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EB
Key Holder - Le Labo - Full Time - West Palm Beach, FL
ELC Beauty LLC
West Palm Beach, FL
- $19.25 to $24 USD / hour
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 11 mins ago
TO
Retail Part Time Team Lead
The ODP Group
Ellisville, MO
- Part-time
At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail…
Added 11 mins ago
TO
Retail Part Time Team Lead
The ODP Group
Manchester, MO
- Part-time
At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail…
Added 16 mins ago
RN / Staff Development Coordinator
Vierra Communities
Falls Church, VA
…RN/SDC under the leadership of the Director of Nursing, to lead the clinical team. If you are a strong and motivated leader, we invite you to join our amazing team in providing our…
Added 17 mins ago
UH
Lab PAA/Phlebotomist Lead | Clinic Lab Support | Full-Time | Days
UF Health
Gainesville, FL
- Full-time
Oversees clerical/LPAA operations, including clerical support of laboratory operations, problem resolution, technical development and procedure implementation, etc. Evaluates and trains…
Added 19 mins ago
Nevada State Director
All Voting is Local
Remote, United States
…is responsible for the development and implementation of a program that effectuates All Voting’s mission in Nevada. The State Director will focus on developing strategies and building and…
Added 23 mins ago
Co Manager
Ulta Beauty, Inc.
Mobile, AL
…process excellence, a drive for results, and the ability to lead, influence, and develop their…
Added 23 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Mobile, AL
…drive for results, and the ability to quickly and efficiently lead through unforeseen…
Added 23 mins ago
Lead Cashier
Ulta Beauty, Inc.
Jenkintown, PA
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 23 mins ago
Sales Manager
Ulta Beauty, Inc.
Dallas, TX
…leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for all aspects of the retail business with the exception of boutiques, including sales,…
Added 23 mins ago
UB
Experience Manager
Ulta Beauty, Inc.
Turnersville, NJ
- $28.5 to $35 USD / hour
…ability to deliver exceptional guest service, and the ability to lead, influence, and develop their…
Added 29 mins ago
Assistant Manager II
Family Dollar
Providence, RI
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 29 mins ago
Assistant Manager I
Family Dollar
Warwick, RI
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 29 mins ago
Assistant Manager I-1
Family Dollar
Camden, NJ
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 29 mins ago
Assistant Manager I
Family Dollar
Mesa, AZ
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 29 mins ago
Assistant Manager II
Family Dollar
Alamo, TX
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 31 mins ago
R
$21/HR FULL-TIME Assistant Manager
Regal
BOLINGBROOK, IL
- Full-time
The AST will assist the General ,Manager to lead and coach your team to provide great experiences for our guests, create an environment where engagement, diversity and showmanship are…
Added 35 mins ago
FC
ADMINISTRATIVE COORDINATOR II Grade 16
Fulton County
Alpharetta, GA
- $55,674 to $79,613 USD / year
…to the largest, most complex departments, provide analytical support, and function as a lead worker or supervisor over subordinate clerical…
Added 38 mins ago
W
Shift Lead
Walgreens
MENOMONEE FALLS, WI
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 38 mins ago
W
Shift Lead
Walgreens
TACOMA, WA
- $18.5 to $23.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 38 mins ago
W
Shift Lead
Walgreens
RUTLAND, VT
- $18.5 to $23.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 38 mins ago
W
Shift Lead
Walgreens
KATY, TX
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 38 mins ago
W
Shift Lead
Walgreens
MEMPHIS, TN
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 38 mins ago
W
Shift Lead
Walgreens
RAYMOND, NH
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 38 mins ago
W
Shift Lead
Walgreens
LOUISVILLE, KY
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.

Amwins

Incubation Team Specialist

2550 West Tyvola Road Suite 600 Charlotte, NC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, detail-oriented Client Services Specialist to help launch and support new products and workflows on the Incubation Team. In this role, you’ll quickly learn complex, still-evolving processes and turn them into clear SOPs and job aids, tracking open questions and gathering stakeholder sign-off along the way. You’ll also plan and run user acceptance testing (UAT), validate system configuration such as queue routing, mailboxes, and task processing, and log results in a standardized tracker.

Beyond documentation and testing, you’ll train new team members, lead walkthroughs and demos, and serve as a go-to resource after launch. You’ll work with onshore and offshore partners, production team members, and underwriting operations to resolve issues, clarify handoffs and ownership, and escalate and track open gaps through to resolution. You’ll also present updates and UAT results to leadership and cross-functional stakeholders, and step in across processes to support volume as needed.

The Client Services Specialist should be comfortable with ambiguity and constantly changing procedures. The Client Services Specialist should also communicate clearly in writing and in person, tailor your message to audiences from frontline processors to senior leaders, and pay close attention to detail.

Job Duties & Responsibilities

Demonstrate the ability to quickly comprehend complex, nuanced processes, including those still being defined, and translate them into simplified documentation.
Draft, maintain, and update SOPs and job aids for new products and workflows, tracking open questions, incorporating stakeholder feedback, and obtaining key stakeholder sign-off.
Conduct detailed analysis of touchpoints, impacts, and decision trees regarding created workflows and documentation.
Plan and execute user acceptance testing (UAT) of new workflows and system changes, including building test accounts, test cases, and logging results (pass/fail with details) in a standardized tracker.
Work in various internal systems that support all incubation processes and help validate configuration such as queue routing, mailboxes, and task processing.
Train new resources on developed processes, serve as a post-launch resource, and perform quality control on completed work. Lead workflow walkthroughs and demos for teams of varying sizes.
Present process updates, UAT results, and open issues to leadership and cross-functional stakeholders in meetings and written summaries, and contribute to discussions on recommendations, enhancements, and decisions.
Work with onshore and offshore partners, production team members, and underwriting operations partners to identify, research, resolve, and document changes and errors that arise during new process implementation. Clarify handoffs and ownership before launch.
Escalate and track unresolved process gaps and system issues through resolution and communicate status to leadership and impacted teams.
Process all escalations related to incubation teamwork.
Maintain working knowledge of all processes the incubation team builds and the functions it supports, and step in to support volume as needed.
Work independently and collaboratively to meet timing and quality service levels.

Qualifications

Amlink & OnBase knowledge preferred
Ability to deal with ambiguity, work with loosely defined guidelines, and constantly changing procedures.
Ability to understand nuanced, complex processes, including exceptions, dependencies, and how a change in one step affects the steps around it.
Strong written and verbal communication skills, including being comfort presenting and facilitating training and group discussions in person and virtually.
Ability to tailor explanations to different audiences, such as frontline processors, offshore teams, and senior leaders.
Strong attention to detail when comparing documents and verifying data.
Comfortable learning new systems quickly and testing them in non-production environments.
Ability to make decisions and solve problems using sound, inclusive judgment.
Strong proficiency with Microsoft Office Suite.
Preferred 2+ years of experience in insurance and/or a policy support role.

Equal Opportunity Policy: The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate’s race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate’s qualifications for the position. We are an equal opportunity employer. The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
Mental health support including:
Virtual therapy
Digital coaching
24/7 EAP counseling
Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
Health Savings Account with company contributions
Health Care FSA, Dependent Care FSA, and Commuter Benefits
Parental Leave and Adoption Assistance
Voluntary coverage options:
Life Insurance
Critical Illness
Accident
Identity Theft Protection
Retiree medical benefits available for Medicare-eligible retirees
401(k) with company match
Generous Paid Time Off and Company Holiday Schedule
Collaborative, continuing education focused work environment
Career advancement opportunities

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More about this job

Skills

Documentation
Underwriting
Attention to detail
Quality control
Workflow
Research
Teamwork
Work independently
Communication skills
Microsoft Office

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