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Added 13 hours ago
Senior Accountant- 3509173
AMS Staffing, Inc.
St. Louis, MO
Added 1 day ago
Assistant Controller (CPA REQUIRED)- 3708906
AMS Staffing, Inc.
St. Louis, MO
Must possess strong attention to detail and commitment to accuracy, the ability to balance multiple projects, and strong time management skills · CPA License REQUIRED
Added 1 day ago
Senior Research Analyst- 3708793
AMS Staffing, Inc.
United States
Candidates must possess an MLS degree, (J.D
Added 1 day ago
Sr. Litigation Legal Assistant- 3708719
AMS Staffing, Inc.
Dallas, TX
Work Environment: 4 days in office/1 remote
Added 1 day ago
Trust & Estates Legal Assistant- 3708725
AMS Staffing, Inc.
Dallas, TX
Work Environment: 4 days in office/1 remote
Added 1 day ago
Senior Probate & Estate Planning Paralegal- 3708621
AMS Staffing, Inc.
Washington, DC
Added 1 day ago
Senior Accountant (Inventory & Manufacturing Accounting- 3708641
AMS Staffing, Inc.
Peachtree City, GA
MUST HAVE SAP INVENTORY EXPERIENCE
Added 4 days ago
AS
Litigation Legal Administrative Assistant- 3707739
AMS Staffing, Inc.
New York City, NY
- $85,000 to $100,000 USD / year
Added 4 days ago
Litigation Paralegal Labor and Employment Defense- PAGA and Wage and Hour Analysis- 3707693
AMS Staffing, Inc.
Irvine, CA
Added 5 days ago
Litigation Legal Secretary- 3706909
AMS Staffing, Inc.
Los Angeles, CA
Work Environment: Hybrid, (2 days in office/3 remote) after 45 day ramp up
Added 5 days ago
Network Administrator- 3706894
AMS Staffing, Inc.
Chicago, IL
Added 6 days ago
AS
Professional Development Coordinator- 3706265
AMS Staffing, Inc.
New York City, NY
- $70,000 to $80,000 USD / year
Added 6 days ago
AS
Professional Development & Alumni Coordinator- 3706266
AMS Staffing, Inc.
New York City, NY
- $70,000 to $80,000 USD / year
Added 6 days ago
Office Services Clerk-3705954
AMS Staffing, Inc.
Los Angeles, CA
The ideal candidate is organized, proactive, and comfortable working on‑site five days per week
Added 6 days ago
Administrative Assistant- 3705958
AMS Staffing, Inc.
Riverside, CA
The ideal candidate is organized, proactive, and comfortable working on‑site five days per week
Added 7 days ago
AS
Software Technical Support Analyst- 3705303
AMS Staffing, Inc.
Merrifield, VA
- $92,000 to $120,000 USD / year
Added 7 days ago
AS
Change Request Manager- 3705307
AMS Staffing, Inc.
Merrifield, VA
- $83,000 to $141,000 USD / year
Added 7 days ago
Attorney Recruiting Manager- 3705269
AMS Staffing, Inc.
Chicago, IL
Work Environment: 3 days in office/2 remote
Added 7 days ago
AS
Complex Commercial Litigation Attorney- 3703268
AMS Staffing, Inc.
United States
- $80 to $105 USD / hour
Added 7 days ago
Defense Litigation Paralegal - 3705155
AMS Staffing, Inc.
Atlanta, GA
Added 7 days ago
AS
Office Services Assistant- 3685422
AMS Staffing, Inc.
White Plains, NY
- $15 to $20 USD / hour
Added 8 days ago
AS
Senior Payroll and Tax Analyst- 3704251
AMS Staffing, Inc.
New York City, NY
- $110,000 to $130,000 USD / year
Added 8 days ago
AS
Client Operations Manager- 3704257
AMS Staffing, Inc.
New York City, NY
- $130,000 to $160,000 USD / year
Added 8 days ago
Accountant- 3704009
AMS Staffing, Inc.
Cleveland, OH
Added 8 days ago
Case Manager- 3704015
AMS Staffing, Inc.
Norfolk, VA

AMS Staffing, Inc.

IT Support Analyst- 3678928

Oakland, CA, United States

$80,000 to $105,000 USD / year

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Job details

Pay: $80,000 to $105,000 USD / year
Education: Bachelor’s degree
Experience: 2–5 years of help desk or technical support experience.
Posting language: English

Original job description

Job Title: IT Support Analyst Location: Oakland, CA 94612 Salary/Payrate: $80K-$105K annually and AWESOME benefits!!! Work Environment: On-site Term: Permanent / Fulltime Bachelor’s degree required: No Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

A mid‑sized law firm is seeking a full‑time IT Support Analyst to provide first‑line technical assistance to attorneys and staff across remote, hybrid, and in‑office environments. This role supports a high‑volume help desk, resolves routine technical issues, delivers exceptional customer service, and escalates complex matters when needed.

Position Overview: The Technical Support Specialist will serve as the primary contact for IT support requests, assist with workstation setup and maintenance, support onboarding/offboarding, and troubleshoot common hardware, software, and network issues. The ideal candidate is detail‑oriented, calm under pressure, and comfortable supporting users in a professional legal environment.

Responsibilities:

Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve basic hardware, software, and network issues; escalate when appropriate.
Document all support activity and resolutions in the ticketing system.
Perform workstation setup, imaging, deployment, configuration, and equipment replacements.
Assist with onboarding/offboarding tasks, including account setup, password resets, and equipment preparation.
Support remote, hybrid, and onsite users through remote access tools and in‑person assistance.
Provide basic troubleshooting for Windows, Microsoft 365, printers, mobile devices, and collaboration tools.
Monitor and respond to incoming tickets, meeting service‑level expectations.
Assist with routine system monitoring tasks and maintain awareness of IT systems.
Contribute to internal knowledge base documentation.
Maintain professionalism, confidentiality, and a calm demeanor when supporting attorneys and staff.

Qualifications:

Working knowledge of Windows 11 and Microsoft 365.
2–5 years of help desk or technical support experience.
Strong troubleshooting and problem‑solving skills.
Technical proficiency with computers, mobile devices, and common software applications.
Excellent verbal and written communication skills for supporting non‑technical users.
Ability to multitask and manage several tickets in a fast‑paced environment.
High attention to detail and accurate documentation practices.
Basic understanding of network fundamentals (IP addressing, DNS, DHCP, Wi‑Fi).
Familiarity with security basics such as account lockouts and safe computing practices.
Strong customer service orientation and professionalism.

Apply on app.loxo.co About employer

More about this job

Skills

AMS
Technical support
Customer service
Onboarding
Troubleshoot
Troubleshooting
Microsoft Windows
Microsoft 365
Collaboration
Documentation
Confidentiality
Problem solving
Communication skills
Multitask
Attention to detail
DNS
DHCP

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