Jobs in the United States

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Strategy Execution Lead
EY
Jefferson City, MO
To qualify for the role you must have
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Acima Store Manager
Acima
Temple, TX
Proficiency in Microsoft Office Suite and other relevant software applications
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Acima Store Manager
Acima
Cedar Park, TX
Proficiency in Microsoft Office Suite and other relevant software applications
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Acima Store Manager
Acima
College Station, TX
Proficiency in Microsoft Office Suite and other relevant software applications
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Manager, Revenue Accounting
Tempus AI, Inc.
United States
Lead the review of complex customer contracts across Data, AI Applications, and Diagnostics to determine appropriate revenue recognition treatment under ASC 606 (performance obligations,…
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A
Architectural Designer III
AECOM
Rocky Hill, CT
- $98,000 to $138,000 USD / year
…project delivery. We practice at the cutting edge of Revit and AI applications. Design is a priority; recent projects are multiple-award winners. We regularly work with other AECOM…
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Manager, Inspection & Monitoring
SI Solutions, LLC
Remote, United States
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Technical Program Manager
HEALTHSTREAM INC
Remote, United States
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while…
Added 1 min ago
Retail Team Member
SpartanNash Associates, LLC
Tipton, IN
Added 1 min ago
Retail Team Member
SpartanNash Associates, LLC
Turkeyfoot, KY
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Clinical Applications Analyst
The Ohio State University
United States
…expertise to coordinate and provide support for all new and current applications and software upgrades applicable to the clinical systems. Assists in the analysis, design, testing and…
Added 1 min ago
Workday Business Analyst 2 or 3 - Payroll/HR
Louisiana State University and Agricultural and Mechanical College
United States
…able to access and complete the application through “My Draft Applications” located on your Candidate Home…
Added 1 min ago
Workday Business Analyst 2 or 3 - Grants Mgmt/Financials
Louisiana State University and Agricultural and Mechanical College
United States
…able to access and complete the application through “My Draft Applications” located on your Candidate Home…
Added 1 min ago
Software Development Engineer, AWS Contract Onboarding
Amazon Development Center U.S., Inc.
New York, NY
- 2+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 1 min ago
Research Administration Systems Analyst 1
Louisiana State University and Agricultural and Mechanical College
United States
All candidates must have valid U.S
Added 1 min ago
Vehicle Registration Manager – Social Security Administration Experience
Suburban Automotive Services
Auburn Hills, MI
Knowledge of DMV requirements, title applications, registrations, license plates, and supporting documentation.
Added 1 min ago
Vehicle Plating and Registration Manager
Suburban Automotive Services
Auburn Hills, MI
Knowledge of DMV requirements, title applications, registrations, license plates, and supporting documentation.
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Installation Technician II
Konica Minolta Business Solutions, U.S.A., Inc.
Manassas, VA
Added 1 min ago
Lead - Accounts Receivable
PODS
Clearwater, FL
3 days in office, 2 days at home
Added 1 min ago
Revenue, Product & Pricing Analyst
Nazdar
Lenexa, KS
Proficient in Microsoft Excel and business software applications.
Added 1 min ago
Director of Development for Student Success
University of North Carolina- Chapel Hill
NC
Added 1 min ago
Surgical Oncologist
University of North Carolina- Chapel Hill
NC
The Department of Surgery at the University of North Carolina is seeking applications for a full-time surgical oncologist to join our Division of Surgical Oncology. This position is being…
Added 1 min ago
General Surgeon
University of North Carolina- Chapel Hill
NC
The Department of Surgery at the University of North Carolina at Chapel Hill is seeking applications for a full-time academic General Surgeon to join the existing group of five UNC faculty…
Added 2 mins ago
PU
Eligibility Pool - 2026-2027 - Teacher - Preschool
Poway Unified School District
San Diego, CA
- $53,347 to $92,147 USD / year
The Poway Unified School District is seeking applications for the 2026-2027 school year. Please note that this posting is for an ELIGIBILITY POOL only. As positions become available,…
Added 2 mins ago
Nurse Practitioner
Medical Care of Boston Management Corporation
United States
License Nursing License required., and Certificate 1 Basic Life Support required

Amrize

ITSM Operations Analyst

Dundee, MI, United States

Apply on careers.amrize.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re seeking a ITSM Operations Analyst who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.

Job Title: ITSM Operations Analyst | Req ID: 18656 | Location: Dundee Office MI

ABOUT THE ROLE

The Apex Support Analyst provides hands-on technical assistance and operational support within the Apex support team to maintain the availability, performance, and reliability of Apex applications and related systems. This role focuses on executing incident resolution, processing service requests, and applying ITIL and Agile best practices on a daily basis. By actively collaborating with development, infrastructure and business teams, the support analyst contributes to efficient, proactive problem-solving to protect business continuity, elevate the user experience, and ensure Apex solutions consistently align with the organization's operational and strategic objectives.

Apex by Command Alkon is the application for the integration of every quote-to-cash business process for the aggregate and asphalt in the heavy construction materials industry. There are about 280+ aggregates / asphalt sites across North America

WHAT YOU’LL ACCOMPLISH

Collaborate within the Apex support team to provide timely and effective resolution of incidents and service requests, contributing directly to system availability and business continuity.
Execute and track support tickets and enhancement requests daily using ITIL and Agile methodologies, optimizing individual response times and workflows to meet team performance standard
Monitor application performance and proactively identify improvement opportunities, to prevent recurring issues and enhance system reliability.
Collaborate with development, infrastructure and business teams to ensure alignment between technical solutions and business requirements.
Establish and maintain documentation standards for configurations, processes, and issue resolutions, to facilitate knowledge transfer and process efficiency.
Track and report on established KPIs and SLAs for Apex support operations, identifying areas for continuous improvement to maintain service effectiveness.
Adhere strictly to security, SOX compliance and quality standards in all daily support activities, protecting data integrity and ensuring full alignment with corporate governance requirements.
Adhere strictly to all health, safety and environmental policies in all work environments, proactively maintaining a safe workspace and consistently exhibiting safe behaviors in daily operations.

RESPONSIBILITIES & TASKS

Create technical documentation around new and established processes and procedures.
Actively engage in project assignments, including defining and leading project tasks to ensure adherence to budget, schedule and scope
Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
Contribute to ITSM Knowledge Base.
Participate in training to continue to develop key functional and technical skills and improve business acumen.
Communicate frequently with Management, working to develop personal skills and abilities.
Consistently meet assigned project deadlines in an agile and rapidly moving environment.
Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety manual.
Be available after hours for critical issue resolution.
Escalate issues appropriately and within established timelines to minimize business impact and consistently maintain service levels.
Maintain a strong sense of urgency and individual accountability when responding to incidents, service disruptions, and escalations.
Execute any other support-related responsibilities assigned by the direct supervisor.

WHAT WE’RE LOOKING FOR

Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.

Additional Education Preferred:

Field of Study Preferred: Information systems, Project Management

Required Work Experience: 3 to 5 years of experience in IT application support, system administration, or software development, including at least 1 to 2 years of hands-on experience with APEX and leadership or team coordination responsibilities.

Required Training/Certifications: Apex, database administration or IT service management will be considered an asset

Required Technical Skills:

In-depth knowledge of Apex development and administration, including performance tuning and troubleshooting.
Strong understanding of Databases (PL/SQL, schema design, security, and integrations).
Knowledge of system monitoring tools, application logs analysis, and root cause investigation.

Travel Requirements: 20% of time spent away from the job’s regular worksite. Overnight travel may be required

Additional Requirements:

Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
Ability to work decisively under heavy workload considering the criticality, urgency and extended
work hours required to ensure availability of the service in accordance to service level commitments
Ability to manage multicultural and multi-located teams
High willingness to drive transformation and service improvement
Strong customer / end-user / client service orientation
Highly self-motivated and directed
Keen attention to detail
Capability for problem solving, decision making, sound judgment, assertiveness
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

WHAT WE OFFER

Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Employee Stock Purchase Plan
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply on careers.amrize.com About employer

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Jobs in the United States