Jobs in the United States

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Added just now
Senior Marketing Scientist
MILE MARKER
New York, NY
Mentor Analysts and Data Scientists in statistical theory, experimental design, Python/R best practices, and model interpretation.
Added just now
Data Center Engineer, Temporary
UTSW
TX
Candidate's must reside in the Dallas/Ft
Added just now
Customer Engineer
Cummins Talent Acquisition
Remote, United States
…Package Introduction (VPI) teams to deliver accurate product data, installation requirements, and customer…
Added 1 min ago
UG
Epic Referral Analyst
UnitedHealth Group
Worcester, MA
- $91,700 to $163,700 USD / year
…by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive…
Added 1 min ago
UG
Clinical Transformation Consultant - Remote in IL or WI
UnitedHealth Group
Schaumburg, IL · Milwaukee, WI
- $72,800 to $130,000 USD / year
Must have access to high speed internet for home office set up
Added 1 min ago
UG
Senior Director, Strategy & Transformation, Integrated Specialty Care - Remote
UnitedHealth Group
Eden Prairie, MN
- $159,300 to $273,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 min ago
KC
Quality Assurance Technician 2 - 2nd Shift
KIK Consumer Products
Houston, TX
- $22.28 USD / hour
to 2:00 a.m., with 30 minutes off the clock for a meal break — four 10-hour days per week
Added 1 min ago
UG
Dir, Software Engineering - Remote
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 min ago
HRIS Analyst
Crown Equipment Corporation
New Bremen, OH
…HR information systems Center of Excellence. Maintain master data and selection options for HR information systems. Troubleshoot user and system issues via investigation, testing, and…
Added 1 min ago
Data and Interface Integrations Engineer
Entarian
UNAVAILABLE · Norfolk, VA
This role will support the integration of common tools, data, and APIs (COTS and GOTS), improve service performance, and reduce operational costs by reducing, eliminating, or automating…
Added 1 min ago
Data and Interface Integrations Engineer
Entarian
UNAVAILABLE · Norfolk, VA
This role will support the integration of common tools, data, and APIs (COTS and GOTS), improve service performance, and reduce operational costs by reducing, eliminating, or automating…
Added 1 min ago
WI
(USA) Principal, Software Engineer, Information Security
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
The Principal Software Engineer, Information Security, leads the design and development of secure, scalable software solutions aligned with business objectives. This role involves…
Added 1 min ago
WI
(USA) Systems and Infrastructure Engineer II
Walmart Inc.
United States
- $70,000 to $130,000 USD / year
…with growing independence, owning well-scoped components from design through deployment and support. They translate requirements into clean, tested, maintainable code, participate actively…
Added 1 min ago
WI
(USA) Senior Manager, UX Design
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
Role summary: Walmart seeks a Senior Manager, UX Design to lead user experience strategies that enhance customer engagement and satisfaction. This role involves directing comprehensive user…
Added 2 mins ago
Information Systems Security Engineer (ISSE)
AnaVation
Remote, United States
Design and implement Zero Trust security architectures, container hardening, and cloud security best practices across mission environments.
Added 2 mins ago
Dotmatics/Data Science Contractor (Chemistry & Biology Informatics)
Magnet Biomedicine
Boston, MA
Design, build, and maintain software applications and tools that help the chemistry and biology teams manage and analyze their data more efficiently
Added 2 mins ago
INGENYX- Stranding-Bunching Operator 2
Teleflex
Trenton, GA
…with deep expertise, decades of experience, a dedication to design for manufacturability, and extensive, in-house capabilities, which include engineering, regulatory services, material…
Added 2 mins ago
Transportation Solutions Manager - Global Logistics
Saia
Johns Creek, GA
Collaborates on solution design, routing, service levels, carrier selection, capacity, pricing, transit requirements, and business cases to deliver competitive and profitable global…
Added 2 mins ago
CU
Agriculture/Horticulture Program Leader - Millbrook, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $72,000 USD / year
Added 2 mins ago
Principal Security Engineer
AutoTec
Birmingham, AL
- The Principal Security Engineer at AUTOTEC is responsible for leading the design, implementation, and maintenance of the company's security infrastructure. This role requires a deep…
Added 2 mins ago
Core Systems Administrator
Venatore Llc
Tampa, FL
Collaborate with cross-functional IT teams to design and implement infrastructure solutions aligned with command requirements.
Added 2 mins ago
IG
Sr. IT Identity & Access Management (IAM) Engineer
Insight Global
Sandy Springs, GA
- $60 to $75 USD / hour
Must have strong communications skills with the ability to interface with both executives and technical staff
Added 2 mins ago
Onsite- Sr Quality Engineer (Endourology)
BD (Becton, Dickinson and Company)
Covington, GA
…feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the…
Added 2 mins ago
GS
Analyst – Investment Banking, Infrastructure
Guggenheim Securities, LLC
NY
- $110,000 USD / year
Currently, this role is expected to be in the New York office at least 4 days per week
Added 2 mins ago
Public Health Data Scientist
Metas Solutions
Decatur, GA
Metas Solutions excels in providing strategic consulting, program management, and data-driven analytics to federal public health agencies. Our expertise enhances health systems and delivers…

Amrize

ITSM Operations Analyst

Dundee, MI, United States

Apply on careers.amrize.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re seeking a ITSM Operations Analyst who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.

Job Title: ITSM Operations Analyst | Req ID: 18656 | Location: Dundee Office MI

ABOUT THE ROLE

The Apex Support Analyst provides hands-on technical assistance and operational support within the Apex support team to maintain the availability, performance, and reliability of Apex applications and related systems. This role focuses on executing incident resolution, processing service requests, and applying ITIL and Agile best practices on a daily basis. By actively collaborating with development, infrastructure and business teams, the support analyst contributes to efficient, proactive problem-solving to protect business continuity, elevate the user experience, and ensure Apex solutions consistently align with the organization's operational and strategic objectives.

Apex by Command Alkon is the application for the integration of every quote-to-cash business process for the aggregate and asphalt in the heavy construction materials industry. There are about 280+ aggregates / asphalt sites across North America

WHAT YOU’LL ACCOMPLISH

Collaborate within the Apex support team to provide timely and effective resolution of incidents and service requests, contributing directly to system availability and business continuity.
Execute and track support tickets and enhancement requests daily using ITIL and Agile methodologies, optimizing individual response times and workflows to meet team performance standard
Monitor application performance and proactively identify improvement opportunities, to prevent recurring issues and enhance system reliability.
Collaborate with development, infrastructure and business teams to ensure alignment between technical solutions and business requirements.
Establish and maintain documentation standards for configurations, processes, and issue resolutions, to facilitate knowledge transfer and process efficiency.
Track and report on established KPIs and SLAs for Apex support operations, identifying areas for continuous improvement to maintain service effectiveness.
Adhere strictly to security, SOX compliance and quality standards in all daily support activities, protecting data integrity and ensuring full alignment with corporate governance requirements.
Adhere strictly to all health, safety and environmental policies in all work environments, proactively maintaining a safe workspace and consistently exhibiting safe behaviors in daily operations.

RESPONSIBILITIES & TASKS

Create technical documentation around new and established processes and procedures.
Actively engage in project assignments, including defining and leading project tasks to ensure adherence to budget, schedule and scope
Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
Contribute to ITSM Knowledge Base.
Participate in training to continue to develop key functional and technical skills and improve business acumen.
Communicate frequently with Management, working to develop personal skills and abilities.
Consistently meet assigned project deadlines in an agile and rapidly moving environment.
Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety manual.
Be available after hours for critical issue resolution.
Escalate issues appropriately and within established timelines to minimize business impact and consistently maintain service levels.
Maintain a strong sense of urgency and individual accountability when responding to incidents, service disruptions, and escalations.
Execute any other support-related responsibilities assigned by the direct supervisor.

WHAT WE’RE LOOKING FOR

Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.

Additional Education Preferred:

Field of Study Preferred: Information systems, Project Management

Required Work Experience: 3 to 5 years of experience in IT application support, system administration, or software development, including at least 1 to 2 years of hands-on experience with APEX and leadership or team coordination responsibilities.

Required Training/Certifications: Apex, database administration or IT service management will be considered an asset

Required Technical Skills:

In-depth knowledge of Apex development and administration, including performance tuning and troubleshooting.
Strong understanding of Databases (PL/SQL, schema design, security, and integrations).
Knowledge of system monitoring tools, application logs analysis, and root cause investigation.

Travel Requirements: 20% of time spent away from the job’s regular worksite. Overnight travel may be required

Additional Requirements:

Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
Ability to work decisively under heavy workload considering the criticality, urgency and extended
work hours required to ensure availability of the service in accordance to service level commitments
Ability to manage multicultural and multi-located teams
High willingness to drive transformation and service improvement
Strong customer / end-user / client service orientation
Highly self-motivated and directed
Keen attention to detail
Capability for problem solving, decision making, sound judgment, assertiveness
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

WHAT WE OFFER

Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Employee Stock Purchase Plan
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply on careers.amrize.com About employer

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Jobs in the United States