Admissions Representative

Admissions Representative American Public University/American Military University

The Admissions Representative serves as a primary point of contact for prospective students, providing personalized guidance and proactive support throughout the admissions process. This role primarily supports Active Duty, Reserve, and National Guard U.S. Military Servicemembers, Military Spouses and Dependents, and Veterans. The representative provides accurate, timely information about programs, services, funding methods and requirements, while partnering with internal departments to ensure a seamless experience. By maintaining consistent outreach and coordinating with internal teams, the representative helps students navigate admissions efficiently and develop clear plans to reach their educational goals.

Responsibilities:

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• Works with students from the point of inquiry through census, assisting in the completion of student funding and financial aid planning, admission requirements, and other necessary documentation.
• Engages in admissions activities, including inbound and outbound communication, emails, chat and texts.
• Carefully assesses all prospective students to ensure they meet the admissions criteria.
• Conducts consultative conversations with prospective students to explain academic programs, admission requirements, and degree planning while providing guidance on payment options, transfer credits, and other enrollment decisions. Assists students with identifying their goals and develops an action plan to support their academic success.
• Demonstrates skill in using the Student Information System and other software applications used in Admissions.
• Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies.
• Fully understands the organization’s financing sources, basic program eligibility requirements, institutional and programmatic accreditation, tuition, and associated fees. Refers students to the appropriate department to ensure they fully understand their financial options.
• Ensures strict adherence to all institutional, governmental, and accreditation policies, regulations, and codes of conduct while accurately representing academic programs, services, and policies to maintain compliance and integrity.
• Develops and monitors reports to improve recruiting strategies and drive operational efficiency.
• Participates as a team member of the admissions department by adhering to team norms, understanding team dynamics, rules, and principles.
• Implements and supports policy and procedural changes within the admissions department to support both student success and the organization’s goals.
• Collaborates with peers by sharing best practices, tools, and expertise, and providing constructive input, ideas, and feedback.
• Serves as a liaison with other departments to ensure efficient student enrollment processes and delivery of high-quality customer service.
• Resolves routine and escalated concerns with and on behalf of prospective students in a professional and efficient manner.
• Meets or exceeds performance metrics. Performance metrics are not enrollment goals set by the university but are instead focused on individual efforts towards the Admissions Team.
• Performs other duties and assists with special projects assigned by department leadership.

• Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Essential Skills/ Education Required:

• Ability to work a set schedule.
• Excellent written and verbal communication skills, with a professional appearance and telephone manner.
• Strong interpersonal skills and ability to interact effectively with students, management, and peers.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Self-motivated and able to work in a team environment with the ability to establish and meet deadlines.
• Associate's Degree Required

Skills Preferred:

1-2 years of work experience in telemarketing, sales, service, online or higher education preferred

About Us:

American Public University System (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. American Public University System, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. American Public University System, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency Statement

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.