Jobs in the United States

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WI
Mid. Software Engineer
Woongjin, Inc
Plano, TX
- $90,000 to $95,000 USD / year
Build and support integrations across PIM, databases, retail platforms, & third-party applications.
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Mortgage Warehouse Lending Data Analyst- Melville, NY
BankUnited
Melville, NY
…improve data accessibility, and create analytical tools that support portfolio monitoring, decision-making, and business…
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Middle School English Teacher
RePublic Schools
Nashville, TN
THE MUST HAVES · THE MUST HAVE BELIEFS
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Program Director, Developmental Disabilities
WESTCHESTER JEWISH COMMUNITY SERVICES
Hartsdale, NY
…oversee the delivery and quality of services, supervise and support clinical and program staff, ensure compliance with applicable regulatory and funding requirements, and advance program…
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Imaging Services Manager
Froedtert South, Inc.
Pleasant Prairie, WI
Monitor departmental budgets, labor expenses, supplies, equipment utilization, and operational needs to support financial and operational goals.
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Data Center Engineer, Temporary
UTSW
TX
Candidate's must reside in the Dallas/Ft
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Senior Administrator, Database Operations
Stateside
Adelphi, MD
…leadership, performance management, security oversight, and lifecycle support for enterprise database platforms that support mission-critical academic, administrative, financial, research,…
Added 1 min ago
GM
Outreach PRSS
Grand Mental Health
Tulsa, OK
- From $20.19 USD / hour
Assist in building social skills in the community that will enhance quality of life. Support the development of natural support systems.
Added 1 min ago
Customer Engineer
Cummins Talent Acquisition
Remote, United States
…initiatives while coordinating activities among technicians and other support resources, contributing to team success and enhancing engineering processes and…
Added 1 min ago
Jr. Military Analyst
Dynamis, Inc.
Alexandria, VA
Dynamis is looking for a Junior Military Analyst to conduct research on military weapon systems and orders of battle, provide subject matter expertise on military capabilities, and support…
Added 1 min ago
A
Information Research M&A Integration Lead
AbbVie
North Chicago, IL
- $109,500 to $208,500 USD / year
For each deal, establish the cross-functional IR team fully accountable to integrate or divest people, data, and systems.
Added 1 min ago
UG
Epic Referral Analyst
UnitedHealth Group
Worcester, MA
- $91,700 to $163,700 USD / year
Analyze referral workflows and data to improve network steerage, reduce unnecessary specialty utilization, and support care‑gap closure across populations
Added 1 min ago
UG
Senior Director, Strategy & Transformation, Integrated Specialty Care - Remote
UnitedHealth Group
Eden Prairie, MN
- $159,300 to $273,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 min ago
KC
Quality Assurance Technician 2 - 2nd Shift
KIK Consumer Products
Houston, TX
- $22.28 USD / hour
to 2:00 a.m., with 30 minutes off the clock for a meal break — four 10-hour days per week
Added 1 min ago
Program Analyst II – Logistics & Foreign Military Sales Support
Ataero
Patuxent River, MD
…management, acquisition, logistics, and Foreign Military Sales (FMS) support to the Naval Air Systems Command (NAVAIR) PMA-234 Intrepid Tiger II (IT II)…
Added 1 min ago
S
Retail Assistant Store Manager
Skechers
Bronx, NY
- $19.67 to $20.87 USD / hour
Operations Management: Oversee store systems, including scheduling, opening/closing procedures, and operational processes. Support peak store operations by occasionally lifting and moving…
Added 1 min ago
AI Cyber Security Engineer
Integration Innovation, Inc. (i3)
Huntsville, AL
We are seeking an AI Cyber Security Engineer to support cybersecurity assessments, risk management, adversarial testing, and the responsible application of artificial intelligence to cyber…
Added 1 min ago
Software Engineer II
Aerospace
Phoenix, AZ
YOU MUST HAVE
Added 1 min ago
HRIS Analyst
Crown Equipment Corporation
New Bremen, OH
HRIS Support - Serve as the business system administrator for HR information systems Center of Excellence. Maintain master data and selection options for HR information systems.…
Added 1 min ago
Sales Representative
ADT
Spokane, WA · Tacoma, WA
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
Added 1 min ago
Custom Home Sales Representative
ADT
Spokane, WA · Tacoma, WA
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
Added 1 min ago
Sales Representative
ADT
Spokane, WA
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
Added 1 min ago
Residential Sales Representative
ADT
Beaverton, OR
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
Added 1 min ago
Residential Sales Representative
ADT
Beaverton, OR
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
Added 1 min ago
Data and Interface Integrations Engineer
Entarian
UNAVAILABLE · Norfolk, VA
Sev1Tech is seeking a Data and Interface Integrations Systems Engineer to support the Navy Logistics (LOG) Information Technology (IT) portfolio. This portfolio is composed of 300+ afloat…

Amrize

ITSM Operations Analyst

Dundee, MI, United States

Apply on careers.amrize.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re seeking a ITSM Operations Analyst who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.

Job Title: ITSM Operations Analyst | Req ID: 18656 | Location: Dundee Office MI

ABOUT THE ROLE

The Apex Support Analyst provides hands-on technical assistance and operational support within the Apex support team to maintain the availability, performance, and reliability of Apex applications and related systems. This role focuses on executing incident resolution, processing service requests, and applying ITIL and Agile best practices on a daily basis. By actively collaborating with development, infrastructure and business teams, the support analyst contributes to efficient, proactive problem-solving to protect business continuity, elevate the user experience, and ensure Apex solutions consistently align with the organization's operational and strategic objectives.

Apex by Command Alkon is the application for the integration of every quote-to-cash business process for the aggregate and asphalt in the heavy construction materials industry. There are about 280+ aggregates / asphalt sites across North America

WHAT YOU’LL ACCOMPLISH

Collaborate within the Apex support team to provide timely and effective resolution of incidents and service requests, contributing directly to system availability and business continuity.
Execute and track support tickets and enhancement requests daily using ITIL and Agile methodologies, optimizing individual response times and workflows to meet team performance standard
Monitor application performance and proactively identify improvement opportunities, to prevent recurring issues and enhance system reliability.
Collaborate with development, infrastructure and business teams to ensure alignment between technical solutions and business requirements.
Establish and maintain documentation standards for configurations, processes, and issue resolutions, to facilitate knowledge transfer and process efficiency.
Track and report on established KPIs and SLAs for Apex support operations, identifying areas for continuous improvement to maintain service effectiveness.
Adhere strictly to security, SOX compliance and quality standards in all daily support activities, protecting data integrity and ensuring full alignment with corporate governance requirements.
Adhere strictly to all health, safety and environmental policies in all work environments, proactively maintaining a safe workspace and consistently exhibiting safe behaviors in daily operations.

RESPONSIBILITIES & TASKS

Create technical documentation around new and established processes and procedures.
Actively engage in project assignments, including defining and leading project tasks to ensure adherence to budget, schedule and scope
Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
Contribute to ITSM Knowledge Base.
Participate in training to continue to develop key functional and technical skills and improve business acumen.
Communicate frequently with Management, working to develop personal skills and abilities.
Consistently meet assigned project deadlines in an agile and rapidly moving environment.
Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety manual.
Be available after hours for critical issue resolution.
Escalate issues appropriately and within established timelines to minimize business impact and consistently maintain service levels.
Maintain a strong sense of urgency and individual accountability when responding to incidents, service disruptions, and escalations.
Execute any other support-related responsibilities assigned by the direct supervisor.

WHAT WE’RE LOOKING FOR

Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.

Additional Education Preferred:

Field of Study Preferred: Information systems, Project Management

Required Work Experience: 3 to 5 years of experience in IT application support, system administration, or software development, including at least 1 to 2 years of hands-on experience with APEX and leadership or team coordination responsibilities.

Required Training/Certifications: Apex, database administration or IT service management will be considered an asset

Required Technical Skills:

In-depth knowledge of Apex development and administration, including performance tuning and troubleshooting.
Strong understanding of Databases (PL/SQL, schema design, security, and integrations).
Knowledge of system monitoring tools, application logs analysis, and root cause investigation.

Travel Requirements: 20% of time spent away from the job’s regular worksite. Overnight travel may be required

Additional Requirements:

Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
Ability to work decisively under heavy workload considering the criticality, urgency and extended
work hours required to ensure availability of the service in accordance to service level commitments
Ability to manage multicultural and multi-located teams
High willingness to drive transformation and service improvement
Strong customer / end-user / client service orientation
Highly self-motivated and directed
Keen attention to detail
Capability for problem solving, decision making, sound judgment, assertiveness
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

WHAT WE OFFER

Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Employee Stock Purchase Plan
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply on careers.amrize.com About employer

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Jobs in the United States