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Sr. IT Identity & Access Management (IAM) Engineer
Insight Global
Sandy Springs, GA
- $60 to $75 USD / hour
Must have strong communications skills with the ability to interface with both executives and technical staff
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Boca Raton, FL
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ACCO Engineered Systems
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Must have a valid driver's license meeting company requirements · CHST or CSP Certification required
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Facilities Manager
Devereux Advanced Behavioral Health
Kennesaw, GA
Provides technical leadership for the integrated physical plant activities and programs of the component, to include maintenance and construction, facilities management, safety and…
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DoD SkillBridge - National Security
Battelle Memorial Institute
ALBANY, GA
Battelle's National Security SkillBridge Internship Program provides transitioning active-duty military service members with the opportunity to apply their leadership, operational,…
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SI Hardware Engineer
Broadcom
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Interface with board designers, ASIC /SerDes controller designers, program management, board vendors and component vendors to fully comprehend the board design parameters
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CBRE
Alpharetta, GA
…serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management,…
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Technical Business Analyst II
RELX INC
Alpharetta, GA
Are you skilled at translating complex technical and business needs into clear, actionable requirements? Do you enjoy solving problems, facilitating cross-functional decisions, and helping…
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Integrated Program Scheduler- Level 3
Lockheed Martin
Marietta, GA
Partners with Program & Senior Management to drive cost, schedule, and technical performance by facilitating integration across all functions. Responsible for developing compliant…
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Executive Director
North Carolina State University
Raleigh, NC
Leadership Supervision: Provide direct strategic supervision and performance management to the senior leadership team - including Associate Executive Directors, Program Directors, and…
Added 1 min ago
Project Manager-Government
RELX INC
Atlanta, GA
Our Government Project Management Office (PMO) is a strategic partner to the business, driving delivery excellence across complex, cross-functional customer engagements and enterprise…
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Infra and DevOps Cloud Architect - Delivery Architect, Infrastructure Engineering Technical Solutions
Deloitte
Atlanta, GA
Ability to spend up to 30% of working time co-located at an assigned office, approved site, or project location
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Senior Consultant, Industry Solutions, Investment Management
Deloitte
Atlanta, GA
…system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management,…
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Network Engineer III
Deloitte
Atlanta, GA
…expanding into adjacent domains. Our practitioners lead and support technical teams to assess, design, and deploy enterprise network solutions across campus, data center, and hybrid cloud…
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Principal Program Manager, ASCS Product & Tech
Amazon
Atlanta, GA
7+ years of program or project management experience
Added 1 min ago
A
Lead Product Technology
AT&T
Atlanta, GA
- $128,400 to $192,600 USD / year
This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week · Certification is required in some areas
Added 1 min ago
Manager, Industry Solutions, Investment Wealth Management
Deloitte
Atlanta, GA
…system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management,…
Added 1 min ago
Cyber Engineering Manager
CACI, INC.-FEDERAL
Florham Park, NJ
…of critical government missions. The role requires providing technical and managerial leadership to a multidisciplinary engineering team focused on cybersecurity, advanced networking…
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Program Management Lead Analyst
Citigroup
Atlanta, GA
The Program Management Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in…
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Project Operations Lead
CACI, INC.-FEDERAL
Warner Robins, GA
CACI is seeking a TS/SCI Cleared Project Operations Lead to support our Air Force customer at Hampton, VA, or Warner Robins, GA. This position will be a part of our Enterprise Product…
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Agile Scrum Master
CACI, INC.-FEDERAL
Washington, DC
Ability to work onsite at the client location in Washington, DC, five days per week
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Junior Electrical Engineer
CACI, INC.-FEDERAL
Crane, IN
Project coordination and Document Control, to include responsibility for generation and review of technical documentation.
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Purchasing Agent
CACI, INC.-FEDERAL
Orlando, FL
…the production schedule. This individual will work with the project managers and engineers to purchase custom technical components and report on schedule to company…
Added 1 min ago
Design Project Lead, Data Center Design and Construction
Meta
Atlanta, GA
Meta is seeking a Design Project Lead experienced in the design and construction of Critical Facilities to become part of our Data Center Design Engineering organization. Our data centers…
Added 1 min ago
Analytics Program Manager
Meta
Atlanta, GA
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…

Amrize

ITSM Operations Analyst

Dundee, MI, United States

Apply on careers.amrize.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re seeking a ITSM Operations Analyst who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.

Job Title: ITSM Operations Analyst | Req ID: 18656 | Location: Dundee Office MI

ABOUT THE ROLE

The Apex Support Analyst provides hands-on technical assistance and operational support within the Apex support team to maintain the availability, performance, and reliability of Apex applications and related systems. This role focuses on executing incident resolution, processing service requests, and applying ITIL and Agile best practices on a daily basis. By actively collaborating with development, infrastructure and business teams, the support analyst contributes to efficient, proactive problem-solving to protect business continuity, elevate the user experience, and ensure Apex solutions consistently align with the organization's operational and strategic objectives.

Apex by Command Alkon is the application for the integration of every quote-to-cash business process for the aggregate and asphalt in the heavy construction materials industry. There are about 280+ aggregates / asphalt sites across North America

WHAT YOU’LL ACCOMPLISH

Collaborate within the Apex support team to provide timely and effective resolution of incidents and service requests, contributing directly to system availability and business continuity.
Execute and track support tickets and enhancement requests daily using ITIL and Agile methodologies, optimizing individual response times and workflows to meet team performance standard
Monitor application performance and proactively identify improvement opportunities, to prevent recurring issues and enhance system reliability.
Collaborate with development, infrastructure and business teams to ensure alignment between technical solutions and business requirements.
Establish and maintain documentation standards for configurations, processes, and issue resolutions, to facilitate knowledge transfer and process efficiency.
Track and report on established KPIs and SLAs for Apex support operations, identifying areas for continuous improvement to maintain service effectiveness.
Adhere strictly to security, SOX compliance and quality standards in all daily support activities, protecting data integrity and ensuring full alignment with corporate governance requirements.
Adhere strictly to all health, safety and environmental policies in all work environments, proactively maintaining a safe workspace and consistently exhibiting safe behaviors in daily operations.

RESPONSIBILITIES & TASKS

Create technical documentation around new and established processes and procedures.
Actively engage in project assignments, including defining and leading project tasks to ensure adherence to budget, schedule and scope
Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
Contribute to ITSM Knowledge Base.
Participate in training to continue to develop key functional and technical skills and improve business acumen.
Communicate frequently with Management, working to develop personal skills and abilities.
Consistently meet assigned project deadlines in an agile and rapidly moving environment.
Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety manual.
Be available after hours for critical issue resolution.
Escalate issues appropriately and within established timelines to minimize business impact and consistently maintain service levels.
Maintain a strong sense of urgency and individual accountability when responding to incidents, service disruptions, and escalations.
Execute any other support-related responsibilities assigned by the direct supervisor.

WHAT WE’RE LOOKING FOR

Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.

Additional Education Preferred:

Field of Study Preferred: Information systems, Project Management

Required Work Experience: 3 to 5 years of experience in IT application support, system administration, or software development, including at least 1 to 2 years of hands-on experience with APEX and leadership or team coordination responsibilities.

Required Training/Certifications: Apex, database administration or IT service management will be considered an asset

Required Technical Skills:

In-depth knowledge of Apex development and administration, including performance tuning and troubleshooting.
Strong understanding of Databases (PL/SQL, schema design, security, and integrations).
Knowledge of system monitoring tools, application logs analysis, and root cause investigation.

Travel Requirements: 20% of time spent away from the job’s regular worksite. Overnight travel may be required

Additional Requirements:

Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
Ability to work decisively under heavy workload considering the criticality, urgency and extended
work hours required to ensure availability of the service in accordance to service level commitments
Ability to manage multicultural and multi-located teams
High willingness to drive transformation and service improvement
Strong customer / end-user / client service orientation
Highly self-motivated and directed
Keen attention to detail
Capability for problem solving, decision making, sound judgment, assertiveness
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

WHAT WE OFFER

Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Employee Stock Purchase Plan
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply on careers.amrize.com About employer

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Jobs in the United States