deliver objective, constructive feedback to team members at all levels with integrity and attention to detail.

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

Apply About employer

Report this job